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["序号","中文名称","英文名称","数据类型","字段长度","敏感级别"]
[0,"月份","MONTH_ID","字符串",6,"非敏感",null,"month_id",{"$f":"\"character varying(\"&E2&\")\"","v":"character varying(6)"},{"$f":"H2&\" \"&I2&\",\"","v":"month_id character varying(6),"}]
[1,"DAY_ID","DAY_ID","字符串",6,"非敏感",null,"day_id",{"$f":"\"character varying(\"&E3&\")\"","v":"character varying(6)"},{"$f":"H3&\" \"&I3&\",\"","v":"day_id character varying(6),"}]
[2,"月份","MONTH_ID1","字符串",18,"非敏感",null,"month_id1","character varying(18)","month_id1 character varying(18),"]
[3,"日期","DAY_ID1","字符串",6,"非敏感",null,"day_id1","character varying(6)","day_id1 character varying(6),"]
[4,"工单流水","SHEET_NO","字符串",150,"非敏感",null,"sheet_no","character varying(150)","sheet_no character varying(150),"]
[5,"是否在线办结","IS_ONLINE_COMPLETE","字符串",6,"非敏感",null,"is_online_complete","character varying(6)","is_online_complete character varying(6),"]
[6,"来电号码","CONTACT_NO","字符串",150,"一般敏感",null,"contact_no","character varying(150)","contact_no character varying(150),"]
[7,"业务号码","BUSI_NO","字符串",150,"非敏感",null,"busi_no","character varying(150)","busi_no character varying(150),"]
[8,"受理内容","SERV_CONTENT","字符串",4136,"非敏感",null,"serv_content","character varying(4136)","serv_content character varying(4136),"]
[9,"最后一次处理结果","LAST_DEAL_CONTENT","字符串",4136,"非敏感",null,"last_deal_content","character varying(4136)","last_deal_content character varying(4136),"]
[10,"处理部门","DEAL_DEPART_NAME","字符串",300,"非敏感",null,"deal_depart_name","character varying(300)","deal_depart_name character varying(300),"]
[11,"处理人工号","DEAL_USER","字符串",60,"非敏感",null,"deal_user","character varying(60)","deal_user character varying(60),"]
[12,"处理意见","DEAL_OPINION","字符串",4136,"非敏感",null,"deal_opinion","character varying(4136)","deal_opinion character varying(4136),"]
[13,"办结人","COMPLETE_USER_CODE","字符串",150,"非敏感",null,"complete_user_code","character varying(150)","complete_user_code character varying(150),"]
[14,"客户端投诉问题分类","SERV_TYPE","字符串",600,"非敏感",null,"serv_type","character varying(600)","serv_type character varying(600),"]
[15,"业务类别","BUS_TYPE","字符串",30,"非敏感",null,"bus_type","character varying(30)","bus_type character varying(30),"]
[16,"投诉问题定位","DUTY_REASON","字符串",600,"非敏感",null,"duty_reason","character varying(600)","duty_reason character varying(600),"]
[17,"问题责任归属","PROBLEM_DUTY","字符串",300,"非敏感",null,"problem_duty","character varying(300)","problem_duty character varying(300),"]
[18,"问题解决结论","PROBLEM_SOLVING_CON","字符串",300,"非敏感",null,"problem_solving_con","character varying(300)","problem_solving_con character varying(300),"]
[19,"重要性","CODE_URGENT_LEVEL","字符串",300,"非敏感",null,"code_urgent_level","character varying(300)","code_urgent_level character varying(300),"]
[20,"紧急性","CODE_IMPORTANT_TYPE","字符串",300,"非敏感",null,"code_important_type","character varying(300)","code_important_type character varying(300),"]
[21,"客户姓名","CUST_NAME","字符串",300,"重要敏感",null,"cust_name","character varying(300)","cust_name character varying(300),"]
[22,"受理人账号","ACCEPT_USER","字符串",600,"非敏感",null,"accept_user","character varying(600)","accept_user character varying(600),"]
[23,"投诉客户类别","CUST_LEVEL","字符串",300,"非敏感",null,"cust_level","character varying(300)","cust_level character varying(300),"]
