2024适配 sheet1已经具备

doc/old/开发文档/数据库文档/建表.sql

@@ -1,142 +0,0 @@
--- 创建角色
-create role report_auto login;
-
--- 修改密码
-alter role report_auto with password 'Richr00t!';
-
--- 创建模式
-create schema report_auto;
-
--- 赋予权限
-grant all on schema report_auto to report_auto;
-
--- 建表--暂时不考虑分区
-
--- 河北_CEM高品质2日统计
-drop table if exists report_auto.he_d_high_quality;
-CREATE TABLE report_auto.he_d_high_quality (
-	id bigserial NOT NULL,
-	month_id varchar(6) NOT NULL,
-  day_id varchar(2) NOT NULL,
-  acct_date varchar(30) NOT NULL,
-  businoareaname varchar(15) NOT NULL,
-  profes_dep varchar(15) NOT NULL,
-  big_type_name varchar(60) NOT NULL,
-  small_type_name varchar(120) NOT NULL,
-  total_complaints varchar(30) NULL,
-  hotline_complaints varchar(30) NULL,
-  other_complaint varchar(30) NULL,
-  litigation_volume varchar(30) NULL,
-  satisfaction_rate varchar(30) NULL,
-  satisfaction_count varchar(30) NULL,
-  total_evaluation varchar(30) NULL,
-  complaint_satisfied varchar(30) NULL,
-  complaint_satisfied_list varchar(30) NULL,
-  complaint_satisfied_count varchar(30) NULL,
-  complaint_resolution varchar(30) NULL,
-  complaint_resolution_list varchar(30) NULL,
-  complaint_resolution_count varchar(30) NULL,
-  complaint_response varchar(30) NULL,
-  complaint_response_list varchar(30) NULL,
-  complaint_response_count varchar(30) NULL,
-  complaint varchar(30) NULL,
-  fault_satisfaction_rate varchar(30) NULL,
-  fault_satisfaction_list varchar(30) NULL,
-  fault_satisfaction_count varchar(30) NULL,
-  fault_resolution_rate varchar(30) NULL,
-  fault_resolution_list varchar(30) NULL,
-  fault_resolution_count varchar(30) NULL,
-  fault_response_rate varchar(30) NULL,
-  fault_response_list varchar(30) NULL,
-  fault_response_count varchar(30) NULL,
-  cteate_time timestamp NULL DEFAULT now(),
-	CONSTRAINT he_d_high_quality_pkey PRIMARY KEY (id)
-);
-
--- 河北_CEM移网质量投诉明细
-drop table if exists report_auto.he_d_mobile_comp;
-CREATE TABLE report_auto.he_d_mobile_comp (
-	id bigserial NOT NULL,
-  month_id varchar(6) NOT NULL,
-  day_id varchar(2) NOT NULL,
-  acct_date varchar(300) NOT NULL,
-  sheet_no varchar(150) NULL,
-  is_online_complete varchar(300) NULL,
-  contact_no varchar(300) NULL,
-  busi_no varchar(300) NULL,
-  serv_content varchar(4136) NULL,
-  last_deal_content varchar(4136) NULL,
-  deal_depart_name varchar(300) NULL,
-  deal_opinion varchar(4136) NULL,
-  serv_type varchar(600) NULL,
-  bus_type varchar(300) NULL,
-  duty_reason varchar(600) NULL,
-  accept_channel varchar(300) NULL,
-  submit_channel varchar(300) NULL,
-  compl_area_local varchar(300) NULL,
-  duty_major varchar(300) NULL,
-  product_name varchar(600) NULL,
-  sp_product_code varchar(600) NULL,
-  pre_repair_name varchar(300) NULL,
-  pre_repair_charges varchar(24) NULL,
-  fault_location varchar(300) NULL,
-  cust_level varchar(300) NULL,
-  satisfaction_in_reply varchar(300) NULL,
-  is_ok_in_reply varchar(300) NULL,
-  accept_time varchar(19) NULL,
-  end_time varchar(19) NULL,
-  proce_time varchar(19) NULL,
-  cust_area varchar(300) NULL,
-  is_cust_serv_complete varchar(300) NULL,
-  is_send_sheet_complete varchar(300) NULL,
-  is_repeat varchar(300) NULL,
-  is_upgrade varchar(300) NULL,
-  is_timeout varchar(300) NULL,
-  gis_city varchar(300) NULL,
-  process_nums varchar(24) NULL,
-  deal_depart_name_1 varchar(300) NULL,
-  deal_depart_name_2 varchar(300) NULL,
-  deal_depart_name_3 varchar(300) NULL,
-  first_call_back_time varchar(19) NULL,
-  proce_remark varchar(4136) NULL,
-  duty_major_day varchar(300) NULL,
-  duty_reason_id_day varchar(300) NULL,
-  duty_major_month varchar(300) NULL,
-  duty_reason_id_month varchar(300) NULL,
-  voice_text varchar(4136) NULL,
-  cteate_time timestamp NULL DEFAULT now(),
-  CONSTRAINT he_d_mobile_comp_pkey PRIMARY KEY (id)
-)
-
--- 用户数
-drop table if exists report_auto.user_count;
-CREATE TABLE report_auto.user_count (
-	id bigserial NOT NULL,
-  month_id varchar(6) NOT NULL,
-  city_name varchar(10) NOT NULL,
-  user_count varchar(10) NOT NULL,
-  cteate_time timestamp NULL DEFAULT now(),
-  CONSTRAINT user_count_pkey PRIMARY KEY (id)
-)
-
--- 目标万投比
-drop table if exists report_auto.target_ts_ratio;
-CREATE TABLE report_auto.target_ts_ratio (
-	id bigserial NOT NULL,
-  month_id varchar(6) NOT NULL,
-  city_name varchar(10) NOT NULL,
-  target_ts_ratio varchar(10) NOT NULL,
-  cteate_time timestamp NULL DEFAULT now(),
-  CONSTRAINT target_ts_ratio_pkey PRIMARY KEY (id)
-)
-
--- 每月平均处理时长
-drop table if exists report_auto.avg_duration;
-CREATE TABLE report_auto.avg_duration (
-	id bigserial NOT NULL,
-	month_id varchar(6) NULL,
-	city_name varchar(10) null,
-	avg_duration float8 not null,
-  cteate_time timestamp NULL DEFAULT now(),
-	CONSTRAINT avg_duration_pkey PRIMARY KEY (id)
-);

