If the problem no longer occurs, it confirms that one of the add-ins that you just disabled was causing the issue. However, we came across many users who are still struggling with this Outlook issue. They still wonder ‘Why is Outlook constantly not responding? ’ So, it is possible that your PST file will get corrupted and you can lose all important data. Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible.

Outlook Keeps Crashing After Opening – Resolved

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. Once the repair process is complete, restart your device and check if the issue is resolved. KB , the latest security update for Office 2016, has sparked frustration among Windows users as it introduces a host of unexpected issues.

Right-click on an empty space, hover over "New" and select "Folder." Name the folder FORMS2. If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. After your account has been repaired, restart Outlook. Check if the problems causing ‘my Outlook keeps shutting down’ persist. Had this issue on my wifes W10 laptop with Outlook 2016 recently.

Why My Outlook is Closing Automatically?

Until a permanent solution is found, they’ve released a temporary workaround to address the problem. Since the issue is related to the Forms Library, Microsoft has suggested that affected users create a new FORMS2 folder. But before doing so, open Task Manager, Office 365 login issues right-click Outlook and any other Office applications running in the background and select "End Task." Hopefully, now you understand why Outlook keeps crashing and how to fix it.

Want more options?

So, to solve this problem, let's go over the various approaches. According to Microsoft, the problem is occurring because Outlook is unable to open the Forms Library. The support document also notes that, while the problem affects Outlook on all Microsoft 365 official channels, it is most common on virtual desktop infrastructures.

Fix 5: Create a New Outlook Profile

For that, we have suggested a reliable PST Recovery Tool. After that, Outlook will check for and install any available updates. Once the Outlook update process is complete, reopen the Outlook application. Again, check if Microsoft Outlook crashes when opening. Run the classic Outlook advanced diagnostic troubleshooter if you've tried all of the preceding steps and Outlook is still crashing or hanging.

Is Microsoft having a problem with Outlook?

Fix 4: Run Outlook Diagnostics

If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution. If you have installed Outlook Add-ins to add extra features and functionality to boost productivity and workflow, you must disable all Outlook Add-ins that are currently installed.

An outdated version can also be a cause of why Outlook keeps crashing unexpectedly.There could be many more solutions to this Outlook problem because the causes are diverse.We often install Add-ins in Outlook to enhance Outlook’s functionality.Shivam is a digital marketer and technical content writer at DRS Solution®, specializing in topics like databases, email recovery, and migration solutions.Later, go for the best solution that suits the cause of the Outlook issue.Additionally, if the issue causes PST file corruption, use the suggested software for better results.

This step will show you how disabling the add-ins can help. Generally, many programs and applications run simultaneously or in the background which can cause interruptions. Therefore, first, restart your system, and second, check the internet connection. Follow the given ways along with their steps to fix the error and access your files. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Next, open the Run dialog box, type %localappdata%\Microsoft, and press Enter.

We have mentioned all manual troubleshooting solutions that you can try one by one. However, before that, you must figure out the real cause of the issue. Later, go for the best solution that suits the cause of the Outlook issue. Additionally, if the issue causes PST file corruption, use the suggested software for better results.