[24,"投诉受理渠道","ACCEPT_CHANNEL","字符串",300,"非敏感",null,"accept_channel","character varying(300)","accept_channel character varying(300),"]
[25,"提交渠道","SUBMIT_CHANNEL","字符串",300,"非敏感",null,"submit_channel","character varying(300)","submit_channel character varying(300),"]
[26,"投诉归属地","COMPL_AREA_LOCAL","字符串",300,"非敏感",null,"compl_area_local","character varying(300)","compl_area_local character varying(300),"]
[27,"投诉归属县","COMPL_CITY_LOCAL","字符串",90,"非敏感",null,"compl_city_local","character varying(90)","compl_city_local character varying(90),"]
[28,"投诉归属网格","COMPL_GRID_LOCAL","字符串",210,"非敏感",null,"compl_grid_local","character varying(210)","compl_grid_local character varying(210),"]
[29,"客户归属省","CUST_PROVINCE","字符串",300,"非敏感",null,"cust_province","character varying(300)","cust_province character varying(300),"]
[30,"受理时间","ACCEPT_TIME","字符串",300,"非敏感",null,"accept_time","character varying(300)","accept_time character varying(300),"]
[31,"归档时间","END_TIME","字符串",300,"非敏感",null,"end_time","character varying(300)","end_time character varying(300),"]
[32,"号码归属地","CUST_AREA","字符串",300,"非敏感",null,"cust_area","character varying(300)","cust_area character varying(300),"]
[33,"责任归属专业","DUTY_MAJOR","字符串",300,"非敏感",null,"duty_major","character varying(300)","duty_major character varying(300),"]
[34,"是否呼叫中心办结","IS_CALL_CENTER_COMPLETE","字符串",6,"非敏感",null,"is_call_center_complete","character varying(6)","is_call_center_complete character varying(6),"]
[35,"是否客服办结","IS_CUST_SERV_COMPLETE","字符串",6,"非敏感",null,"is_cust_serv_complete","character varying(6)","is_cust_serv_complete character varying(6),"]
[36,"是否派单办结","IS_SEND_SHEET_COMPLETE","字符串",6,"非敏感",null,"is_send_sheet_complete","character varying(6)","is_send_sheet_complete character varying(6),"]
[37,"sp编码","SP_CODE","字符串",600,"非敏感",null,"sp_code","character varying(600)","sp_code character varying(600),"]
[38,"sp名称","SP_NAME","字符串",600,"非敏感",null,"sp_name","character varying(600)","sp_name character varying(600),"]
[39,"是否重复投诉","IS_REPEAT","字符串",50,"非敏感",null,"is_repeat","character varying(50)","is_repeat character varying(50),"]
[40,"是否超时办结","IS_TIMEOUT","字符串",50,"非敏感",null,"is_timeout","character varying(50)","is_timeout character varying(50),"]
[41,"责任部门名称","DUTY_DEPT","字符串",300,"非敏感",null,"duty_dept","character varying(300)","duty_dept character varying(300),"]
[42,"审核人账号","PROCE_USER_CODE","字符串",60,"非敏感",null,"proce_user_code","character varying(60)","proce_user_code character varying(60),"]
[43,"审核时间","PROCE_TIME","字符串",300,"非敏感",null,"proce_time","character varying(300)","proce_time character varying(300),"]
[44,"审核部门","PROCE_DEPART_NAME","字符串",1500,"非敏感",null,"proce_depart_name","character varying(1500)","proce_depart_name character varying(1500),"]
[45,"审核结果","PROCE_REMARK","字符串",4136,"非敏感",null,"proce_remark","character varying(4136)","proce_remark character varying(4136),"]
[46,"满意度","SATISFACTION","字符串",50,"非敏感",null,"satisfaction","character varying(50)","satisfaction character varying(50),"]
[47,"问题是否解决","IS_OK","字符串",50,"非敏感",null,"is_ok","character varying(50)","is_ok character varying(50),"]
[48,"答复环节问题是否解决","IS_OK_IN_REPLY","字符串",300,"非敏感",null,"is_ok_in_reply","character varying(300)","is_ok_in_reply character varying(300),"]