doc/old/开发文档/样本数据/输入/HE_D_HIGH_QUALITY_COUNT_DAY_20230412.csv

@@ -1,948 +0,0 @@
-账期月,账期日,日期,工单归属地市,专业线,大类问题,小类问题,总投诉量（办结量）,10010热线投诉量（办结量）,营业厅、在线等其他投诉渠道（办结量）,10015升诉量（办结量）,总满意率,总满意参评量,总参评量,投诉满意率,投诉满意量,投诉满意参评量,投诉解决率,投诉解决量,投诉解决参评量,投诉响应率,投诉响应量,投诉响应参评量,投诉未邀请评价量,故障满意率,故障满意量,故障满意参评量,故障解决率,故障解决量,故障解决参评量,故障响应率,故障响应量,故障响应参评量,
-MONTH_ID,DAY_ID,ACCT_DATE,BUSINOAREANAME,PROFES_DEP,BIG_TYPE_NAME,SMALL_TYPE_NAME,TOTAL_COMPLAINTS,HOTLINE_COMPLAINTS,OTHER_COMPLAINT,LITIGATION_VOLUME,SATISFACTION_RATE,SATISFACTION_COUNT,TOTAL_EVALUATION,COMPLAINT_SATISFIED,COMPLAINT_SATISFIED_LIST,COMPLAINT_SATISFIED_COUNT,COMPLAINT_RESOLUTION,COMPLAINT_RESOLUTION_LIST,COMPLAINT_RESOLUTION_COUNT,COMPLAINT_RESPONSE,COMPLAINT_RESPONSE_LIST,COMPLAINT_RESPONSE_COUNT,COMPLAINT,FAULT_SATISFACTION_RATE,FAULT_SATISFACTION_LIST,FAULT_SATISFACTION_COUNT,FAULT_RESOLUTION_RATE,FAULT_RESOLUTION_LIST,FAULT_RESOLUTION_COUNT,FAULT_RESPONSE_RATE,FAULT_RESPONSE_LIST,FAULT_RESPONSE_COUNT,
-202304,12,2023/4/12,石家庄,业务产品,--,--,6500,5911,166,423,86.46%,2662,3062,86.46%,2662,3062,85.12%,2797,3269,94.21%,2700,2849,17,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,--,200,194,0,6,88.54%,85,96,88.54%,85,96,89.62%,95,106,96.59%,85,88,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,不知情办理业务等糊涂消费,46,46,0,0,91.67%,22,24,91.67%,22,24,92.31%,24,26,95.00%,19,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,业务产品使用与规则争议,31,30,0,1,73.33%,11,15,73.33%,11,15,94.12%,16,17,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,产品套餐资费争议,70,67,0,3,94.12%,32,34,94.12%,32,34,89.74%,35,39,100.00%,31,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,入网/携入受阻碍、不便捷,5,4,0,1,33.33%,1,3,33.33%,1,3,33.33%,1,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,增值业务与一次性费用不认可,14,13,0,1,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,14,14,0,0,83.33%,5,6,83.33%,5,6,71.43%,5,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,离网受阻碍,9,9,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,11,11,0,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,--,3854,3348,141,365,85.94%,1565,1805,85.94%,1565,1805,84.39%,1627,1912,93.78%,1597,1687,16,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,不知情办理业务等糊涂消费,540,389,16,135,81.04%,218,269,81.04%,218,269,79.29%,222,280,91.67%,231,252,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,业务产品使用与规则争议,1125,1053,38,34,82.59%,408,488,82.59%,408,488,80.92%,424,518,91.37%,413,446,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,产品套餐资费争议,1130,989,35,106,89.58%,490,537,89.58%,490,537,87.95%,511,571,94.37%,486,505,10,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,入网/携入受阻碍、不便捷,88,79,9,0,75.00%,27,36,75.00%,27,36,71.79%,28,39,90.32%,28,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,增值业务与一次性费用不认可,215,132,14,69,92.45%,98,106,92.45%,98,106,90.52%,105,116,97.09%,100,103,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,503,486,15,2,86.57%,232,268,86.57%,232,268,86.22%,244,283,97.30%,252,259,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,携出不顺利,19,10,0,9,75.00%,3,4,75.00%,3,4,83.33%,5,6,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,离网受阻碍,125,111,8,6,90.91%,50,55,90.91%,50,55,83.93%,47,56,95.92%,47,49,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,109,99,6,4,92.86%,39,42,92.86%,39,42,95.35%,41,43,97.37%,37,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,--,2446,2369,25,52,87.09%,1012,1161,87.09%,1012,1161,85.86%,1075,1251,94.70%,1018,1074,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,不知情办理业务等糊涂消费,477,462,3,12,88.89%,200,225,88.89%,200,225,85.12%,206,242,95.73%,202,211,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,业务产品使用与规则争议,805,786,12,7,85.56%,314,367,85.56%,314,367,82.53%,326,395,92.81%,310,334,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,产品套餐资费争议,298,279,2,17,87.79%,115,130,87.79%,115,130,89.93%,125,138,90.32%,112,123,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,入网/携入受阻碍、不便捷,43,43,0,0,78.26%,18,23,78.26%,18,23,84.00%,21,25,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,增值业务与一次性费用不认可,150,137,2,11,87.36%,76,87,87.36%,76,87,93.26%,83,89,97.53%,79,81,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,470,464,5,1,86.27%,220,255,86.27%,220,255,85.66%,233,272,95.76%,226,236,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,携出不顺利,14,11,0,3,100.00%,6,6,100.00%,6,6,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,离网受阻碍,55,54,1,0,91.30%,21,23,91.30%,21,23,81.48%,22,27,100.00%,24,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,134,133,0,1,93.33%,42,45,93.33%,42,45,94.64%,53,56,100.00%,39,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信息安全,--,--,488,464,9,15,80.86%,169,209,80.86%,169,209,77.68%,174,224,89.95%,170,189,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信息安全,网络与信息安全,--,488,464,9,15,80.86%,169,209,80.86%,169,209,77.68%,174,224,89.95%,170,189,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信息安全,网络与信息安全,安全规则引发用户不满,317,303,2,12,79.84%,103,129,79.84%,103,129,76.09%,105,138,87.83%,101,115,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信息安全,网络与信息安全,安全风险导致用户不满,171,161,7,3,82.50%,66,80,82.50%,66,80,80.23%,69,86,93.24%,69,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,--,--,8,7,1,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,基础业务（双线、IDC等）,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,物联网2C,--,7,7,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,物联网2C,业务产品使用与规则争议,6,6,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政企业务,物联网2C,产品套餐资费争议,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,--,--,2622,2364,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,--,2622,2364,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,携转相关信息化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,数字化能力不足,2621,2363,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题-双码,--,0,0,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题-双码,健康码、行程码异常,0,0,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,--,--,551,455,28,68,85.77%,235,274,85.77%,235,274,83.45%,242,290,89.96%,224,249,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,2I配送,--,36,33,0,3,65.00%,13,20,65.00%,13,20,68.18%,15,22,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,2I配送,渠道服务不一致,16,16,0,0,66.67%,6,9,66.67%,6,9,81.82%,9,11,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,2I配送,问题处理不及时、咨询不准确等,20,17,0,3,63.64%,7,11,63.64%,7,11,54.55%,6,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,公众客户经理,--,4,1,0,3,50.00%,1,2,50.00%,1,2,33.33%,1,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,公众客户经理,业务办理有差错，推诿办理,4,1,0,3,50.00%,1,2,50.00%,1,2,33.33%,1,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,其他,--,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,其他,其他,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,--,132,76,21,35,85.48%,53,62,85.48%,53,62,83.33%,55,66,92.86%,52,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,5,2,1,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,服务态度差,4,4,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,57,21,3,33,75.00%,21,28,75.00%,21,28,72.41%,21,29,85.19%,23,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,渠道服务不一致,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,65,48,17,0,93.75%,30,32,93.75%,30,32,91.43%,32,35,100.00%,27,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,智家工程师,--,83,79,1,3,86.00%,43,50,86.00%,43,50,83.33%,45,54,86.67%,39,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,智家工程师,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,智家工程师,服务态度差,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,智家工程师,服务能力不足办理不成功,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,智家工程师,问题处理不及时、咨询不准确等,78,74,1,3,85.42%,41,48,85.42%,41,48,82.69%,43,52,86.05%,37,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,热线,--,62,54,0,8,93.75%,30,32,93.75%,30,32,96.88%,31,32,90.00%,27,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,热线,业务办理有差错，推诿办理,31,28,0,3,93.33%,14,15,93.33%,14,15,100.00%,15,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,热线,服务态度差,6,1,0,5,66.67%,2,3,66.67%,2,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,热线,渠道服务不一致,20,20,0,0,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,热线,问题处理不及时、咨询不准确等,5,5,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,营业厅,--,229,209,6,14,87.62%,92,105,87.62%,92,105,83.64%,92,110,89.69%,87,97,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,营业厅,业务办理有差错，推诿办理,164,146,4,14,88.46%,69,78,88.46%,69,78,82.93%,68,82,91.67%,66,72,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,营业厅,服务态度差,57,56,1,0,83.33%,20,24,83.33%,20,24,84.00%,21,25,81.82%,18,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠道服务,营业厅,渠道服务不一致,8,7,1,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,--,--,6997,6487,388,122,93.09%,2116,2272,90.35%,730,807,84.49%,730,863,95.38%,743,778,1,94.61%,1386,1465,94.33%,1382,1465,97.90%,1350,1379,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,--,5526,5143,339,44,94.08%,1461,1553,85.23%,75,88,81.25%,78,96,89.29%,75,84,0,94.61%,1386,1465,94.33%,1382,1465,97.90%,1350,1379,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,TV中断、不可用,330,298,31,1,94.64%,106,112,100.00%,1,1,50.00%,1,2,100.00%,1,1,0,94.59%,105,111,93.69%,104,111,97.22%,105,108,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,上网中断、不可用,4009,3861,122,26,95.29%,1113,1168,91.49%,43,47,92.00%,46,50,93.33%,42,45,0,95.45%,1070,1121,95.18%,1067,1121,97.91%,1030,1052,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,上网建网影响客户,157,147,0,10,76.67%,23,30,72.73%,8,11,66.67%,8,12,72.73%,8,11,0,78.95%,15,19,63.16%,12,19,82.35%,14,17,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,上网端网业不匹配,43,40,1,2,80.00%,20,25,80.00%,20,25,71.43%,20,28,86.96%,20,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,上网网络卡顿,433,247,183,3,88.71%,110,124,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,89.43%,110,123,92.68%,114,123,99.15%,116,117,
-202304,12,2023/4/12,石家庄,网络质量,固网网络体验,语音通信问题,554,550,2,2,94.68%,89,94,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,94.51%,86,91,93.41%,85,91,100.00%,85,85,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,--,1471,1344,49,78,90.97%,655,719,90.97%,655,719,84.90%,652,767,96.12%,668,694,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,上网中断、不可用,265,213,8,44,93.48%,129,138,93.48%,129,138,90.07%,136,151,99.26%,134,135,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,上网网络卡顿,370,356,12,2,94.44%,187,198,94.44%,187,198,88.83%,183,206,97.94%,190,194,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,漫游争议,7,4,3,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,短信使用问题,54,24,14,16,70.00%,7,10,70.00%,7,10,66.67%,8,12,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质量,移网网络体验,语音通信问题,775,747,12,16,88.68%,329,370,88.68%,329,370,81.31%,322,395,94.37%,335,354,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,--,--,--,10202,9500,336,366,88.82%,3645,4086,86.92%,2679,3064,85.36%,2798,3260,94.28%,2685,2830,18,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,唐山,业务产品,--,--,4930,4558,94,278,85.97%,2145,2478,85.97%,2145,2478,85.25%,2265,2640,93.93%,2168,2291,17,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,--,110,106,0,4,93.55%,58,62,93.55%,58,62,98.41%,62,63,94.83%,55,58,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,不知情办理业务等糊涂消费,24,23,0,1,85.71%,6,7,85.71%,6,7,100.00%,8,8,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,业务产品使用与规则争议,22,22,0,0,94.12%,16,17,94.12%,16,17,100.00%,17,17,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,产品套餐资费争议,27,27,0,0,93.33%,14,15,93.33%,14,15,100.00%,15,15,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,入网/携入受阻碍、不便捷,7,6,0,1,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,增值业务与一次性费用不认可,12,11,0,1,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,13,13,0,0,100.00%,8,8,100.00%,8,8,87.50%,7,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,离网受阻碍,4,3,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,--,2755,2448,76,231,85.37%,1167,1352,85.37%,1167,1352,84.64%,1234,1443,93.40%,1189,1258,15,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,不知情办理业务等糊涂消费,345,267,16,62,85.80%,151,175,85.80%,151,175,79.89%,151,188,94.67%,160,168,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,业务产品使用与规则争议,734,691,22,21,84.64%,292,338,84.64%,292,338,83.96%,314,367,90.25%,287,311,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,产品套餐资费争议,862,761,14,87,86.49%,365,416,86.49%,365,416,87.05%,383,434,94.07%,365,382,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,入网/携入受阻碍、不便捷,44,42,2,0,81.82%,18,22,81.82%,18,22,81.82%,18,22,90.48%,19,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,增值业务与一次性费用不认可,185,136,9,40,89.58%,86,95,89.58%,86,95,88.46%,92,103,95.74%,90,93,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,435,418,9,8,82.17%,189,230,82.17%,189,230,83.94%,209,249,96.24%,205,213,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,携出不顺利,11,7,0,4,80.00%,4,5,80.00%,4,5,100.00%,6,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,离网受阻碍,44,36,2,6,85.71%,18,21,85.71%,18,21,77.27%,17,22,89.47%,17,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,95,90,2,3,88.00%,44,50,88.00%,44,50,84.62%,44,52,89.36%,42,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,--,2065,2004,18,43,86.30%,920,1064,86.30%,920,1064,85.30%,969,1134,94.58%,924,975,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,不知情办理业务等糊涂消费,390,370,4,16,89.30%,192,214,89.30%,192,214,88.50%,200,225,94.47%,188,198,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,业务产品使用与规则争议,640,629,6,5,85.80%,272,317,85.80%,272,317,82.09%,275,335,91.99%,264,287,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,产品套餐资费争议,283,274,0,9,86.30%,126,146,86.30%,126,146,83.77%,129,154,95.49%,127,133,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,入网/携入受阻碍、不便捷,40,40,0,0,94.12%,16,17,94.12%,16,17,100.00%,18,18,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,增值业务与一次性费用不认可,126,113,2,11,89.06%,57,64,89.06%,57,64,92.65%,63,68,96.36%,53,55,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,474,468,6,0,83.27%,204,244,83.27%,204,244,84.96%,226,265,95.71%,223,232,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,携出不顺利,8,7,0,1,57.14%,4,7,57.14%,4,7,42.86%,3,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,离网受阻碍,16,15,0,1,75.00%,6,8,75.00%,6,8,88.89%,8,9,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,88,88,0,0,91.49%,43,47,91.49%,43,47,88.68%,47,53,100.00%,43,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,信息安全,--,--,211,201,2,8,87.18%,68,78,87.18%,68,78,78.31%,65,83,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,信息安全,网络与信息安全,--,211,201,2,8,87.18%,68,78,87.18%,68,78,78.31%,65,83,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,信息安全,网络与信息安全,安全规则引发用户不满,135,126,2,7,85.19%,46,54,85.19%,46,54,77.19%,44,57,95.92%,47,49,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,信息安全,网络与信息安全,安全风险导致用户不满,76,75,0,1,91.67%,22,24,91.67%,22,24,80.77%,21,26,91.67%,22,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,--,--,9,8,1,0,100.00%,1,1,100.00%,1,1,100.00%,2,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,基础业务（双线、IDC等）,--,1,0,1,0,,0,0,,0,0,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,基础业务（双线、IDC等）,不知情办理业务等糊涂消费,1,0,1,0,,0,0,,0,0,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,物联网2C,--,8,8,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,物联网2C,业务产品使用与规则争议,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,政企业务,物联网2C,产品套餐资费争议,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,数字化,--,--,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,数字化,数字化问题,--,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,数字化,数字化问题,数字化能力不足,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,--,--,351,294,14,43,90.23%,157,174,90.23%,157,174,89.07%,163,183,95.03%,153,161,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,2I配送,--,18,16,0,2,81.82%,9,11,81.82%,9,11,72.73%,8,11,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,2I配送,渠道服务不一致,12,12,0,0,71.43%,5,7,71.43%,5,7,57.14%,4,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,2I配送,问题处理不及时、咨询不准确等,6,4,0,2,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,其他,--,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,其他,其他,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,手网短微等电子渠道,--,71,43,10,18,97.37%,37,38,97.37%,37,38,89.74%,35,39,100.00%,37,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,手网短微等电子渠道,服务态度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,30,10,3,17,100.00%,16,16,100.00%,16,16,93.75%,15,16,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,39,32,6,1,95.24%,20,21,95.24%,20,21,86.36%,19,22,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,智家工程师,--,66,63,1,2,93.55%,29,31,93.55%,29,31,96.88%,31,32,88.00%,22,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,智家工程师,服务态度差,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,智家工程师,问题处理不及时、咨询不准确等,63,60,1,2,93.33%,28,30,93.33%,28,30,96.67%,29,30,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,热线,--,45,35,0,10,92.31%,12,13,92.31%,12,13,100.00%,14,14,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,热线,业务办理有差错，推诿办理,26,20,0,6,100.00%,6,6,100.00%,6,6,100.00%,7,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,热线,服务态度差,5,1,0,4,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,热线,渠道服务不一致,10,10,0,0,66.67%,2,3,66.67%,2,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,热线,问题处理不及时、咨询不准确等,4,4,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,营业厅,--,149,135,3,11,86.08%,68,79,86.08%,68,79,85.88%,73,85,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,营业厅,业务办理有差错，推诿办理,108,95,2,11,86.67%,52,60,86.67%,52,60,85.94%,55,64,98.25%,56,57,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,营业厅,服务态度差,35,35,0,0,82.35%,14,17,82.35%,14,17,84.21%,16,19,78.57%,11,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,渠道服务,营业厅,渠道服务不一致,6,5,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,--,--,4699,4437,225,37,93.94%,1272,1353,92.17%,306,331,85.75%,301,350,96.70%,293,302,1,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,--,4139,3912,214,13,94.55%,1024,1083,95.08%,58,61,91.94%,57,62,94.74%,54,57,0,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,TV中断、不可用,240,213,26,1,100.00%,70,70,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,100.00%,69,69,100.00%,69,69,100.00%,66,66,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,上网中断、不可用,3061,2979,74,8,95.16%,806,847,100.00%,32,32,100.00%,33,33,100.00%,32,32,0,94.97%,774,815,94.85%,773,815,98.40%,739,751,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,上网建网影响客户,250,248,0,2,81.82%,27,33,83.33%,10,12,66.67%,8,12,80.00%,8,10,0,80.95%,17,21,76.19%,16,21,94.74%,18,19,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,上网端网业不匹配,14,14,0,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,上网网络卡顿,263,149,113,1,87.14%,61,70,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,86.57%,58,67,92.54%,62,67,98.36%,60,61,
-202304,12,2023/4/12,唐山,网络质量,固网网络体验,语音通信问题,311,309,1,1,96.23%,51,53,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,96.00%,48,50,90.00%,45,50,97.96%,48,49,
