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["移网感知投诉率","1月","2月","3月","4月","5月","6月","7月","8月","9月","10月","11月","12月",null,null,"移网感知万投比：移网感知类客户投诉次数与当月出账用户数的比值，其中，移网感知类投诉次数：包含移网质量和业务使用>>无法主被叫两类投诉；移网出账用户数：取自经分系统当月移网出账用户数。"]
["石家庄",4.8,3.9,5.7,6.1,6.1,6.5,6.6,6.5,6.5,4.6,5.2,4.2]
["唐山",4.3,3.4,4.8,5.6,5.8,5.7,5.8,5.4,4.7,5.2,4.5,3.7]
["秦皇岛",4.4,3.2,3.7,4.1,4.5,4.2,6.6,5.9,5.5,4.9,5,4]
["邯郸",3.1,2.8,3.4,3.3,3.2,3.1,3.6,4.2,3.8,3.9,3.5,3.5]
["邢台",3.7,2.5,3.2,3.3,3.5,3.7,3.7,4.2,3.4,3.8,3.8,2.9]
["保定",5.3,4.4,5.5,5.1,5.3,5.6,5.9,5.4,4.7,5.1,4.5,4.4]
["张家口",4.4,3.1,3.2,3.7,6.5,5.4,5.7,5.6,4.2,4.6,3.7,3.2]
["承德",5.5,4.5,5.1,4.6,4.9,6.4,6.6,6.9,5.8,4.9,5.1,4.4]
["廊坊",4.5,3.8,5.2,5.8,6.6,6.6,6.8,6.8,6.1,5.3,5.2,3.7]
["沧州",3.9,3.4,3.7,4.8,5.3,5.8,5.1,5.9,4.9,5.2,4.3,3.3]
["衡水",3.1,2.3,2.2,3.2,3,2.6,3,4.4,2.6,2.8,2.4,2.6]
["雄安",4,4,5.7,5.5,6.1,6.2,6.4,5.8,5.6,5.7,5.2,4.8]
["全省",4.2,3.4,4.4,4.7,5,5.1,5.4,5.5,4.9,4.6,4.3,3.7]
[]
["移网感知服务请求率","1月","2月","3月","4月","5月","6月","7月","8月","9月","10月","11月","12月",null,null,"移网感知服务请求万投比：移网感知类客户通过不同渠道反应移网问题的次数与当月出账用户数的比值，其中，移网感知服务请求：三级节点：移网/融合；四级节点：携入/移网上网/移网语音；末梢节点：2G退网关闭2G网络/网络无覆盖；esim上网通讯问题；esim语音通讯问题；voLte语音通讯问题；短彩信收发异常；国际漫游/边界漫游异议；回音/杂音/串线/断断续续/信号弱；不稳定/掉话/单通；上网卡顿/掉线/延时/信号弱/不稳定/网页无法打开；突发故障--无法上网；网速慢；无法上网/无覆盖；无法通话；无信号；携入后无法接收短信（包括行业/点对点）；携入后无法上网；携入后无法主被叫；移网无法通话。移网出账用户数：取自经分系统当月移网出账用户数。"]
["石家庄",18,23,24.7,25.7,23.1,25.7,25.7,24.6,21.7,17.7,17.6,21.3]
["唐山",17.6,19.5,21.4,19.8,20.8,19.8,19.8,22,19.7,16.8,15.6,18.3]
["秦皇岛",17.4,16.8,21,20.4,20.6,20.4,20.4,20.1,18.3,15.8,16.9,19.7]
["邯郸",15,15.7,17.9,17.9,18,17.9,17.9,17.4,16.3,13.6,13.1,17]
["邢台",13.3,14.6,15.6,16,18.2,16,16,17.4,16,13.5,13,15.6]
["保定",19.2,22.2,19.7,21,21.2,21,21,26.7,20.5,16.5,15.3,17.6]
["张家口",14.7,14.4,16.2,18.9,19.9,18.9,18.9,19.7,15.9,13.2,12,14.4]
["承德",17.7,18,21.6,24.5,24,24.5,24.5,25.4,19.7,17,15.9,17.8]
["廊坊",16.4,16.9,19.5,20.5,21.5,20.5,20.5,22.3,17.7,15.2,14.1,16.1]
["沧州",15.5,17.4,18.2,21.5,25.6,21.5,21.5,19.3,16.8,15.3,13.7,15.6]
["衡水",13.9,14.7,15,17,16.4,17,17,17.4,13.3,11.2,10,12.8]
["雄安",12.5,14.3,14.9,17.5,18.2,17.5,17.5,16.8,12.9,10.8,10.8,15.3]
["全省",17.3,19.2,20.5,21.3,21.5,21.3,21.3,22,19.1,16.1,15.2,18]
[]
["移网综合投诉评价“三率”","1月","2月","3月","4月","5月","6月","7月","8月","9月","10月","11月","12月"]
["石家庄",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["唐山",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["秦皇岛",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,null,null,"移网综合投诉评价“三率”=响应率*0.1+解决率*0.4+满意率*0.5"]
["邯郸",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["邢台",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["保定",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["张家口",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["承德",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["廊坊",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["沧州",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["衡水",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["雄安",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]
["全省",0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92,0.92]