[49,"套餐名称","PRODUCT_NAME","字符串",600,"一般敏感",null,"product_name","character varying(600)","product_name character varying(600),"]
[50,"执行的服务补救名称","PRE_REPAIR_NAME","字符串",60,"非敏感",null,"pre_repair_name","character varying(60)","pre_repair_name character varying(60),"]
[51,"执行的服务补救费用","PRE_REPAIR_CHARGES","字符串",60,"非敏感",null,"pre_repair_charges","character varying(60)","pre_repair_charges character varying(60),"]
[52,"工单处理时长（工作时）","ACTUAL_TOTAL_LEN","字符串",60,"非敏感",null,"actual_total_len","character varying(60)","actual_total_len character varying(60),"]
[53,"工单超时时长（自然时）","TIMEOUT_LEN","字符串",60,"非敏感",null,"timeout_len","character varying(60)","timeout_len character varying(60),"]
[54,"超时部门","TIMEOUT_DEPART_NAME","字符串",300,"非敏感",null,"timeout_depart_name","character varying(300)","timeout_depart_name character varying(300),"]
[55,"sp产品编码","SP_PRODUCT_CODE","字符串",600,"非敏感",null,"sp_product_code","character varying(600)","sp_product_code character varying(600),"]
[56,"sp产品名称","SP_PRODUCT_NAME","字符串",600,"非敏感",null,"sp_product_name","character varying(600)","sp_product_name character varying(600),"]
[57,"处理步长","PROCESS_NUMS","字符串",60,"非敏感",null,"process_nums","character varying(60)","process_nums character varying(60),"]
[58,"一次处理完成部门","DEAL_DEPART_NAME_1","字符串",300,"非敏感",null,"deal_depart_name_1","character varying(300)","deal_depart_name_1 character varying(300),"]
[59,"一次处理完成处理人","DEAL_USER_1","字符串",150,"非敏感",null,"deal_user_1","character varying(150)","deal_user_1 character varying(150),"]
[60,"一次派送人工号","SENDED_USER_1","字符串",150,"非敏感",null,"sended_user_1","character varying(150)","sended_user_1 character varying(150),"]
[61,"二次处理完成部门","DEAL_DEPART_NAME_2","字符串",300,"非敏感",null,"deal_depart_name_2","character varying(300)","deal_depart_name_2 character varying(300),"]
[62,"二次处理完成处理人","DEAL_USER_2","字符串",150,"非敏感",null,"deal_user_2","character varying(150)","deal_user_2 character varying(150),"]
[63,"二次派送人工号","SENDED_USER_2","字符串",150,"非敏感",null,"sended_user_2","character varying(150)","sended_user_2 character varying(150),"]
[64,"三次处理完成部门","DEAL_DEPART_NAME_3","字符串",300,"非敏感",null,"deal_depart_name_3","character varying(300)","deal_depart_name_3 character varying(300),"]
[65,"三次处理完成处理人","DEAL_USER_3","字符串",150,"非敏感",null,"deal_user_3",{"$f":"\"character varying(\"&E67&\")\"","v":"character varying(150)"},{"$f":"H67&\" \"&I67&\",\"","v":"deal_user_3 character varying(150),"}]
[66,"三次派送人工号","SENDED_USER_3","字符串",150,"非敏感",null,"sended_user_3","character varying(150)","sended_user_3 character varying(150),"]
[67,"最后一次处理完成部门","DEAL_DEPART_NAME_END","字符串",300,"非敏感",null,"deal_depart_name_end","character varying(300)","deal_depart_name_end character varying(300),"]
[68,"最后一次处理完成处理人","DEAL_USER_END","字符串",60,"非敏感",null,"deal_user_end","character varying(60)","deal_user_end character varying(60),"]
[69,"最后派送至部门","SENDED_DEPART_NAME_LAST","字符串",300,"非敏感",null,"sended_depart_name_last","character varying(300)","sended_depart_name_last character varying(300),"]
[70,"人工首次联系用户时间","FIRST_CALL_BACK_TIME","字符串",60,"非敏感",null,"first_call_back_time","character varying(60)","first_call_back_time character varying(60),"]
[71,"日定责问题分类","DUTY_REASON_ID_DAY","字符串",300,"非敏感",null,"duty_reason_id_day","character varying(300)","duty_reason_id_day character varying(300),"]