-202304,12,2023/4/12,唐山,网络质量,物联网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,物联网,上网中断、不可用,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,--,559,524,11,24,91.51%,248,270,91.51%,248,270,84.43%,244,288,97.15%,239,245,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,上网中断、不可用,153,132,2,19,90.54%,67,74,90.54%,67,74,83.54%,66,79,98.46%,64,65,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,上网网络卡顿,222,218,3,1,90.57%,96,106,90.57%,96,106,85.45%,94,110,97.98%,97,99,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,漫游争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,短信使用问题,10,7,2,1,100.00%,5,5,100.00%,5,5,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,唐山,网络质量,移网网络体验,语音通信问题,172,165,4,3,92.94%,79,84,92.94%,79,84,85.11%,80,93,94.81%,73,76,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,--,--,--,4602,4340,120,142,89.18%,1484,1658,87.03%,993,1135,84.97%,1046,1225,93.81%,1001,1061,6,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,业务产品,--,--,2295,2153,35,107,86.93%,851,973,86.93%,851,973,85.21%,899,1049,93.68%,859,911,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,--,47,47,0,0,84.62%,11,13,84.62%,11,13,92.31%,12,13,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,不知情办理业务等糊涂消费,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,业务产品使用与规则争议,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,产品套餐资费争议,12,12,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,入网/携入受阻碍、不便捷,6,6,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,增值业务与一次性费用不认可,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,6,6,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,离网受阻碍,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,3,3,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,--,1269,1143,31,95,87.01%,462,525,87.01%,462,525,85.34%,489,567,92.71%,458,488,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,不知情办理业务等糊涂消费,154,124,8,22,83.61%,51,61,83.61%,51,61,87.50%,56,64,94.64%,53,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,业务产品使用与规则争议,365,354,3,8,82.17%,106,126,82.17%,106,126,79.71%,110,135,90.43%,104,112,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,产品套餐资费争议,380,331,10,39,90.86%,159,172,90.86%,159,172,86.60%,168,191,94.01%,157,164,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,入网/携入受阻碍、不便捷,27,24,3,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,增值业务与一次性费用不认可,78,59,3,16,92.50%,37,40,92.50%,37,40,88.89%,40,45,94.74%,36,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,195,191,3,1,87.64%,78,89,87.64%,78,89,88.04%,81,92,94.05%,79,84,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,携出不顺利,10,3,0,7,75.00%,3,4,75.00%,3,4,60.00%,3,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,离网受阻碍,22,19,1,2,50.00%,3,6,50.00%,3,6,50.00%,3,6,60.00%,3,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,38,38,0,0,90.00%,18,20,90.00%,18,20,95.45%,21,22,89.47%,17,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,--,979,963,4,12,86.90%,378,435,86.90%,378,435,84.86%,398,469,95.12%,390,410,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,不知情办理业务等糊涂消费,156,151,3,2,83.33%,60,72,83.33%,60,72,82.67%,62,75,97.06%,66,68,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,业务产品使用与规则争议,305,304,1,0,84.26%,91,108,84.26%,91,108,83.19%,99,119,91.35%,95,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,产品套餐资费争议,164,159,0,5,91.46%,75,82,91.46%,75,82,91.86%,79,86,97.30%,72,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,入网/携入受阻碍、不便捷,13,13,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,增值业务与一次性费用不认可,73,68,0,5,86.11%,31,36,86.11%,31,36,82.05%,32,39,91.18%,31,34,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,195,195,0,0,87.96%,95,108,87.96%,95,108,84.03%,100,119,97.09%,100,103,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,携出不顺利,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,离网受阻碍,15,15,0,0,100.00%,2,2,100.00%,2,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,51,51,0,0,86.96%,20,23,86.96%,20,23,79.17%,19,24,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信息安全,--,--,114,112,0,2,92.00%,23,25,92.00%,23,25,85.19%,23,27,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信息安全,网络与信息安全,--,114,112,0,2,92.00%,23,25,92.00%,23,25,85.19%,23,27,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信息安全,网络与信息安全,安全规则引发用户不满,80,78,0,2,93.75%,15,16,93.75%,15,16,88.24%,15,17,87.50%,14,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信息安全,网络与信息安全,安全风险导致用户不满,34,34,0,0,88.89%,8,9,88.89%,8,9,80.00%,8,10,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,--,--,896,831,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,--,896,831,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,携转相关信息化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,数字化能力不足,895,830,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,--,--,145,123,3,19,76.60%,36,47,76.60%,36,47,75.93%,41,54,92.68%,38,41,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,2I配送,--,12,6,1,5,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,2I配送,渠道服务不一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,2I配送,问题处理不及时、咨询不准确等,7,1,1,5,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,手网短微等电子渠道,--,30,22,2,6,70.00%,7,10,70.00%,7,10,66.67%,8,12,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,手网短微等电子渠道,服务态度差,2,2,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,9,2,1,6,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,18,17,1,0,60.00%,3,5,60.00%,3,5,50.00%,3,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,智家工程师,--,17,17,0,0,50.00%,2,4,50.00%,2,4,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,智家工程师,问题处理不及时、咨询不准确等,17,17,0,0,50.00%,2,4,50.00%,2,4,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,热线,--,29,27,0,2,63.64%,7,11,63.64%,7,11,61.54%,8,13,66.67%,6,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,热线,业务办理有差错，推诿办理,15,14,0,1,75.00%,3,4,75.00%,3,4,50.00%,3,6,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,热线,服务态度差,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,热线,渠道服务不一致,7,7,0,0,80.00%,4,5,80.00%,4,5,80.00%,4,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,热线,问题处理不及时、咨询不准确等,6,6,0,0,0.00%,0,2,0.00%,0,2,50.00%,1,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,营业厅,--,57,51,0,6,88.89%,16,18,88.89%,16,18,90.00%,18,20,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,营业厅,业务办理有差错，推诿办理,44,38,0,6,87.50%,14,16,87.50%,14,16,94.12%,16,17,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,营业厅,服务态度差,12,12,0,0,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠道服务,营业厅,渠道服务不一致,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,--,--,2047,1951,82,14,93.64%,574,613,92.22%,83,90,87.37%,83,95,96.43%,81,84,0,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,--,1832,1748,80,4,93.45%,499,534,72.73%,8,11,75.00%,9,12,90.00%,9,10,0,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,TV中断、不可用,114,102,12,0,100.00%,33,33,,0,0,,0,0,,0,0,0,100.00%,33,33,93.94%,31,33,100.00%,32,32,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,上网中断、不可用,1374,1348,23,3,94.27%,395,419,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,94.46%,392,415,94.22%,391,415,98.17%,375,382,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,上网建网影响客户,83,82,0,1,75.00%,12,16,50.00%,2,4,60.00%,3,5,66.67%,2,3,0,83.33%,10,12,58.33%,7,12,90.91%,10,11,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,上网端网业不匹配,4,4,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,上网网络卡顿,101,56,45,0,83.33%,25,30,,0,0,,0,0,,0,0,0,83.33%,25,30,80.00%,24,30,89.29%,25,28,
-202304,12,2023/4/12,秦皇岛,网络质量,固网网络体验,语音通信问题,156,156,0,0,94.12%,32,34,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,93.94%,31,33,90.91%,30,33,100.00%,31,31,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,--,215,203,2,10,94.94%,75,79,94.94%,75,79,89.16%,74,83,97.30%,72,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,上网中断、不可用,62,55,0,7,82.61%,19,23,82.61%,19,23,78.26%,18,23,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,上网网络卡顿,67,66,1,0,100.00%,18,18,100.00%,18,18,90.00%,18,20,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,短信使用问题,7,4,0,3,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质量,移网网络体验,语音通信问题,78,77,1,0,100.00%,35,35,100.00%,35,35,97.22%,35,36,100.00%,33,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,--,--,--,10515,9593,469,453,84.85%,3115,3659,81.30%,2056,2517,77.67%,2115,2711,92.41%,2190,2358,12,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,业务产品,--,--,5712,5234,141,337,80.80%,1717,2113,80.80%,1717,2113,76.88%,1766,2285,92.09%,1829,1974,12,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,--,122,116,3,3,96.77%,30,31,96.77%,30,31,87.88%,29,33,96.55%,28,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,不知情办理业务等糊涂消费,24,22,1,1,100.00%,11,11,100.00%,11,11,90.91%,10,11,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,业务产品使用与规则争议,9,9,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,产品套餐资费争议,36,33,1,2,100.00%,9,9,100.00%,9,9,90.91%,10,11,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,入网/携入受阻碍、不便捷,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,增值业务与一次性费用不认可,21,21,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,6,6,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,离网受阻碍,14,13,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,--,3234,2825,115,294,79.94%,992,1229,79.94%,992,1229,76.76%,1037,1339,91.09%,1053,1144,12,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,不知情办理业务等糊涂消费,467,354,17,96,70.66%,118,167,70.66%,118,167,67.22%,121,180,84.08%,132,157,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,业务产品使用与规则争议,885,817,38,30,84.62%,242,282,84.62%,242,282,79.49%,248,308,92.54%,248,264,4,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,产品套餐资费争议,934,821,22,91,82.68%,339,402,82.68%,339,402,80.72%,360,438,91.56%,347,371,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,入网/携入受阻碍、不便捷,54,47,5,2,83.33%,10,12,83.33%,10,12,91.67%,11,12,81.82%,9,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,增值业务与一次性费用不认可,213,141,14,58,80.85%,76,94,80.85%,76,94,75.49%,77,102,93.41%,85,91,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,517,500,14,3,73.50%,172,234,73.50%,172,234,71.43%,185,259,92.17%,200,217,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,携出不顺利,12,6,0,6,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,离网受阻碍,74,65,3,6,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,78,74,2,2,86.36%,19,22,86.36%,19,22,83.33%,20,24,94.74%,18,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,--,2356,2293,23,40,81.48%,695,853,81.48%,695,853,76.67%,700,913,93.38%,748,801,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,不知情办理业务等糊涂消费,502,488,2,12,76.33%,129,169,76.33%,129,169,70.88%,129,182,93.17%,150,161,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,业务产品使用与规则争议,759,749,8,2,82.55%,175,212,82.55%,175,212,76.82%,179,233,93.97%,187,199,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,产品套餐资费争议,268,253,4,11,84.47%,87,103,84.47%,87,103,80.18%,89,111,93.48%,86,92,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,入网/携入受阻碍、不便捷,28,28,0,0,100.00%,9,9,100.00%,9,9,100.00%,10,10,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,增值业务与一次性费用不认可,187,173,1,13,88.64%,78,88,88.64%,78,88,84.78%,78,92,95.12%,78,82,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,463,456,7,0,81.51%,194,238,81.51%,194,238,75.60%,189,250,92.51%,210,227,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,携出不顺利,10,9,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,离网受阻碍,45,43,1,1,60.00%,3,5,60.00%,3,5,80.00%,4,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,94,94,0,0,67.86%,19,28,67.86%,19,28,72.41%,21,29,92.59%,25,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信息安全,--,--,306,296,2,8,77.55%,38,49,77.55%,38,49,69.09%,38,55,97.92%,47,48,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信息安全,网络与信息安全,--,306,296,2,8,77.55%,38,49,77.55%,38,49,69.09%,38,55,97.92%,47,48,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信息安全,网络与信息安全,安全规则引发用户不满,208,200,0,8,88.24%,15,17,88.24%,15,17,68.42%,13,19,100.00%,17,17,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信息安全,网络与信息安全,安全风险导致用户不满,98,96,2,0,71.88%,23,32,71.88%,23,32,69.44%,25,36,96.77%,30,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政企业务,--,--,4,2,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政企业务,基础业务（双线、IDC等）,--,2,0,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,2,0,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政企业务,物联网2C,--,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政企业务,物联网2C,业务产品使用与规则争议,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,--,--,2110,1912,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,--,2110,1912,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,携转相关信息化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,数字化能力不足,2109,1911,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,--,--,415,341,14,60,75.00%,81,108,75.00%,81,108,72.17%,83,115,87.25%,89,102,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,2I配送,--,20,16,0,4,77.78%,7,9,77.78%,7,9,77.78%,7,9,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,2I配送,渠道服务不一致,8,8,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,2I配送,问题处理不及时、咨询不准确等,12,8,0,4,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,公众客户经理,--,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,公众客户经理,业务办理有差错，推诿办理,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,其他,--,3,1,1,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,其他,其他,3,1,1,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,手网短微等电子渠道,--,84,49,10,25,83.87%,26,31,83.87%,26,31,77.14%,27,35,86.21%,25,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,手网短微等电子渠道,服务态度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,34,9,0,25,80.00%,12,15,80.00%,12,15,70.59%,12,17,76.92%,10,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,手网短微等电子渠道,渠道服务不一致,2,2,0,0,100.00%,1,1,100.00%,1,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,47,37,10,0,86.67%,13,15,86.67%,13,15,88.24%,15,17,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,智家工程师,--,65,59,1,5,75.00%,18,24,75.00%,18,24,79.17%,19,24,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,智家工程师,业务办理有差错，推诿办理,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,智家工程师,服务态度差,3,3,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,智家工程师,问题处理不及时、咨询不准确等,60,54,1,5,77.27%,17,22,77.27%,17,22,77.27%,17,22,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,热线,--,50,45,0,5,76.92%,10,13,76.92%,10,13,69.23%,9,13,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,热线,业务办理有差错，推诿办理,17,14,0,3,80.00%,4,5,80.00%,4,5,60.00%,3,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,热线,服务态度差,3,1,0,2,0.00%,0,2,0.00%,0,2,0.00%,0,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,热线,渠道服务不一致,25,25,0,0,100.00%,6,6,100.00%,6,6,100.00%,6,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,热线,问题处理不及时、咨询不准确等,5,5,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,营业厅,--,191,169,2,20,62.07%,18,29,62.07%,18,29,59.38%,19,32,85.19%,23,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,营业厅,业务办理有差错，推诿办理,140,121,0,19,60.00%,15,25,60.00%,15,25,61.54%,16,26,82.61%,19,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,营业厅,服务态度差,44,42,1,1,75.00%,3,4,75.00%,3,4,50.00%,3,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠道服务,营业厅,渠道服务不一致,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,--,--,4076,3718,310,48,92.08%,1279,1389,89.07%,220,247,89.41%,228,255,96.14%,224,233,0,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,--,3666,3343,303,20,92.23%,1092,1184,78.57%,33,42,81.82%,36,44,90.00%,36,40,0,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,TV中断、不可用,168,146,20,2,92.98%,53,57,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,92.86%,52,56,89.29%,50,56,96.30%,52,54,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,上网中断、不可用,2809,2681,115,13,93.95%,885,942,82.14%,23,28,89.29%,25,28,92.59%,25,27,0,94.31%,862,914,95.62%,874,914,98.03%,844,861,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,上网建网影响客户,178,178,0,0,33.33%,9,27,50.00%,3,6,50.00%,3,6,66.67%,4,6,0,28.57%,6,21,33.33%,7,21,61.90%,13,21,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,上网端网业不匹配,15,13,0,2,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,上网网络卡顿,309,139,168,2,94.17%,113,120,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,94.07%,111,118,92.37%,109,118,98.17%,107,109,
-202304,12,2023/4/12,邯郸,网络质量,固网网络体验,语音通信问题,187,186,0,1,83.33%,30,36,66.67%,2,3,66.67%,2,3,100.00%,2,2,0,84.85%,28,33,87.88%,29,33,96.77%,30,31,
-202304,12,2023/4/12,邯郸,网络质量,物联网,--,6,5,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,物联网,上网中断、不可用,6,5,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,--,404,370,6,28,91.22%,187,205,91.22%,187,205,91.00%,192,211,97.41%,188,193,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,上网中断、不可用,119,94,1,24,93.44%,57,61,93.44%,57,61,91.94%,57,62,98.28%,57,58,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,上网网络卡顿,111,107,3,1,89.29%,50,56,89.29%,50,56,88.33%,53,60,94.23%,49,52,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,漫游争议,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,短信使用问题,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质量,移网网络体验,语音通信问题,165,161,1,3,90.91%,80,88,90.91%,80,88,92.13%,82,89,98.80%,82,83,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,--,--,--,6489,5874,320,295,88.89%,2297,2579,88.01%,1607,1821,84.63%,1641,1934,94.39%,1599,1689,5,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢台,业务产品,--,--,3120,2821,84,215,87.72%,1293,1469,87.72%,1293,1469,84.39%,1319,1558,94.53%,1296,1366,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,--,79,74,3,2,97.50%,39,40,97.50%,39,40,92.68%,38,41,100.00%,38,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,不知情办理业务等糊涂消费,12,12,0,0,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,业务产品使用与规则争议,13,11,2,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,产品套餐资费争议,24,24,0,0,100.00%,10,10,100.00%,10,10,90.91%,10,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,入网/携入受阻碍、不便捷,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,增值业务与一次性费用不认可,12,11,0,1,87.50%,7,8,87.50%,7,8,87.50%,7,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,8,7,1,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,离网受阻碍,4,3,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,--,1649,1411,65,173,86.96%,640,731,86.96%,640,731,82.74%,647,777,93.39%,636,676,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,不知情办理业务等糊涂消费,242,190,10,42,77.59%,90,116,77.59%,90,116,74.79%,89,119,88.99%,97,109,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,业务产品使用与规则争议,452,422,15,15,86.17%,162,185,86.17%,162,185,82.91%,165,196,93.45%,157,165,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,产品套餐资费争议,445,368,19,58,92.06%,197,212,92.06%,197,212,85.53%,195,226,93.40%,184,195,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,入网/携入受阻碍、不便捷,29,26,2,1,91.67%,11,12,91.67%,11,12,78.57%,11,14,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,增值业务与一次性费用不认可,106,62,5,39,83.33%,35,42,83.33%,35,42,84.78%,39,46,95.00%,38,40,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,257,251,6,0,88.50%,100,113,88.50%,100,113,82.79%,101,122,97.20%,104,107,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,携出不顺利,19,5,0,14,75.00%,6,8,75.00%,6,8,60.00%,6,10,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,离网受阻碍,36,27,6,3,94.12%,16,17,94.12%,16,17,100.00%,17,17,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,63,60,2,1,88.46%,23,26,88.46%,23,26,88.89%,24,27,92.31%,24,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,--,1392,1336,16,40,87.97%,614,698,87.97%,614,698,85.68%,634,740,95.40%,622,652,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,不知情办理业务等糊涂消费,258,246,3,9,92.20%,130,141,92.20%,130,141,91.28%,136,149,97.78%,132,135,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,业务产品使用与规则争议,439,432,4,3,85.51%,183,214,85.51%,183,214,83.48%,192,230,96.39%,187,194,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,产品套餐资费争议,200,190,0,10,89.80%,88,98,89.80%,88,98,88.57%,93,105,94.68%,89,94,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,入网/携入受阻碍、不便捷,21,20,1,0,90.00%,9,10,90.00%,9,10,80.00%,8,10,77.78%,7,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,增值业务与一次性费用不认可,103,85,2,16,87.72%,50,57,87.72%,50,57,81.67%,49,60,96.30%,52,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,266,261,5,0,84.67%,116,137,84.67%,116,137,81.12%,116,143,92.91%,118,127,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,携出不顺利,12,12,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,离网受阻碍,17,17,0,0,100.00%,5,5,100.00%,5,5,100.00%,6,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,76,73,1,2,91.18%,31,34,91.18%,31,34,91.43%,32,35,93.75%,30,32,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,信息安全,--,--,145,140,1,4,86.27%,44,51,86.27%,44,51,84.21%,48,57,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,信息安全,网络与信息安全,--,145,140,1,4,86.27%,44,51,86.27%,44,51,84.21%,48,57,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,信息安全,网络与信息安全,安全规则引发用户不满,83,80,0,3,84.62%,22,26,84.62%,22,26,86.21%,25,29,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,信息安全,网络与信息安全,安全风险导致用户不满,62,60,1,1,88.00%,22,25,88.00%,22,25,82.14%,23,28,95.83%,23,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,--,--,11,7,4,0,28.57%,2,7,28.57%,2,7,42.86%,3,7,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,基础业务（双线、IDC等）,--,2,0,2,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,基础业务（双线、IDC等）,不知情办理业务等糊涂消费,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,物联网2C,--,9,7,2,0,20.00%,1,5,20.00%,1,5,20.00%,1,5,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,物联网2C,业务产品使用与规则争议,7,5,2,0,33.33%,1,3,33.33%,1,3,33.33%,1,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,政企业务,物联网2C,产品套餐资费争议,2,2,0,0,0.00%,0,2,0.00%,0,2,0.00%,0,2,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,数字化,--,--,1176,1028,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,数字化,数字化问题,--,1176,1028,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,数字化,数字化问题,携转相关信息化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,数字化,数字化问题,数字化能力不足,1175,1027,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,--,--,288,251,5,32,88.81%,119,134,88.81%,119,134,84.17%,117,139,90.48%,114,126,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,2I配送,--,17,14,1,2,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,2I配送,渠道服务不一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,2I配送,问题处理不及时、咨询不准确等,12,9,1,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,其他,--,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,其他,其他,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,手网短微等电子渠道,--,48,29,2,17,96.00%,24,25,96.00%,24,25,84.62%,22,26,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,手网短微等电子渠道,服务态度差,1,1,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,26,9,0,17,100.00%,11,11,100.00%,11,11,83.33%,10,12,80.00%,8,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,手网短微等电子渠道,渠道服务不一致,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,18,17,1,0,100.00%,11,11,100.00%,11,11,90.91%,10,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,政企基础业务服务,--,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,政企基础业务服务,问题处理不及时、咨询不准确等,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,智家工程师,--,58,56,0,2,84.85%,28,33,84.85%,28,33,83.33%,30,36,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,智家工程师,问题处理不及时、咨询不准确等,58,56,0,2,84.85%,28,33,84.85%,28,33,83.33%,30,36,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,热线,--,28,27,0,1,92.31%,12,13,92.31%,12,13,85.71%,12,14,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,热线,业务办理有差错，推诿办理,14,14,0,0,100.00%,5,5,100.00%,5,5,83.33%,5,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,热线,服务态度差,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,热线,渠道服务不一致,8,8,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,热线,问题处理不及时、咨询不准确等,5,5,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,营业厅,--,135,125,1,9,87.93%,51,58,87.93%,51,58,82.76%,48,58,90.74%,49,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,营业厅,业务办理有差错，推诿办理,91,81,1,9,93.02%,40,43,93.02%,40,43,88.37%,38,43,95.00%,38,40,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,营业厅,服务态度差,38,38,0,0,66.67%,8,12,66.67%,8,12,58.33%,7,12,72.73%,8,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,渠道服务,营业厅,渠道服务不一致,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,--,--,2924,2654,226,44,91.39%,839,918,93.13%,149,160,89.02%,154,173,95.97%,143,149,0,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,--,2665,2429,220,16,90.76%,727,801,86.05%,37,43,90.70%,39,43,90.00%,36,40,0,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,TV中断、不可用,144,128,16,0,97.56%,40,41,,0,0,,0,0,,0,0,0,97.56%,40,41,90.24%,37,41,100.00%,40,40,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,上网中断、不可用,1969,1860,100,9,93.11%,581,624,95.65%,22,23,100.00%,23,23,100.00%,20,20,0,93.01%,559,601,92.85%,558,601,96.96%,542,559,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,上网建网影响客户,135,132,0,3,50.00%,11,22,88.89%,8,9,88.89%,8,9,88.89%,8,9,0,23.08%,3,13,15.38%,2,13,33.33%,4,12,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,上网端网业不匹配,8,7,0,1,25.00%,1,4,25.00%,1,4,25.00%,1,4,50.00%,2,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,上网网络卡顿,235,130,103,2,83.13%,69,83,80.00%,4,5,100.00%,5,5,80.00%,4,5,0,83.33%,65,78,85.90%,67,78,100.00%,75,75,
-202304,12,2023/4/12,邢台,网络质量,固网网络体验,语音通信问题,174,172,1,1,92.59%,25,27,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,92.00%,23,25,92.00%,23,25,96.00%,24,25,
-202304,12,2023/4/12,邢台,网络质量,移网网络体验,--,259,225,6,28,95.73%,112,117,95.73%,112,117,88.46%,115,130,98.17%,107,109,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,移网网络体验,上网中断、不可用,79,57,1,21,92.31%,36,39,92.31%,36,39,78.57%,33,42,97.14%,34,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,移网网络体验,上网网络卡顿,76,71,3,2,100.00%,28,28,100.00%,28,28,100.00%,37,37,100.00%,25,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,移网网络体验,短信使用问题,7,4,2,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢台,网络质量,移网网络体验,语音通信问题,97,93,0,4,96.00%,48,50,96.00%,48,50,88.24%,45,51,97.96%,48,49,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,--,--,--,9506,8687,398,421,89.34%,2867,3201,86.68%,1802,2071,83.94%,1876,2227,93.49%,1824,1943,8,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,保定,业务产品,--,--,4393,3961,118,314,86.47%,1464,1686,86.47%,1464,1686,83.77%,1523,1811,93.63%,1485,1579,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,--,101,101,0,0,91.43%,32,35,91.43%,32,35,94.87%,37,39,96.97%,32,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,不知情办理业务等糊涂消费,21,21,0,0,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,业务产品使用与规则争议,18,18,0,0,66.67%,2,3,66.67%,2,3,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,产品套餐资费争议,25,25,0,0,77.78%,7,9,77.78%,7,9,91.67%,11,12,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,入网/携入受阻碍、不便捷,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,增值业务与一次性费用不认可,14,14,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,7,7,0,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,离网受阻碍,4,4,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,--,2561,2189,104,268,87.11%,818,932,87.11%,818,932,83.97%,854,1010,92.82%,814,870,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,不知情办理业务等糊涂消费,334,250,11,73,86.73%,98,113,86.73%,98,113,82.26%,102,124,89.42%,93,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,业务产品使用与规则争议,760,695,36,29,83.59%,219,262,83.59%,219,262,80.22%,223,278,93.70%,223,238,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,产品套餐资费争议,691,571,22,98,89.36%,252,275,89.36%,252,275,84.14%,260,302,93.75%,255,265,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,入网/携入受阻碍、不便捷,49,44,3,2,92.31%,12,13,92.31%,12,13,92.31%,12,13,83.33%,10,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,增值业务与一次性费用不认可,158,99,10,49,93.22%,55,59,93.22%,55,59,93.55%,58,62,100.00%,54,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,425,407,14,4,88.17%,149,169,88.17%,149,169,87.03%,161,185,93.67%,148,158,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,携出不顺利,11,2,0,9,75.00%,3,4,75.00%,3,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,离网受阻碍,58,52,4,2,80.00%,12,15,80.00%,12,15,82.35%,14,17,80.00%,12,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,75,69,4,2,81.82%,18,22,81.82%,18,22,84.00%,21,25,80.00%,16,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,--,1731,1671,14,46,85.40%,614,719,85.40%,614,719,82.94%,632,762,94.53%,639,676,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,不知情办理业务等糊涂消费,315,295,2,18,85.27%,110,129,85.27%,110,129,84.78%,117,138,93.33%,112,120,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,业务产品使用与规则争议,637,626,7,4,84.79%,184,217,84.79%,184,217,79.82%,182,228,94.63%,194,205,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,产品套餐资费争议,207,196,1,10,82.29%,79,96,82.29%,79,96,77.78%,77,99,91.76%,78,85,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,入网/携入受阻碍、不便捷,25,25,0,0,71.43%,10,14,71.43%,10,14,71.43%,10,14,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,增值业务与一次性费用不认可,101,88,2,11,90.00%,45,50,90.00%,45,50,90.74%,49,54,100.00%,50,50,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,354,351,2,1,88.30%,166,188,88.30%,166,188,86.07%,173,201,94.44%,170,180,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,携出不顺利,7,6,0,1,100.00%,1,1,100.00%,1,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,离网受阻碍,17,16,0,1,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,68,68,0,0,77.27%,17,22,77.27%,17,22,87.50%,21,24,95.24%,20,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,信息安全,--,--,251,243,1,7,83.64%,46,55,83.64%,46,55,74.14%,43,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,信息安全,网络与信息安全,--,251,243,1,7,83.64%,46,55,83.64%,46,55,74.14%,43,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,信息安全,网络与信息安全,安全规则引发用户不满,186,178,1,7,86.67%,39,45,86.67%,39,45,78.72%,37,47,92.86%,39,42,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,信息安全,网络与信息安全,安全风险导致用户不满,65,65,0,0,70.00%,7,10,70.00%,7,10,54.55%,6,11,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,数字化,--,--,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,数字化,数字化问题,--,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,数字化,数字化问题,数字化能力不足,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,--,--,340,263,26,51,80.53%,91,113,80.53%,91,113,79.66%,94,118,86.54%,90,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,2I配送,--,30,21,2,7,72.73%,8,11,72.73%,8,11,54.55%,6,11,60.00%,6,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,2I配送,渠道服务不一致,16,14,2,0,66.67%,4,6,66.67%,4,6,50.00%,3,6,50.00%,3,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,2I配送,问题处理不及时、咨询不准确等,14,7,0,7,80.00%,4,5,80.00%,4,5,60.00%,3,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,公众客户经理,--,2,1,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,公众客户经理,业务办理有差错，推诿办理,2,1,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,其他,--,2,1,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,其他,其他,2,1,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,--,96,53,16,27,82.61%,19,23,82.61%,19,23,73.08%,19,26,88.89%,16,18,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,服务态度差,5,4,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,37,7,4,26,90.00%,9,10,90.00%,9,10,75.00%,9,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,渠道服务不一致,8,8,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,44,32,12,0,75.00%,9,12,75.00%,9,12,69.23%,9,13,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,智家工程师,--,52,50,1,1,88.89%,24,27,88.89%,24,27,92.59%,25,27,88.89%,24,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,智家工程师,服务态度差,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,智家工程师,问题处理不及时、咨询不准确等,48,46,1,1,88.46%,23,26,88.46%,23,26,92.31%,24,26,88.46%,23,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,热线,--,40,34,2,4,69.23%,9,13,69.23%,9,13,78.57%,11,14,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,热线,业务办理有差错，推诿办理,20,16,1,3,66.67%,6,9,66.67%,6,9,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,热线,服务态度差,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,热线,渠道服务不一致,12,12,0,0,66.67%,2,3,66.67%,2,3,50.00%,2,4,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,热线,问题处理不及时、咨询不准确等,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,营业厅,--,118,103,5,10,81.58%,31,38,81.58%,31,38,84.62%,33,39,89.47%,34,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,营业厅,业务办理有差错，推诿办理,78,65,4,9,80.00%,24,30,80.00%,24,30,80.65%,25,31,86.67%,26,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,营业厅,服务态度差,34,33,0,1,83.33%,5,6,83.33%,5,6,100.00%,6,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,渠道服务,营业厅,渠道服务不一致,6,5,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,--,--,4521,4219,253,49,93.92%,1266,1347,92.20%,201,217,89.63%,216,240,96.19%,202,209,1,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,保定,网络质量,双线网络,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,双线网络,双线及非双线修障质量问题,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,--,4039,3785,235,19,94.15%,1110,1179,91.84%,45,49,94.34%,50,53,95.74%,45,47,0,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,TV中断、不可用,182,157,24,1,98.21%,55,56,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,98.18%,54,55,100.00%,55,55,100.00%,49,49,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,上网中断、不可用,3019,2918,92,9,95.08%,909,956,93.75%,30,32,97.06%,33,34,96.67%,29,30,0,95.13%,879,924,95.89%,886,924,98.73%,856,867,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,上网建网影响客户,235,229,1,5,65.38%,17,26,75.00%,6,8,87.50%,7,8,87.50%,7,8,0,61.11%,11,18,50.00%,9,18,100.00%,15,15,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,上网端网业不匹配,18,17,0,1,100.00%,4,4,100.00%,4,4,83.33%,5,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,上网网络卡顿,277,159,116,2,90.70%,78,86,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,90.48%,76,84,94.05%,79,84,97.47%,77,79,
-202304,12,2023/4/12,保定,网络质量,固网网络体验,语音通信问题,308,305,2,1,92.16%,47,51,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,91.84%,45,49,95.92%,47,49,100.00%,47,47,
-202304,12,2023/4/12,保定,网络质量,物联网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,物联网,上网网络卡顿,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,--,480,433,17,30,92.31%,156,168,92.31%,156,168,88.30%,166,187,96.32%,157,162,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,上网中断、不可用,108,81,2,25,89.74%,35,39,89.74%,35,39,92.50%,37,40,91.89%,34,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,上网网络卡顿,170,165,4,1,96.72%,59,61,96.72%,59,61,94.20%,65,69,100.00%,60,60,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,短信使用问题,13,7,5,1,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,保定,网络质量,移网网络体验,语音通信问题,188,179,6,3,89.55%,60,66,89.55%,60,66,80.26%,61,75,95.31%,61,63,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,--,--,--,4043,3637,220,186,90.94%,1194,1313,88.90%,673,757,85.45%,693,811,94.43%,661,700,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家口,业务产品,--,--,1524,1351,41,132,90.03%,569,632,90.03%,569,632,86.03%,579,673,94.99%,550,579,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,--,43,43,0,0,95.45%,21,22,95.45%,21,22,86.36%,19,22,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,不知情办理业务等糊涂消费,11,11,0,0,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,业务产品使用与规则争议,8,8,0,0,100.00%,3,3,100.00%,3,3,66.67%,2,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,产品套餐资费争议,8,8,0,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,入网/携入受阻碍、不便捷,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,增值业务与一次性费用不认可,6,6,0,0,75.00%,3,4,75.00%,3,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,5,5,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,离网受阻碍,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,--,949,802,36,111,90.89%,359,395,90.89%,359,395,87.17%,367,421,94.48%,342,362,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,不知情办理业务等糊涂消费,120,90,3,27,87.76%,43,49,87.76%,43,49,85.96%,49,57,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,业务产品使用与规则争议,306,281,13,12,86.54%,90,104,86.54%,90,104,86.73%,98,113,90.82%,89,98,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,产品套餐资费争议,256,210,14,32,92.24%,107,116,92.24%,107,116,85.71%,102,119,94.29%,99,105,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,入网/携入受阻碍、不便捷,12,10,1,1,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,增值业务与一次性费用不认可,63,30,0,33,96.88%,31,32,96.88%,31,32,87.50%,28,32,100.00%,29,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,144,138,4,2,92.11%,70,76,92.11%,70,76,88.89%,72,81,95.65%,66,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,携出不顺利,3,2,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,离网受阻碍,28,25,0,3,100.00%,10,10,100.00%,10,10,90.00%,9,10,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,17,16,1,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,--,532,506,5,21,87.91%,189,215,87.91%,189,215,83.91%,193,230,95.43%,188,197,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,不知情办理业务等糊涂消费,112,106,1,5,93.33%,42,45,93.33%,42,45,83.67%,41,49,97.67%,42,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,业务产品使用与规则争议,173,172,0,1,84.85%,56,66,84.85%,56,66,84.72%,61,72,91.67%,55,60,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,产品套餐资费争议,67,59,1,7,90.91%,20,22,90.91%,20,22,81.82%,18,22,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,入网/携入受阻碍、不便捷,7,7,0,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,增值业务与一次性费用不认可,35,28,0,7,93.33%,14,15,93.33%,14,15,93.33%,14,15,100.00%,14,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,102,99,3,0,84.62%,44,52,84.62%,44,52,80.36%,45,56,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,携出不顺利,5,4,0,1,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,离网受阻碍,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,24,24,0,0,90.00%,9,10,90.00%,9,10,100.00%,11,11,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,信息安全,--,--,95,89,4,2,69.23%,9,13,69.23%,9,13,73.33%,11,15,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,信息安全,网络与信息安全,--,95,89,4,2,69.23%,9,13,69.23%,9,13,73.33%,11,15,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,信息安全,网络与信息安全,安全规则引发用户不满,74,71,1,2,33.33%,2,6,33.33%,2,6,50.00%,4,8,66.67%,4,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,信息安全,网络与信息安全,安全风险导致用户不满,21,18,3,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,政企业务,--,--,2,0,2,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,政企业务,基础业务（双线、IDC等）,--,2,0,2,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,政企业务,基础业务（双线、IDC等）,离网受阻碍,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,数字化,--,--,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,数字化,数字化问题,--,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,数字化,数字化问题,数字化能力不足,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,--,--,131,95,6,30,82.50%,33,40,82.50%,33,40,86.36%,38,44,94.74%,36,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,2I配送,--,10,7,0,3,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,2I配送,渠道服务不一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,2I配送,问题处理不及时、咨询不准确等,5,2,0,3,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,其他,--,1,0,1,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,其他,其他,1,0,1,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,手网短微等电子渠道,--,30,10,3,17,71.43%,10,14,71.43%,10,14,80.00%,12,15,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,20,1,2,17,75.00%,9,12,75.00%,9,12,75.00%,9,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,9,8,1,0,50.00%,1,2,50.00%,1,2,100.00%,3,3,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,智家工程师,--,32,31,0,1,87.50%,7,8,87.50%,7,8,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,智家工程师,服务态度差,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,智家工程师,问题处理不及时、咨询不准确等,30,29,0,1,87.50%,7,8,87.50%,7,8,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,热线,--,7,4,1,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,热线,业务办理有差错，推诿办理,3,1,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,热线,渠道服务不一致,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,热线,问题处理不及时、咨询不准确等,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,营业厅,--,51,43,1,7,84.62%,11,13,84.62%,11,13,85.71%,12,14,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,营业厅,业务办理有差错，推诿办理,44,36,1,7,83.33%,10,12,83.33%,10,12,83.33%,10,12,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,营业厅,服务态度差,5,5,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,渠道服务,营业厅,渠道服务不一致,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,--,--,2290,2101,167,22,92.81%,581,626,85.71%,60,70,81.82%,63,77,91.18%,62,68,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,--,2097,1927,161,9,93.31%,530,568,75.00%,9,12,66.67%,10,15,72.73%,8,11,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,TV中断、不可用,103,91,11,1,93.10%,27,29,,0,0,,0,0,,0,0,0,93.10%,27,29,96.55%,28,29,96.55%,28,29,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,上网中断、不可用,1606,1534,65,7,93.40%,439,470,77.78%,7,9,80.00%,8,10,75.00%,6,8,0,93.71%,432,461,93.71%,432,461,96.75%,417,431,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,上网建网影响客户,59,58,0,1,50.00%,1,2,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,100.00%,1,1,0.00%,0,1,,0,0,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,上网端网业不匹配,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,上网网络卡顿,140,55,85,0,90.91%,40,44,,0,0,,0,0,,0,0,0,90.91%,40,44,90.91%,40,44,100.00%,43,43,