[72,"日定责专业","DUTY_MAJOR_DAY","字符串",50,"非敏感",null,"duty_major_day","character varying(50)","duty_major_day character varying(50),"]
[73,"月定责问题分类","DUTY_REASON_ID_MONTH","字符串",300,"非敏感",null,"duty_reason_id_month","character varying(300)","duty_reason_id_month character varying(300),"]
[74,"月定责专业","DUTY_MAJOR_MONTH","字符串",50,"非敏感",null,"duty_major_month","character varying(50)","duty_major_month character varying(50),"]
[75,"语音转文本","VOICE_TEXT","字符串",4136,"非敏感",null,"voice_text","character varying(4136)","voice_text character varying(4136),"]
[76,"通信质量问题位置信息","FAULT_LOCATION","字符串",500,"非敏感",null,"fault_location","character varying(500)","fault_location character varying(500),"]
[77,"答复环节满意度","SATISFACTION_IN_REPLY","字符串",300,"非敏感",null,"satisfaction_in_reply","character varying(300)","satisfaction_in_reply character varying(300),"]
[78,"是否升级","IS_UPGRADE","字符串",6,"非敏感",null,"is_upgrade","character varying(6)","is_upgrade character varying(6),"]
[79,"打点区县","GIS_CITY","字符串",210,"非敏感",null,"gis_city","character varying(210)","gis_city character varying(210),"]
[80,"重要客户标识","DATA_SOURCE","字符串",60,"非敏感",null,"data_source","character varying(60)","data_source character varying(60),"]
[81,"末次答复方式","CODE_ANSWER_WAY","字符串",15,"非敏感",null,"code_answer_way","character varying(15)","code_answer_way character varying(15),"]
[82,"末次是否回访成功","SUCCESS_CALL_BACK","字符串",50,"非敏感",null,"success_call_back","character varying(50)","success_call_back character varying(50),"]
[83,"末次满意度","LAST_SATISFACTION","字符串",50,"非敏感",null,"last_satisfaction","character varying(50)","last_satisfaction character varying(50),"]
[84,"末次问题是否解决","LAST_IS_OK","字符串",50,"非敏感",null,"last_is_ok","character varying(50)","last_is_ok character varying(50),"]
[85,"定责专业线","DESIGN_PROFESS","字符串",300,"非敏感",null,"design_profess","character varying(300)","design_profess character varying(300),"]
[86,"处理单元","DEAL_UNIT","字符串",150,"非敏感",null,"deal_unit","character varying(150)","deal_unit character varying(150),"]
[87,"省分处理组","PROVINCE_DEAL_UNIT","字符串",150,"非敏感",null,"province_deal_unit","character varying(150)","province_deal_unit character varying(150),"]
[88,"是否直派处理","IF_DIRECT","字符串",50,"非敏感",null,"if_direct","character varying(50)","if_direct character varying(50),"]
[89,"是否省投自处理","IS_PROSELF","字符串",50,"非敏感",null,"is_proself","character varying(50)","is_proself character varying(50),"]
[90,"是否及时响应","TIMELY_CONTACT","字符串",50,"非敏感",null,"timely_contact","character varying(50)","timely_contact character varying(50),"]
[91,"是否一个月重复建单5次及以上","IS_REPEAT_5TIMES_M","字符串",50,"非敏感",null,"is_repeat_5times_m","character varying(50)","is_repeat_5times_m character varying(50),"]
[92,"是否一个月重复建单2次及以上（同一日定责专业）","IS_REPEAT_2TIMES_M","字符串",50,"非敏感",null,"is_repeat_2times_m","character varying(50)","is_repeat_2times_m character varying(50),"]
[93,"是否二个月重复建单2次及以上（同一日定责专业）","IS_REPEAT_2TIMES_2M","字符串",50,"非敏感",null,"is_repeat_2times_2m","character varying(50)","is_repeat_2times_2m character varying(50),"]
[94,"是否三个月重复建单2次及以上（同一日定责专业）","IS_REPEAT_2TIMES_3M","字符串",50,"非敏感",null,"is_repeat_2times_3m","character varying(50)","is_repeat_2times_3m character varying(50),"]

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