-202304,12,2023/4/12,张家口,网络质量,固网网络体验,语音通信问题,183,183,0,0,100.00%,21,21,,0,0,0.00%,0,2,,0,0,0,100.00%,21,21,100.00%,21,21,100.00%,19,19,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,--,193,174,6,13,87.93%,51,58,87.93%,51,58,85.48%,53,62,94.74%,54,57,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,上网中断、不可用,59,47,0,12,100.00%,18,18,100.00%,18,18,100.00%,18,18,100.00%,18,18,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,上网网络卡顿,47,42,4,1,81.25%,13,16,81.25%,13,16,82.35%,14,17,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,短信使用问题,4,4,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家口,网络质量,移网网络体验,语音通信问题,82,80,2,0,80.95%,17,21,80.95%,17,21,79.17%,19,24,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,--,--,--,3723,3498,116,109,89.41%,1241,1385,86.81%,829,952,85.96%,882,1023,93.41%,822,877,3,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,业务产品,--,--,1634,1526,33,75,85.98%,644,746,85.98%,644,746,85.71%,696,809,93.05%,643,688,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,--,28,27,1,0,69.23%,9,13,69.23%,9,13,93.75%,15,16,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,不知情办理业务等糊涂消费,4,4,0,0,50.00%,1,2,50.00%,1,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,业务产品使用与规则争议,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,产品套餐资费争议,11,10,1,0,100.00%,5,5,100.00%,5,5,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,增值业务与一次性费用不认可,2,2,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,3,3,0,0,66.67%,2,3,66.67%,2,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,离网受阻碍,3,3,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,--,937,840,27,70,86.49%,365,419,86.49%,365,419,87.36%,394,448,92.76%,359,384,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,不知情办理业务等糊涂消费,120,98,3,19,84.91%,45,53,84.91%,45,53,90.91%,50,55,93.33%,42,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,业务产品使用与规则争议,284,269,8,7,81.30%,100,121,81.30%,100,121,83.46%,111,131,91.30%,105,113,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,产品套餐资费争议,312,284,7,21,88.89%,128,143,88.89%,128,143,86.62%,136,156,93.28%,125,133,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,入网/携入受阻碍、不便捷,15,11,3,1,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,增值业务与一次性费用不认可,45,31,0,14,92.31%,24,26,92.31%,24,26,88.89%,24,27,96.00%,24,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,103,98,3,2,88.24%,45,51,88.24%,45,51,90.38%,47,52,93.33%,42,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,携出不顺利,10,4,0,6,0.00%,0,1,0.00%,0,1,100.00%,2,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,离网受阻碍,16,14,2,0,100.00%,7,7,100.00%,7,7,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,32,31,1,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,--,669,659,5,5,85.99%,270,314,85.99%,270,314,83.19%,287,345,93.81%,273,291,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,不知情办理业务等糊涂消费,114,110,2,2,90.91%,50,55,90.91%,50,55,88.14%,52,59,93.48%,43,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,业务产品使用与规则争议,218,217,0,1,81.18%,69,85,81.18%,69,85,77.78%,77,99,92.41%,73,79,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,产品套餐资费争议,112,110,1,1,83.02%,44,53,83.02%,44,53,86.44%,51,59,94.12%,48,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,入网/携入受阻碍、不便捷,14,14,0,0,75.00%,6,8,75.00%,6,8,66.67%,6,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,增值业务与一次性费用不认可,52,50,1,1,89.29%,25,28,89.29%,25,28,86.21%,25,29,96.30%,26,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,103,103,0,0,87.27%,48,55,87.27%,48,55,81.03%,47,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,携出不顺利,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,离网受阻碍,11,10,1,0,100.00%,6,6,100.00%,6,6,83.33%,5,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,42,42,0,0,91.67%,22,24,91.67%,22,24,92.31%,24,26,100.00%,23,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信息安全,--,--,117,108,3,6,82.50%,33,40,82.50%,33,40,80.49%,33,41,89.74%,35,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信息安全,网络与信息安全,--,117,108,3,6,82.50%,33,40,82.50%,33,40,80.49%,33,41,89.74%,35,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信息安全,网络与信息安全,安全规则引发用户不满,68,62,1,5,95.83%,23,24,95.83%,23,24,92.00%,23,25,95.65%,22,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信息安全,网络与信息安全,安全风险导致用户不满,49,46,2,1,62.50%,10,16,62.50%,10,16,62.50%,10,16,81.25%,13,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政企业务,--,--,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政企业务,基础业务（双线、IDC等）,--,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,--,--,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,数字化问题,--,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,数字化问题,数字化能力不足,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,--,--,118,104,2,12,88.89%,48,54,88.89%,48,54,89.09%,49,55,98.00%,49,50,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,2I配送,--,13,10,0,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,2I配送,渠道服务不一致,6,5,0,1,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,2I配送,问题处理不及时、咨询不准确等,7,5,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,手网短微等电子渠道,--,25,20,2,3,92.86%,13,14,92.86%,13,14,86.67%,13,15,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,手网短微等电子渠道,服务态度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,9,6,0,3,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,15,13,2,0,100.00%,8,8,100.00%,8,8,88.89%,8,9,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,智家工程师,--,15,15,0,0,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,智家工程师,问题处理不及时、咨询不准确等,15,15,0,0,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,热线,--,17,17,0,0,100.00%,4,4,100.00%,4,4,100.00%,3,3,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,热线,业务办理有差错，推诿办理,11,11,0,0,100.00%,4,4,100.00%,4,4,100.00%,3,3,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,热线,渠道服务不一致,6,6,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,营业厅,--,48,42,0,6,85.19%,23,27,85.19%,23,27,89.29%,25,28,96.00%,24,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,营业厅,业务办理有差错，推诿办理,39,33,0,6,83.33%,20,24,83.33%,20,24,88.00%,22,25,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,营业厅,服务态度差,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠道服务,营业厅,渠道服务不一致,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,--,--,1852,1759,77,16,94.85%,516,544,93.69%,104,111,88.89%,104,117,95.96%,95,99,0,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,--,1610,1528,75,7,95.09%,426,448,93.33%,14,15,87.50%,14,16,86.67%,13,15,0,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,TV中断、不可用,141,126,15,0,97.62%,41,42,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,97.56%,40,41,97.56%,40,41,100.00%,38,38,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,上网中断、不可用,1167,1135,27,5,94.56%,330,349,87.50%,7,8,87.50%,7,8,75.00%,6,8,0,94.72%,323,341,94.43%,322,341,98.09%,308,314,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,上网建网影响客户,61,59,0,2,85.71%,6,7,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,80.00%,4,5,80.00%,4,5,80.00%,4,5,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,上网端网业不匹配,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,上网网络卡顿,96,64,32,0,95.45%,21,22,,0,0,,0,0,,0,0,0,95.45%,21,22,100.00%,22,22,100.00%,21,21,
-202304,12,2023/4/12,承德,网络质量,固网网络体验,语音通信问题,139,138,1,0,100.00%,25,25,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,100.00%,24,24,95.83%,23,24,100.00%,22,22,
-202304,12,2023/4/12,承德,网络质量,物联网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,物联网,上网中断、不可用,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,移网网络体验,--,241,230,2,9,93.75%,90,96,93.75%,90,96,89.11%,90,101,97.62%,82,84,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,移网网络体验,上网中断、不可用,69,61,1,7,94.29%,33,35,94.29%,33,35,91.89%,34,37,96.77%,30,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,移网网络体验,上网网络卡顿,67,66,0,1,100.00%,19,19,100.00%,19,19,90.00%,18,20,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,移网网络体验,短信使用问题,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质量,移网网络体验,语音通信问题,104,102,1,1,90.24%,37,41,90.24%,37,41,86.05%,37,43,97.22%,35,36,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,--,--,--,6536,6032,287,217,90.59%,1954,2150,88.28%,1266,1427,83.19%,1282,1534,94.42%,1251,1318,7,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊坊,业务产品,--,--,2616,2409,59,148,86.91%,916,1047,86.91%,916,1047,82.72%,938,1127,93.76%,916,970,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,--,102,99,2,1,87.50%,35,40,87.50%,35,40,93.33%,42,45,89.19%,33,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,不知情办理业务等糊涂消费,14,13,1,0,100.00%,6,6,100.00%,6,6,100.00%,7,7,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,业务产品使用与规则争议,23,23,0,0,100.00%,7,7,100.00%,7,7,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,产品套餐资费争议,31,31,0,0,81.82%,9,11,81.82%,9,11,91.67%,11,12,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,入网/携入受阻碍、不便捷,5,5,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,增值业务与一次性费用不认可,11,10,0,1,66.67%,4,6,66.67%,4,6,85.71%,6,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,离网受阻碍,7,7,0,0,100.00%,3,3,100.00%,3,3,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,5,4,1,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,--,1434,1255,47,132,87.68%,498,561,87.68%,498,561,82.68%,506,605,92.25%,488,522,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,不知情办理业务等糊涂消费,232,175,6,51,84.76%,89,105,84.76%,89,105,77.19%,88,114,93.88%,92,98,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,业务产品使用与规则争议,479,453,17,9,87.35%,145,160,87.35%,145,160,85.33%,157,178,90.85%,139,147,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,产品套餐资费争议,328,280,5,43,89.36%,126,140,89.36%,126,140,85.14%,126,147,91.04%,122,133,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,入网/携入受阻碍、不便捷,32,30,1,1,92.86%,13,14,92.86%,13,14,85.71%,12,14,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,增值业务与一次性费用不认可,94,65,6,23,97.14%,34,35,97.14%,34,35,91.67%,33,36,91.43%,32,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,173,163,10,0,84.29%,59,70,84.29%,59,70,76.32%,58,76,95.24%,60,63,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,携出不顺利,8,4,0,4,50.00%,1,2,50.00%,1,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,离网受阻碍,35,34,1,0,100.00%,15,15,100.00%,15,15,88.24%,15,17,85.71%,12,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,53,51,1,1,80.00%,16,20,80.00%,16,20,76.19%,16,21,100.00%,17,17,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,--,1080,1055,10,15,85.87%,383,446,85.87%,383,446,81.76%,390,477,96.11%,395,411,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,不知情办理业务等糊涂消费,193,183,4,6,83.95%,68,81,83.95%,68,81,79.07%,68,86,93.42%,71,76,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,业务产品使用与规则争议,368,366,2,0,91.27%,115,126,91.27%,115,126,82.73%,115,139,95.58%,108,113,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,产品套餐资费争议,126,123,1,2,80.77%,42,52,80.77%,42,52,80.00%,44,55,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,入网/携入受阻碍、不便捷,23,23,0,0,85.71%,6,7,85.71%,6,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,增值业务与一次性费用不认可,65,60,1,4,88.57%,31,35,88.57%,31,35,80.00%,28,35,100.00%,33,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,187,185,0,2,80.43%,74,92,80.43%,74,92,80.61%,79,98,97.73%,86,88,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,携出不顺利,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,离网受阻碍,38,35,2,1,78.57%,11,14,78.57%,11,14,60.00%,9,15,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,79,79,0,0,94.74%,36,38,94.74%,36,38,97.56%,40,41,97.30%,36,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,信息安全,--,--,199,193,2,4,89.36%,42,47,89.36%,42,47,81.13%,43,53,93.18%,41,44,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,信息安全,网络与信息安全,--,199,193,2,4,89.36%,42,47,89.36%,42,47,81.13%,43,53,93.18%,41,44,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,信息安全,网络与信息安全,安全规则引发用户不满,133,127,2,4,93.94%,31,33,93.94%,31,33,86.11%,31,36,93.33%,28,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,信息安全,网络与信息安全,安全风险导致用户不满,66,66,0,0,78.57%,11,14,78.57%,11,14,70.59%,12,17,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,政企业务,--,--,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,政企业务,基础业务（双线、IDC等）,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,政企业务,物联网2C,--,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,政企业务,物联网2C,业务产品使用与规则争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,数字化,--,--,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,数字化,数字化问题,--,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,数字化,数字化问题,数字化能力不足,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,--,--,233,203,6,24,89.66%,78,87,89.66%,78,87,84.04%,79,94,92.31%,72,78,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,2I配送,--,13,11,0,2,100.00%,3,3,100.00%,3,3,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,2I配送,渠道服务不一致,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,2I配送,问题处理不及时、咨询不准确等,7,5,0,2,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,公众客户经理,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,公众客户经理,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,其他,--,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,其他,其他,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,--,65,47,4,14,92.00%,23,25,92.00%,23,25,85.19%,23,27,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,服务态度差,3,3,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,24,10,0,14,100.00%,13,13,100.00%,13,13,84.62%,11,13,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,渠道服务不一致,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,35,31,4,0,81.82%,9,11,81.82%,9,11,83.33%,10,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,智家工程师,--,62,60,0,2,92.31%,24,26,92.31%,24,26,82.14%,23,28,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,智家工程师,服务态度差,4,4,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,智家工程师,问题处理不及时、咨询不准确等,58,56,0,2,92.31%,24,26,92.31%,24,26,81.48%,22,27,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,热线,--,19,16,1,2,72.73%,8,11,72.73%,8,11,81.82%,9,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,热线,业务办理有差错，推诿办理,9,7,1,1,80.00%,4,5,80.00%,4,5,100.00%,5,5,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,热线,服务态度差,2,1,0,1,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,热线,渠道服务不一致,5,5,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,热线,问题处理不及时、咨询不准确等,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,营业厅,--,70,67,1,2,90.00%,18,20,90.00%,18,20,81.82%,18,22,94.74%,18,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,营业厅,业务办理有差错，推诿办理,45,43,1,1,86.67%,13,15,86.67%,13,15,75.00%,12,16,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,营业厅,服务态度差,22,21,0,1,100.00%,4,4,100.00%,4,4,100.00%,5,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,渠道服务,营业厅,渠道服务不一致,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,--,--,3485,3225,219,41,94.73%,916,967,93.44%,228,244,85.27%,220,258,98.22%,221,225,0,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,--,3085,2860,206,19,94.67%,746,788,89.23%,58,65,86.36%,57,66,96.43%,54,56,0,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,TV中断、不可用,145,130,15,0,97.44%,38,39,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,97.37%,37,38,97.37%,37,38,100.00%,37,37,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,上网中断、不可用,2353,2269,77,7,95.40%,601,630,93.62%,44,47,95.74%,45,47,94.74%,36,38,0,95.54%,557,583,94.68%,552,583,98.55%,543,551,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,上网建网影响客户,111,103,1,7,77.78%,7,9,75.00%,3,4,20.00%,1,5,100.00%,4,4,0,80.00%,4,5,80.00%,4,5,75.00%,3,4,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,上网端网业不匹配,19,16,0,3,70.00%,7,10,70.00%,7,10,70.00%,7,10,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,上网网络卡顿,263,152,110,1,91.67%,66,72,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,91.43%,64,70,91.43%,64,70,96.77%,60,62,
-202304,12,2023/4/12,廊坊,网络质量,固网网络体验,语音通信问题,194,190,3,1,96.43%,27,28,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,96.30%,26,27,92.59%,25,27,96.00%,24,25,
-202304,12,2023/4/12,廊坊,网络质量,移网网络体验,--,400,365,13,22,94.97%,170,179,94.97%,170,179,84.90%,163,192,98.82%,167,169,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,移网网络体验,上网中断、不可用,105,87,2,16,100.00%,37,37,100.00%,37,37,81.82%,36,44,97.22%,35,36,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,移网网络体验,上网网络卡顿,133,125,6,2,89.86%,62,69,89.86%,62,69,90.14%,64,71,100.00%,62,62,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,移网网络体验,短信使用问题,7,1,3,3,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊坊,网络质量,移网网络体验,语音通信问题,155,152,2,1,97.18%,69,71,97.18%,69,71,81.08%,60,74,98.55%,68,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,--,--,--,8145,7585,280,280,86.38%,2620,3022,84.32%,1850,2183,82.02%,1948,2364,92.53%,1896,2038,11,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,业务产品,--,--,3711,3426,71,214,83.67%,1409,1673,83.67%,1409,1673,81.43%,1482,1809,92.46%,1448,1555,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,--,95,93,0,2,82.22%,37,45,82.22%,37,45,81.63%,40,49,89.19%,33,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,不知情办理业务等糊涂消费,25,25,0,0,90.91%,10,11,90.91%,10,11,83.33%,10,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,业务产品使用与规则争议,13,13,0,0,40.00%,2,5,40.00%,2,5,50.00%,3,6,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,产品套餐资费争议,23,22,0,1,85.71%,12,14,85.71%,12,14,92.86%,13,14,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,入网/携入受阻碍、不便捷,4,3,0,1,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,增值业务与一次性费用不认可,11,11,0,0,100.00%,4,4,100.00%,4,4,100.00%,5,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,10,10,0,0,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,离网受阻碍,6,6,0,0,50.00%,2,4,50.00%,2,4,50.00%,2,4,33.33%,1,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,--,2079,1832,62,185,84.68%,796,929,84.68%,796,929,82.59%,835,1000,92.26%,810,867,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,不知情办理业务等糊涂消费,312,243,5,64,79.87%,127,159,79.87%,127,159,85.47%,147,172,93.46%,143,153,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,业务产品使用与规则争议,623,594,20,9,82.54%,208,247,82.54%,208,247,80.29%,220,269,88.74%,205,226,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,产品套餐资费争议,471,392,16,63,86.60%,181,203,86.60%,181,203,82.43%,183,216,91.00%,182,194,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,入网/携入受阻碍、不便捷,25,24,1,0,100.00%,4,4,100.00%,4,4,60.00%,3,5,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,增值业务与一次性费用不认可,143,99,6,38,86.67%,65,75,86.67%,65,75,86.08%,68,79,94.20%,65,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,395,386,8,1,85.71%,168,196,85.71%,168,196,81.90%,172,210,96.11%,173,180,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,携出不顺利,9,3,0,6,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,离网受阻碍,50,47,3,0,100.00%,20,20,100.00%,20,20,90.48%,19,21,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,51,44,3,4,91.30%,21,23,91.30%,21,23,80.77%,21,26,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,--,1537,1501,9,27,82.40%,576,699,82.40%,576,699,79.87%,607,760,92.93%,605,651,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,不知情办理业务等糊涂消费,283,275,0,8,82.31%,107,130,82.31%,107,130,81.82%,117,143,93.39%,113,121,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,业务产品使用与规则争议,527,524,1,2,77.13%,172,223,77.13%,172,223,74.49%,181,243,92.68%,190,205,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,产品套餐资费争议,177,172,2,3,80.82%,59,73,80.82%,59,73,82.56%,71,86,88.06%,59,67,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,入网/携入受阻碍、不便捷,28,28,0,0,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,增值业务与一次性费用不认可,109,95,3,11,88.68%,47,53,88.68%,47,53,81.03%,47,58,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,320,316,3,1,88.62%,148,167,88.62%,148,167,82.95%,146,176,94.38%,151,160,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,携出不顺利,9,8,0,1,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,离网受阻碍,19,18,0,1,85.71%,6,7,85.71%,6,7,71.43%,5,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,65,65,0,0,75.76%,25,33,75.76%,25,33,82.35%,28,34,87.10%,27,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信息安全,--,--,186,184,0,2,86.75%,72,83,86.75%,72,83,84.27%,75,89,92.50%,74,80,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信息安全,网络与信息安全,--,186,184,0,2,86.75%,72,83,86.75%,72,83,84.27%,75,89,92.50%,74,80,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信息安全,网络与信息安全,安全规则引发用户不满,117,115,0,2,86.00%,43,50,86.00%,43,50,83.33%,45,54,91.49%,43,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信息安全,网络与信息安全,安全风险导致用户不满,69,69,0,0,87.88%,29,33,87.88%,29,33,85.71%,30,35,93.94%,31,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政企业务,--,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政企业务,基础业务（双线、IDC等）,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政企业务,基础业务（双线、IDC等）,业务产品使用与规则争议,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,--,--,1225,1102,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,--,1225,1102,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,携转相关信息化故障,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,数字化能力不足,1223,1100,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,--,--,278,238,8,32,81.31%,87,107,81.31%,87,107,83.05%,98,118,86.87%,86,99,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,2I配送,--,9,4,2,3,66.67%,2,3,66.67%,2,3,100.00%,4,4,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,2I配送,渠道服务不一致,4,2,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,2I配送,问题处理不及时、咨询不准确等,5,2,1,2,50.00%,1,2,50.00%,1,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,公众客户经理,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,公众客户经理,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,其他,--,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,其他,其他,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,手网短微等电子渠道,--,48,31,5,12,80.00%,16,20,80.00%,16,20,71.43%,15,21,87.50%,14,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,20,9,1,10,100.00%,9,9,100.00%,9,9,80.00%,8,10,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,28,22,4,2,63.64%,7,11,63.64%,7,11,63.64%,7,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,智家工程师,--,67,67,0,0,84.62%,22,26,84.62%,22,26,89.66%,26,29,84.62%,22,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,智家工程师,服务态度差,4,4,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,智家工程师,问题处理不及时、咨询不准确等,63,63,0,0,82.61%,19,23,82.61%,19,23,88.46%,23,26,82.61%,19,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,热线,--,24,20,0,4,81.82%,9,11,81.82%,9,11,75.00%,9,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,热线,业务办理有差错，推诿办理,15,13,0,2,83.33%,5,6,83.33%,5,6,71.43%,5,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,热线,服务态度差,2,0,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,热线,渠道服务不一致,4,4,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,热线,问题处理不及时、咨询不准确等,3,3,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,营业厅,--,126,114,1,11,80.00%,36,45,80.00%,36,45,84.00%,42,50,87.80%,36,41,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,营业厅,业务办理有差错，推诿办理,91,81,0,10,86.11%,31,36,86.11%,31,36,87.18%,34,39,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,营业厅,服务态度差,32,31,1,0,42.86%,3,7,42.86%,3,7,66.67%,6,9,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠道服务,营业厅,渠道服务不一致,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,--,--,3967,3735,200,32,90.76%,1051,1158,88.09%,281,319,84.15%,292,347,94.72%,287,303,0,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,网络质量,双线网络,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,双线网络,双线及非双线修障质量问题,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,--,3361,3159,188,14,90.88%,797,877,71.05%,27,38,76.74%,33,43,81.58%,31,38,0,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,TV中断、不可用,159,140,17,2,94.12%,32,34,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,93.75%,30,32,87.50%,28,32,96.77%,30,31,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,上网中断、不可用,2522,2450,65,7,92.62%,665,718,89.47%,17,19,90.48%,19,21,89.47%,17,19,0,92.70%,648,699,91.85%,642,699,97.05%,625,644,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,上网建网影响客户,243,239,0,4,44.00%,11,25,30.00%,3,10,46.15%,6,13,60.00%,6,10,0,53.33%,8,15,53.33%,8,15,83.33%,10,12,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,上网端网业不匹配,5,5,0,0,33.33%,1,3,33.33%,1,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,上网网络卡顿,206,103,103,0,87.93%,51,58,,0,0,,0,0,,0,0,0,87.93%,51,58,91.38%,53,58,98.18%,54,55,
-202304,12,2023/4/12,沧州,网络质量,固网网络体验,语音通信问题,226,222,3,1,94.87%,37,39,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,94.29%,33,35,97.14%,34,35,96.97%,32,33,
-202304,12,2023/4/12,沧州,网络质量,移网网络体验,--,605,576,11,18,90.39%,254,281,90.39%,254,281,85.20%,259,304,96.60%,256,265,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,移网网络体验,上网中断、不可用,133,116,3,14,90.77%,59,65,90.77%,59,65,90.14%,64,71,100.00%,59,59,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,移网网络体验,上网网络卡顿,148,147,1,0,93.33%,70,75,93.33%,70,75,93.90%,77,82,95.83%,69,72,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,移网网络体验,短信使用问题,10,7,2,1,33.33%,1,3,33.33%,1,3,33.33%,1,3,33.33%,1,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质量,移网网络体验,语音通信问题,314,306,5,3,89.86%,124,138,89.86%,124,138,79.05%,117,148,96.95%,127,131,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,--,--,--,4090,3770,151,169,91.32%,1472,1608,89.40%,919,1024,87.06%,955,1093,94.54%,901,949,4,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,业务产品,--,--,1806,1665,23,118,88.95%,749,839,88.95%,749,839,86.64%,785,903,94.37%,737,778,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,--,50,49,0,1,96.30%,26,27,96.30%,26,27,92.59%,25,27,88.46%,23,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,不知情办理业务等糊涂消费,20,20,0,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,70.00%,7,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,业务产品使用与规则争议,10,10,0,0,100.00%,6,6,100.00%,6,6,100.00%,6,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,产品套餐资费争议,9,9,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,入网/携入受阻碍、不便捷,2,2,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,增值业务与一次性费用不认可,2,1,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,宣传不清晰、宣传过度、强推产品,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,离网受阻碍,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,--,945,834,15,96,88.81%,373,417,88.81%,373,417,85.81%,387,448,93.64%,368,390,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,不知情办理业务等糊涂消费,153,121,1,31,84.93%,62,73,84.93%,62,73,79.22%,61,77,91.18%,62,68,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,业务产品使用与规则争议,275,260,3,12,89.08%,106,119,89.08%,106,119,84.92%,107,126,97.30%,108,111,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,产品套餐资费争议,224,191,3,30,88.46%,92,102,88.46%,92,102,89.19%,99,109,90.63%,87,94,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,入网/携入受阻碍、不便捷,15,13,1,1,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,增值业务与一次性费用不认可,62,46,0,16,90.00%,27,29,90.00%,27,29,87.88%,29,32,93.33%,28,29,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,158,152,4,2,91.03%,71,78,91.03%,71,78,89.29%,75,84,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,携出不顺利,5,3,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,离网受阻碍,19,16,3,0,100.00%,3,3,100.00%,3,3,66.67%,2,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,34,32,0,2,90.00%,9,10,90.00%,9,10,78.57%,11,14,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,--,811,782,8,21,88.61%,350,395,88.61%,350,395,87.15%,373,428,95.58%,346,362,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,不知情办理业务等糊涂消费,164,154,2,8,87.80%,72,82,87.80%,72,82,90.80%,79,87,98.59%,70,71,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,业务产品使用与规则争议,246,244,2,0,87.16%,95,109,87.16%,95,109,82.11%,101,123,93.81%,91,97,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,产品套餐资费争议,104,96,1,7,89.47%,51,57,89.47%,51,57,87.93%,51,58,94.64%,53,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,入网/携入受阻碍、不便捷,9,9,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,增值业务与一次性费用不认可,71,67,0,4,91.89%,34,37,91.89%,34,37,89.74%,35,39,100.00%,35,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,172,168,3,1,91.01%,81,89,91.01%,81,89,90.82%,89,98,94.12%,80,85,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,携出不顺利,3,2,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,离网受阻碍,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,36,36,0,0,80.00%,12,15,80.00%,12,15,70.59%,12,17,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信息安全,--,--,91,88,1,2,92.31%,24,26,92.31%,24,26,88.46%,23,26,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信息安全,网络与信息安全,--,91,88,1,2,92.31%,24,26,92.31%,24,26,88.46%,23,26,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信息安全,网络与信息安全,安全规则引发用户不满,54,51,1,2,93.75%,15,16,93.75%,15,16,93.75%,15,16,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信息安全,网络与信息安全,安全风险导致用户不满,37,37,0,0,90.00%,9,10,90.00%,9,10,80.00%,8,10,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,--,--,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,数字化问题,--,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,数字化问题,数字化能力不足,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,--,--,173,142,7,24,87.67%,64,73,87.67%,64,73,86.49%,64,74,93.85%,61,65,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,2I配送,--,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,2I配送,问题处理不及时、咨询不准确等,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,公众客户经理,--,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,公众客户经理,业务办理有差错，推诿办理,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,其他,--,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,其他,其他,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,--,40,23,6,11,87.50%,14,16,87.50%,14,16,81.25%,13,16,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,4,2,2,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,服务态度差,1,1,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,16,4,1,11,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,渠道服务不一致,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,18,15,3,0,85.71%,6,7,85.71%,6,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,智家工程师,--,28,26,0,2,73.33%,11,15,73.33%,11,15,93.33%,14,15,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,智家工程师,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,智家工程师,服务态度差,3,3,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,智家工程师,服务能力不足办理不成功,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,智家工程师,问题处理不及时、咨询不准确等,23,21,0,2,75.00%,9,12,75.00%,9,12,91.67%,11,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,热线,--,21,15,1,5,85.71%,6,7,85.71%,6,7,75.00%,6,8,71.43%,5,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,热线,业务办理有差错，推诿办理,9,8,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,热线,服务态度差,4,0,0,4,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,热线,渠道服务不一致,7,6,1,0,100.00%,3,3,100.00%,3,3,75.00%,3,4,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,热线,问题处理不及时、咨询不准确等,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,营业厅,--,75,72,0,3,93.10%,27,29,93.10%,27,29,86.21%,25,29,96.30%,26,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,营业厅,业务办理有差错，推诿办理,58,55,0,3,95.83%,23,24,95.83%,23,24,91.67%,22,24,100.00%,24,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠道服务,营业厅,服务态度差,17,17,0,0,80.00%,4,5,80.00%,4,5,60.00%,3,5,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,--,--,2020,1875,120,25,94.63%,635,670,94.25%,82,86,91.21%,83,90,96.47%,82,84,1,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,--,1789,1664,118,7,94.88%,574,605,100.00%,21,21,100.00%,22,22,95.24%,20,21,0,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,TV中断、不可用,109,94,14,1,100.00%,38,38,,0,0,,0,0,,0,0,0,100.00%,38,38,100.00%,38,38,100.00%,33,33,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,上网中断、不可用,1365,1320,40,5,95.20%,456,479,100.00%,17,17,100.00%,18,18,94.12%,16,17,0,95.02%,439,462,95.67%,442,462,98.63%,432,438,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,上网建网影响客户,65,65,0,0,68.75%,11,16,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,64.29%,9,14,42.86%,6,14,75.00%,9,12,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,上网端网业不匹配,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,上网网络卡顿,138,74,64,0,95.45%,42,44,,0,0,,0,0,,0,0,0,95.45%,42,44,86.36%,38,44,100.00%,40,40,
-202304,12,2023/4/12,衡水,网络质量,固网网络体验,语音通信问题,107,106,0,1,96.30%,26,27,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,96.15%,25,26,96.15%,25,26,100.00%,25,25,
-202304,12,2023/4/12,衡水,网络质量,物联网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,物联网,语音通信问题,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,移网网络体验,--,230,210,2,18,92.42%,61,65,92.42%,61,65,88.41%,61,68,96.88%,62,63,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,移网网络体验,上网中断、不可用,69,52,0,17,100.00%,22,22,100.00%,22,22,95.83%,23,24,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,移网网络体验,上网网络卡顿,82,80,2,0,95.24%,20,21,95.24%,20,21,90.00%,18,20,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,移网网络体验,短信使用问题,4,3,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质量,移网网络体验,语音通信问题,75,75,0,0,82.61%,19,22,82.61%,19,22,80.00%,20,24,90.91%,20,21,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,--,--,--,916,865,26,25,82.69%,301,348,77.22%,183,221,75.90%,189,233,85.20%,190,207,16,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,业务产品,--,--,369,346,9,14,74.85%,128,157,74.85%,128,157,72.93%,132,167,82.50%,132,146,14,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,固网业务体验,--,7,7,0,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,固网业务体验,不知情办理业务等糊涂消费,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,固网业务体验,产品套餐资费争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,固网业务体验,入网/携入受阻碍、不便捷,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,固网业务体验,账单看不懂，提醒不到位，发票获取受阻,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,--,185,166,6,13,72.22%,65,76,72.22%,65,76,71.88%,69,82,75.86%,66,73,14,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,不知情办理业务等糊涂消费,32,27,0,5,88.24%,15,17,88.24%,15,17,89.47%,17,19,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,业务产品使用与规则争议,53,47,4,2,67.86%,19,22,67.86%,19,22,67.74%,21,25,66.67%,18,21,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,产品套餐资费争议,40,36,0,4,64.71%,11,12,64.71%,11,12,64.71%,11,12,64.71%,11,12,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,入网/携入受阻碍、不便捷,4,4,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,增值业务与一次性费用不认可,10,9,0,1,33.33%,2,3,33.33%,2,3,33.33%,2,3,50.00%,3,3,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,宣传不清晰、宣传过度、强推产品,37,34,2,1,76.92%,10,13,76.92%,10,13,71.43%,10,14,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,携出不顺利,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,离网受阻碍,2,2,0,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,移网业务体验,账单看不懂，提醒不到位，发票获取受阻,5,5,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,--,177,173,3,1,76.32%,58,76,76.32%,58,76,72.50%,58,80,89.86%,62,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,不知情办理业务等糊涂消费,37,36,1,0,66.67%,10,15,66.67%,10,15,64.71%,11,17,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,业务产品使用与规则争议,56,55,1,0,80.00%,20,25,80.00%,20,25,73.08%,19,26,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,产品套餐资费争议,16,16,0,0,100.00%,4,4,100.00%,4,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,入网/携入受阻碍、不便捷,5,5,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,增值业务与一次性费用不认可,17,15,1,1,83.33%,5,6,83.33%,5,6,57.14%,4,7,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,宣传不清晰、宣传过度、强推产品,32,32,0,0,73.33%,11,15,73.33%,11,15,80.00%,12,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,离网受阻碍,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产品,融合业务体验,账单看不懂，提醒不到位，发票获取受阻,9,9,0,0,62.50%,5,8,62.50%,5,8,75.00%,6,8,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信息安全,--,--,25,24,1,0,71.43%,5,7,71.43%,5,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信息安全,网络与信息安全,--,25,24,1,0,71.43%,5,7,71.43%,5,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信息安全,网络与信息安全,安全规则引发用户不满,17,16,1,0,80.00%,4,5,80.00%,4,5,100.00%,5,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信息安全,网络与信息安全,安全风险导致用户不满,8,8,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,--,--,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,数字化问题,--,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,数字化问题,数字化能力不足,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,--,--,25,23,1,1,87.50%,14,16,87.50%,14,16,93.75%,15,16,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,2I配送,--,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,2I配送,问题处理不及时、咨询不准确等,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,手网短微等电子渠道,--,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,手网短微等电子渠道,业务办理有差错，推诿办理,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,手网短微等电子渠道,服务能力不足办理不成功,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,手网短微等电子渠道,问题处理不及时、咨询不准确等,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,智家工程师,--,6,6,0,0,60.00%,3,5,60.00%,3,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,智家工程师,问题处理不及时、咨询不准确等,6,6,0,0,60.00%,3,5,60.00%,3,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,热线,--,2,1,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,热线,业务办理有差错，推诿办理,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,热线,渠道服务不一致,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,营业厅,--,12,12,0,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,营业厅,业务办理有差错，推诿办理,10,10,0,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠道服务,营业厅,服务态度差,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,--,--,497,472,15,10,90.59%,154,168,83.72%,36,41,77.78%,35,43,90.24%,37,39,2,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,--,416,398,14,4,92.48%,123,133,83.33%,5,6,75.00%,6,8,100.00%,6,6,0,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,TV中断、不可用,17,17,0,0,100.00%,3,3,,0,0,,0,0,,0,0,0,100.00%,3,3,100.00%,3,3,100.00%,2,2,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,上网中断、不可用,333,328,2,3,93.75%,105,112,100.00%,2,2,75.00%,3,4,100.00%,2,2,0,93.64%,103,110,98.18%,108,110,99.03%,102,103,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,上网建网影响客户,10,9,0,1,75.00%,3,4,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,上网端网业不匹配,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,上网网络卡顿,29,17,12,0,100.00%,4,4,,0,0,,0,0,,0,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,
-202304,12,2023/4/12,雄安新区,网络质量,固网网络体验,语音通信问题,26,26,0,0,77.78%,7,9,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,87.50%,7,8,87.50%,7,8,87.50%,7,8,
-202304,12,2023/4/12,雄安新区,网络质量,移网网络体验,--,81,74,1,6,83.78%,31,35,83.78%,31,35,78.38%,29,35,88.57%,31,33,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,移网网络体验,上网中断、不可用,23,18,0,5,60.00%,3,5,60.00%,3,5,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,移网网络体验,上网网络卡顿,32,32,0,0,86.67%,13,15,86.67%,13,15,80.00%,12,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,移网网络体验,短信使用问题,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质量,移网网络体验,语音通信问题,25,24,1,0,87.50%,14,14,87.50%,14,14,81.25%,13,14,86.67%,13,13,2,,0,0,,0,0,,0,0,

doc/sql/sql备份.sql

@@ -1,50 +0,0 @@
-
-select acct_date, count(1)
-from tsl_data.high_quality_count_day
-group by acct_date
-order by acct_date;
-
-select month_id, day_id, count(1)
-from tsl_data.high_quality_list_day
-group by month_id, day_id
-order by month_id, day_id;
-
-select month_id, day_id, count(1)
-from tsl_data.mobile_complaint_day
-group by month_id, day_id
-order by month_id, day_id;
-
-select day_id, count(1)
-from tsl_data.high_quality_data
-group by day_id
-order by day_id;
-
-select month_id, city_name, management_target_ts_ratio, target_ts_ratio
-from report_auto.target_ts_ratio
-where month_id = '202312'
-order by city_name;
-
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 4.10, target_ts_ratio =4.1
-where month_id = '202312'
-  and city_name in ('保定', '秦皇岛', '唐山');
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 3.90, target_ts_ratio =3.9
-where month_id = '202312'
-  and city_name in ('沧州', '承德', '邯郸', '邢台');
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 3.40, target_ts_ratio =3.4
-where month_id = '202312'
-  and city_name = '衡水';
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 4.20, target_ts_ratio =4.2
-where month_id = '202312'
-  and city_name = '廊坊';
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 4.00, target_ts_ratio =4.0
-where month_id = '202312'
-  and city_name in ('石家庄', '张家口', '全省');
-update report_auto.target_ts_ratio
-set management_target_ts_ratio = 4.90, target_ts_ratio =4.9
-where month_id = '202312'
-  and city_name = '雄安';

doc/开发环境/2023年适配/2024年适配.md

@@ -0,0 +1,39 @@
+# 2024年适配
+
+统计数据在原有基础（河北_CEM移网质量投诉明细全量数据）上增加新订阅的 河北客户体验管理智能定责投诉明细月累计接口日 表中 日定责问题分类(duty_reason_id_day) 字段值为 业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫 的部分。
+
+新建表 management_detail 用于
+
+```sql
+drop table if exists tsl_data.management_detail;
+CREATE TABLE tsl_data.management_detail (
+  id bigserial NOT NULL,
+  origin varchar(100) NOT NULL,
+  stat_day_id varchar(8) NOT NULL,
+  acct_date varchar(8) NOT NULL,
+  sheet_no varchar(150) NOT NULL,
+  compl_area_local varchar(300) NOT NULL,
+  compl_city_local varchar(300) NULL,
+  create_time timestamp NULL DEFAULT now(),
+  CONSTRAINT management_detail_pkey PRIMARY KEY (id)
+)
+```
+
+从 mobile_complaint_day 表中同步账期数据到 management_detail 河北_CEM移网质量投诉明细
+
+```sql
+insert into tsl_data.management_detail (origin, stat_day_id, acct_date, sheet_no, compl_area_local, compl_city_local)
+select 'mobile_complaint_day' as origin, concat(month_id, day_id) as stat_day_id, acct_date, sheet_no, compl_area_local, gis_city as compl_city_local
+from tsl_data.mobile_complaint_day mcd 
+where month_id = '202312' and day_id = '24'
+```
+
+从 complaint_details_fix_ywd_day 表中同步账期数据到 management_detail 河北客户体验管理智能定责投诉明细月累计接口日
+
+```sql
+insert into tsl_data.management_detail (origin, stat_day_id, acct_date, sheet_no, compl_area_local, compl_city_local)
+select 'complaint_details_fix_ywd_day' as origin, concat(month_id, day_id) as stat_day_id, concat(month_id1, day_id1) as acct_date, sheet_no, compl_area_local, compl_city_local
+from tsl_data.complaint_details_fix_ywd_day cdfyd 
+where duty_reason_id_day = '业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫'
+and month_id = '202312' and day_id = '24'
+```

doc/old/开发文档/数据库文档/一些语句.sql → doc/开发环境/SQL语句备份/一些语句.sql

@@ -39,4 +39,54 @@ sum(complaint_response_list) / sum(complaint_response_count) as complaint_respon
 select businoareaname, 
 complaint_satisfied_list / complaint_satisfied_count as complaint_satisfied, 
 complaint_resolution_list / complaint_resolution_count as complaint_resolution, 
-complaint_response_list / complaint_response_count as complaint_response from t1
+complaint_response_list / complaint_response_count as complaint_response from t1
+
+select acct_date, count(1)
+from tsl_data.high_quality_count_day
+group by acct_date
+order by acct_date;
+
+select month_id, day_id, count(1)
+from tsl_data.high_quality_list_day
+group by month_id, day_id
+order by month_id, day_id;
+
+select month_id, day_id, count(1)
+from tsl_data.mobile_complaint_day
+group by month_id, day_id
+order by month_id, day_id;
+
+select day_id, count(1)
+from tsl_data.high_quality_data
+group by day_id
+order by day_id;
+
+select month_id, city_name, management_target_ts_ratio, target_ts_ratio
+from report_auto.target_ts_ratio
+where month_id = '202312'
+order by city_name;
+
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 4.10, target_ts_ratio =4.1
+where month_id = '202312'
+  and city_name in ('保定', '秦皇岛', '唐山');
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 3.90, target_ts_ratio =3.9
+where month_id = '202312'
+  and city_name in ('沧州', '承德', '邯郸', '邢台');
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 3.40, target_ts_ratio =3.4
+where month_id = '202312'
+  and city_name = '衡水';
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 4.20, target_ts_ratio =4.2
+where month_id = '202312'
+  and city_name = '廊坊';
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 4.00, target_ts_ratio =4.0
+where month_id = '202312'
+  and city_name in ('石家庄', '张家口', '全省');
+update report_auto.target_ts_ratio
+set management_target_ts_ratio = 4.90, target_ts_ratio =4.9
+where month_id = '202312'
+  and city_name = '雄安';

doc/sql/high_quality_list_day建表.sql → doc/数据订阅/能力商店/河北_CEM高品质2日明细/high_quality_list_day建表.sql

@@ -73,4 +73,3 @@ create table tsl_data.high_quality_list_day (
     day_date	varchar(6) NULL,
     CONSTRAINT high_quality_list_day_pkey PRIMARY KEY (id)
 )
-

doc/数据订阅/能力商店/河北客户体验管理智能定责投诉明细月累计接口日/complaint_details_fix_ywd_day表相关语句.md

@@ -10,6 +10,113 @@ VALUES(0, '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', ''
 
 ## 建表语句
 
+- 一个语句完成
+
+```sql
+CREATE TABLE tsl_data.complaint_details_fix_ywd_day (
+  id bigserial NOT NULL,
+  month_id character varying(6),
+  day_id character varying(6),
+  month_id1 character varying(18),
+  day_id1 character varying(6),
+  sheet_no character varying(150),
+  is_online_complete character varying(6),
+  contact_no character varying(150),
+  busi_no character varying(150),
+  serv_content character varying(4136),
+  last_deal_content character varying(4136),
+  deal_depart_name character varying(300),
+  deal_user character varying(60),
+  deal_opinion character varying(4136),
+  complete_user_code character varying(150),
+  serv_type character varying(600),
+  bus_type character varying(30),
+  duty_reason character varying(600),
+  problem_duty character varying(300),
+  problem_solving_con character varying(300),
+  code_urgent_level character varying(300),
+  code_important_type character varying(300),
+  cust_name character varying(300),
+  accept_user character varying(600),
+  cust_level character varying(300),
+  accept_channel character varying(300),
+  submit_channel character varying(300),
+  compl_area_local character varying(300),
+  compl_city_local character varying(90),
+  compl_grid_local character varying(210),
+  cust_province character varying(300),
+  accept_time character varying(300),
+  end_time character varying(300),
+  cust_area character varying(300),
+  duty_major character varying(300),
+  is_call_center_complete character varying(6),
+  is_cust_serv_complete character varying(6),
+  is_send_sheet_complete character varying(6),
+  sp_code character varying(600),
+  sp_name character varying(600),
+  is_repeat character varying(50),
+  is_timeout character varying(50),
+  duty_dept character varying(300),
+  proce_user_code character varying(60),
+  proce_time character varying(300),
+  proce_depart_name character varying(1500),
+  proce_remark character varying(4136),
+  satisfaction character varying(50),
+  is_ok character varying(50),
+  is_ok_in_reply character varying(300),
+  product_name character varying(600),
+  pre_repair_name character varying(60),
+  pre_repair_charges character varying(60),
+  actual_total_len character varying(60),
+  timeout_len character varying(60),
+  timeout_depart_name character varying(300),
+  sp_product_code character varying(600),
+  sp_product_name character varying(600),
+  process_nums character varying(60),
+  deal_depart_name_1 character varying(300),
+  deal_user_1 character varying(150),
+  sended_user_1 character varying(150),
+  deal_depart_name_2 character varying(300),
+  deal_user_2 character varying(150),
+  sended_user_2 character varying(150),
+  deal_depart_name_3 character varying(300),
+  deal_user_3 character varying(150),
+  sended_user_3 character varying(150),
+  deal_depart_name_end character varying(300),
+  deal_user_end character varying(60),
+  sended_depart_name_last character varying(300),
+  first_call_back_time character varying(60),
+  duty_reason_id_day character varying(300),
+  duty_major_day character varying(50),
+  duty_reason_id_month character varying(300),
+  duty_major_month character varying(50),
+  voice_text character varying(4136),
+  fault_location character varying(500),
+  satisfaction_in_reply character varying(300),
+  is_upgrade character varying(6),
+  gis_city character varying(210),
+  data_source character varying(60),
+  code_answer_way character varying(15),
+  success_call_back character varying(50),
+  last_satisfaction character varying(50),
+  last_is_ok character varying(50),
+  design_profess character varying(300),
+  deal_unit character varying(150),
+  province_deal_unit character varying(150),
+  if_direct character varying(50),
+  is_proself character varying(50),
+  timely_contact character varying(50),
+  is_repeat_5times_m character varying(50),
+  is_repeat_2times_m character varying(50),
+  is_repeat_2times_2m character varying(50),
+  is_repeat_2times_3m character varying(50),
+  create_time timestamp without time zone DEFAULT now(),
+  CONSTRAINT complaint_details_fix_ywd_day_pkey PRIMARY KEY (id)
+)
+```
+
+- 分步建表
+
 ```sql
 CREATE TABLE tsl_data.complaint_details_fix_ywd_day (
   id bigint NOT NULL,

doc/需求文档/2024年适配/关于投诉工单日报表2024年适配的需求.md

@@ -24,27 +24,23 @@
 
 ### 7.1 管理端-移网感知类调整
 
-管理端-移网感知类：数据源在原有基础上增加（需提供目标值），核实数据源问题
+1. sheet1 管理端-移网质量类 重新命名为 管理端-移网感知类。
 
-河北客户体验管理智能定责投诉明细月累计接口日
+2. 统计数据在原有基础（河北_CEM移网质量投诉明细全量数据）上增加新订阅的 河北客户体验管理智能定责投诉明细月累计接口日 表中 日定责问题分类(duty_reason_id_day) 字段值为 业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫 的部分。
 
-日定责问题分类(duty_reason_id_month) 业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫
+3. sheet3 管理端-重复投诉率 按照第2点中的全量数据进行统计
 
-重复投诉数据源更换成移网感知类
-
-### 7.2 取消sheet2客户端考核
-
-### 7.3 新增 服务请求压降
+### 7.2 取消sheet2客户端考核， 新增 服务请求压降
 
 增加服务请求压降：数据源是移网网络体验明细，计算方式同移网感知类（需提供目标值）
 
 > 需要订阅新数据--尚未提供新数据的服务
 
-### 7.4 投诉处理时长、超时工单概况调整
+### 7.3 投诉处理时长、超时工单概况调整
 
 投诉处理时长、超时工单概况：数据源更换成进入TOP的工单（剔除退单），计算各地市的平均处理时长（归档时间-受理时间），如果归档时间缺失（……），（）目标值36小时
 
-### 7.5 支撑地市日报功能
+### 7.4 支撑地市日报功能
 
 支撑地市发送日报功能，可实现地市更新区县后，
 

src/main/java/com/nokia/tsl_data/dao/ManagementDetailMapper.java

@@ -0,0 +1,73 @@
+package com.nokia.tsl_data.dao;
+
+import java.util.List;
+import java.util.Map;
+
+import org.apache.ibatis.annotations.Insert;
+import org.apache.ibatis.annotations.Mapper;
+import org.apache.ibatis.annotations.Select;
+
+@Mapper
+public interface ManagementDetailMapper {
+
+    /**
+     * 投诉清单分日期分地市计数 按账期查询
+     */
+    @Select("select compl_area_local, substring(acct_date from 7 for 2) as day_id, count(1) as num " + //
+            " from tsl_data.management_detail\r\n" + //
+            " where stat_day_id = #{day} " + //
+            " group by compl_area_local, substring(acct_date from 7 for 2)\r\n" + //
+            " order by compl_area_local, substring(acct_date from 7 for 2)")
+    List<Map<String, Object>> selectCityTslForMonth(String day);
+
+    /**
+     * 投诉清单全省分日计数 按账期查询
+     */
+    @Select("select substring(acct_date from 7 for 2) as day_id, count(1) as num" + //
+            " from tsl_data.management_detail\r\n" + //
+            " where stat_day_id = #{day} " + //
+            " group by substring(acct_date from 7 for 2)\r\n" + //
+            " order by substring(acct_date from 7 for 2)")
+    List<Map<String, Object>> selectAllTslForMonth(String day);
+
+    /**
+     * 投诉清单地市总数 按账期查询
+     */
+    @Select("select compl_area_local, count(1) as num " + //
+            " from tsl_data.management_detail\r\n" + //
+            " where stat_day_id = #{day} " + //
+            " group by compl_area_local\r\n" + //
+            " order by compl_area_local")
+    List<Map<String, Object>> selectCityAllForMonth(String day);
+
+    /**
+     * 全省总数 按账期查询
+     */
+    @Select("select count(1) as num\r\n" + //
+            "from tsl_data.management_detail\r\n" + //
+            "where stat_day_id = #{day} ")
+    int selectAllForMonth(String day);
+
+    /**
+     * 从 河北_CEM移网质量投诉明细 mobile_complaint_day 中同步数据
+     */
+    @Insert("insert into tsl_data.management_detail (origin, stat_day_id, acct_date, sheet_no," +
+            " compl_area_local, compl_city_local) " +
+            "select 'mobile_complaint_day' as origin, concat(month_id, day_id) as stat_day_id," +
+            " acct_date, sheet_no, compl_area_local, gis_city as compl_city_local " +
+            " from tsl_data.mobile_complaint_day mcd \r\n" +
+            " where month_id = substring(#{day} from 1 for 6) and day_id = substring(#{day} from 7 for 2) ")
+    int insertFromMobileComplaint(String day);
+
+    /**
+     * 从 河北客户体验管理智能定责投诉明细月累计接口日 complaint_details_fix_ywd_day 同步数据
+     */
+    @Insert("insert into tsl_data.management_detail (origin, stat_day_id, acct_date, sheet_no," +
+            " compl_area_local, compl_city_local) " +
+            "select 'complaint_details_fix_ywd_day' as origin, concat(month_id, day_id) as stat_day_id," +
+            " concat(month_id1, day_id1) as acct_date, sheet_no, compl_area_local, compl_city_local " +
+            " from tsl_data.complaint_details_fix_ywd_day cdfyd \r\n" +
+            " where duty_reason_id_day = '业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫'\r\n" +
+            " and month_id = substring(#{day} from 1 for 6) and day_id = substring(#{day} from 7 for 2) ")
+    int insertFromComplaintDetailsFixYwd(String day);
+}

src/main/java/com/nokia/tsl_data/dao/MobileComplaintMapper.java

@@ -26,7 +26,8 @@ public interface MobileComplaintMapper {
             "t7 as (select '全省' as compl_area_local, count(1) as timeout_num from t5), " +
             "t8 as (select compl_area_local, count(1) as timeout_num from t5 group by compl_area_local), " +
             "t9 as (select * from t7 union select * from t8) " +
-            "select t4.compl_area_local, t4.total_num, t9.timeout_num, t9.timeout_num / t4.total_num::float8 as timeout_ratio " +
+            "select t4.compl_area_local, t4.total_num, t9.timeout_num, t9.timeout_num / t4.total_num::float8 as timeout_ratio "
+            +
             "from t4, t9 where t4.compl_area_local = t9.compl_area_local")
     List<Map<String, Object>> selectTimeoutTsCountForDay(String day);
 
@@ -34,7 +35,8 @@ public interface MobileComplaintMapper {
      * 处理时长统计
      */
     @Select("with t1 as (select compl_area_local, " +
-            "case when proce_time != '' then (extract('epoch' from to_timestamp( proce_time, 'YYYY-MM-DD HH24:MI:SS'))" +
+            "case when proce_time != '' then (extract('epoch' from to_timestamp( proce_time, 'YYYY-MM-DD HH24:MI:SS'))"
+            +
             "          - extract('epoch' from to_timestamp(accept_time, 'YYYY-MM-DD HH24:MI:SS'))) / 3600" +
             "     when is_online_complete = '是' then 0" +
             "     else (extract('epoch' from to_timestamp(end_time, 'YYYY-MM-DD HH24:MI:SS'))" +
@@ -64,7 +66,8 @@ public interface MobileComplaintMapper {
      */
     @Select("select compl_area_local, substring(acct_date from 7 for 2) as day_id, count(1) as num " +
             " from tsl_data.mobile_complaint_day where month_id = substring(#{day} from 1 for 6) " +
-            " and day_id = substring(#{day} from 7 for 2) group by compl_area_local, substring(acct_date from 7 for 2) " +
+            " and day_id = substring(#{day} from 7 for 2) group by compl_area_local, substring(acct_date from 7 for 2) "
+            +
             " order by compl_area_local, substring(acct_date from 7 for 2)")
     List<Map<String, Object>> selectCityTslForMonth(String day);
 

src/main/java/com/nokia/tsl_data/entity/ManagementDetail.java

@@ -0,0 +1,26 @@
+package com.nokia.tsl_data.entity;
+
+import java.time.Instant;
+
+import lombok.Data;
+
+/**
+ * 管理端统计详表
+ */
+@Data
+public class ManagementDetail {
+    private Long id;
+    // 数据来源
+    private String origin;
+    // 账期 20231224
+    private String statDayId;
+    // 工单归属日期
+    private String acctDate;
+    // 工单流水号
+    private String sheetNo;
+    // 投诉归属地市 COMPL_AREA_LOCAL
+    private String complAreaLocal;
+    // 投诉归属区县 COMPL_CITY_LOCAL
+    private String complCityLocal;
+    private Instant createTime;
+}

src/main/java/com/nokia/tsl_data/service/ManagementDetailService.java

@@ -0,0 +1,125 @@
+package com.nokia.tsl_data.service;
+
+import java.util.ArrayList;
+import java.util.Calendar;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+import java.util.Map.Entry;
+
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Service;
+
+import com.nokia.tsl_data.dao.ManagementDetailMapper;
+import com.nokia.tsl_data.dao.SysDataDictionaryRepository;
+import com.nokia.tsl_data.dao.TargetTsRatioRepository;
+import com.nokia.tsl_data.entity.TargetTsRatio;
+import com.nokia.tsl_data.util.DateFormatUtil;
+
+/**
+ * 2024年适配需求
+ */
+@Service
+public class ManagementDetailService {
+
+    @Autowired
+    private ManagementDetailMapper managementDetailMapper;
+
+    @Autowired
+    private SysDataDictionaryRepository sysDataDictionaryRepository;
+
+    @Autowired
+    private TargetTsRatioRepository targetTsRatioRepository;
+
+    @Autowired
+    private UserCountService userCountService;
+
+    /**
+     * 检查数据源
+     */
+    public void checkDataSource(String day) {
+        if (managementDetailMapper.selectAllForMonth(day) == 0) {
+            throw new RuntimeException("management_detail 表缺少账期 " + day + " 数据...");
+        }
+    }
+
+    /**
+     * 2024年适配需求 统计数据在原有基础（河北_CEM移网质量投诉明细全量数据）上增加新订阅的 河北客户体验管理智能定责投诉明细月累计接口日 表中
+     * 日定责问题分类(duty_reason_id_day) 字段值为 业务使用>>基础业务使用>>移网主被叫>>手机无法主被叫 的部分。
+     */
+    public Map<String, List<Object>> getSheet1DataV3(String day) {
+        // 1. 初始化存储
+        Map<String, List<Object>> result = new HashMap<>();
+        // dayIndex 决定每个List需要初始化多少元素(确实存在某一个某个地市数量为0的情况，这种情况数据库取到的可能没值，通过初始化可以避免缺失)
+        int dayIndex = Integer.parseInt(day.substring(6, 8));
+        // 初始化每个地市（按固定顺序）每天的工单量
+        for (String area : sysDataDictionaryRepository.findAllCityName()) {
+            List<Object> list = new ArrayList<>();
+            for (int i = 0; i < dayIndex; i++) {
+                list.add(0);
+            }
+            result.put(area, list);
+        }
+        // 初始化全省每天工作量
+        List<Object> list0 = new ArrayList<>();
+        for (int i = 0; i < dayIndex; i++) {
+            list0.add(0);
+        }
+        result.put("全省", list0);
+        // 2. 读取数据库数据(工单数量)并写入结果
+        // 各地市每日投诉量
+        List<Map<String, Object>> cityTslForMonth = managementDetailMapper.selectCityTslForMonth(day);
+        for (Map<String, Object> map : cityTslForMonth) {
+            int dayId = Integer.parseInt(map.get("day_id").toString());
+            // 注意这里用的是赋值而不是add
+            result.get(map.get("compl_area_local").toString()).set(dayId - 1, map.get("num"));
+        }
+        List<Map<String, Object>> allTslForMonth = managementDetailMapper.selectAllTslForMonth(day);
+        // 全省每日投诉量
+        for (Map<String, Object> map : allTslForMonth) {
+            int dayId = Integer.parseInt(map.get("day_id").toString());
+            result.get("全省").set(dayId - 1, map.get("num"));
+        }
+        // 各地市投诉总数
+        List<Map<String, Object>> cityAllForMonth = managementDetailMapper.selectCityAllForMonth(day);
+        // 各地市投诉总量
+        for (Map<String, Object> map : cityAllForMonth) {
+            result.get(map.get("compl_area_local").toString()).add(map.get("num"));
+        }
+        // 全省总量
+        int total = managementDetailMapper.selectAllForMonth(day);
+        result.get("全省").add(total);
+        // 3. 读取数据库 当月管理端用户数
+        Map<String, Double> userCount = userCountService.getManagementUserCountForMonth(day.substring(0, 6));
+        // 管理端用户数写入结果
+        for (Entry<String, List<Object>> entry : result.entrySet()) {
+            entry.getValue().add(userCount.get(entry.getKey()));
+        }
+        // 4. 万投率和本月预测
+        Calendar calendar = DateFormatUtil.toCalendar(day, "yyyyMMdd");
+        for (Entry<String, List<Object>> entry : result.entrySet()) {
+            List<Object> list = entry.getValue();
+            int size = list.size();
+            // 计算万投率
+            double wtl = Double.parseDouble(list.get(size - 2).toString())
+                    / Double.parseDouble(list.get(size - 1).toString());
+            list.add(wtl);
+            // 计算预测万投率
+            double ycwtl = wtl * calendar.getActualMaximum(Calendar.DAY_OF_MONTH) / calendar.get(Calendar.DAY_OF_MONTH);
+            list.add(ycwtl);
+        }
+        // 5. 期望万投率
+        List<TargetTsRatio> targetTsRatios = targetTsRatioRepository.findByMonthId(day.substring(0, 6));
+        for (TargetTsRatio targetTsRatio : targetTsRatios) {
+            result.get(targetTsRatio.getCityName()).add(targetTsRatio.getManagementTargetRatio());
+        }
+        // 6. 与目标差距
+        for (Entry<String, List<Object>> entry : result.entrySet()) {
+            List<Object> list = entry.getValue();
+            int size = list.size();
+            double cj = ((double) list.get(size - 2)) - ((double) list.get(size - 1));
+            list.add(cj);
+        }
+        return result;
+    }
+}

src/main/java/com/nokia/tsl_data/service/TaskService.java

@@ -10,8 +10,7 @@ import com.nokia.tsl_data.scheduling.entity._enum.ScheduledStatus;
 import com.nokia.tsl_data.scheduling.entity._enum.ScheduledType;
 import com.nokia.tsl_data.scheduling.entity.pojo.ScheduledParameter;
 import com.nokia.tsl_data.scheduling.service.SchedulingService;
-import com.nokia.tsl_data.util.DateUtil;
-import com.nokia.tsl_data.util.InstantUtil;
+import com.nokia.tsl_data.util.DateFormatUtil;
 
 import lombok.extern.slf4j.Slf4j;
 import org.springframework.stereotype.Service;
@@ -56,7 +55,7 @@ public class TaskService {
      */
     public void dailyWarehouseTask() {
         // 这里的时间要向前一天
-        String day = InstantUtil.ofPattern("yyyyMMdd").format(Instant.now().plus(-1L, ChronoUnit.DAYS));
+        String day = DateFormatUtil.ofPattern("yyyyMMdd").format(Instant.now().plus(-1L, ChronoUnit.DAYS));
         // 调度一次 taskService.wareHouseTask(day)
         ScheduledTask task = new ScheduledTask()
                 .setRegisteredTask(schedulingService.findRegisteredTaskByBeanNameAndMethodName(
@@ -135,7 +134,7 @@ public class TaskService {
         taskRecord.setTaskName("临时表清理");
         taskRecord.setStartTime(Instant.now());
         List<String> tempTableNames = tslDataDao.selectTempTableNames();
-        long zeroClockToday = DateUtil.zeroClockTodayLong();
+        long zeroClockToday = DateFormatUtil.zeroClockTodayLong();
         JSONObject jsonObject = new JSONObject();
         JSONArray jsonArray = new JSONArray();
         taskRecord.setTaskInfo(jsonObject);

src/main/java/com/nokia/tsl_data/service/TslReportService.java

@@ -13,6 +13,7 @@ import org.apache.poi.ss.usermodel.*;
 import org.apache.poi.ss.util.CellRangeAddress;
 import org.apache.poi.ss.util.RegionUtil;
 import org.apache.poi.xssf.usermodel.*;
+import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.stereotype.Service;
 
 import javax.imageio.ImageIO;
@@ -36,13 +37,22 @@ import java.util.*;
 @Service
 public class TslReportService {
 
-    private final TslDataService tslDataService;
-    private final OutputProperties outputProperties;
-    private final HighQualityCountMapper highQualityCountMapper;
-    private final HighQualityCountService highQualityCountService;
-    private final HighQualityDataService highQualityDataService;
-    private final MobileComplaintMapper mobileComplaintMapper;
-    private final SysDataDictionaryRepository sysDataDictionaryRepository;
+    @Autowired
+    private TslDataService tslDataService;
+    @Autowired
+    private OutputProperties outputProperties;
+    @Autowired
+    private HighQualityCountMapper highQualityCountMapper;
+    @Autowired
+    private HighQualityCountService highQualityCountService;
+    @Autowired
+    private HighQualityDataService highQualityDataService;
+    @Autowired
+    private MobileComplaintMapper mobileComplaintMapper;
+    @Autowired
+    private SysDataDictionaryRepository sysDataDictionaryRepository;
+    @Autowired
+    private ManagementDetailService managementDetailService;
 
     private XSSFWorkbook workbook = null;
     private XSSFCellStyle cellStyle1 = null;
@@ -51,19 +61,6 @@ public class TslReportService {
 
     private static final DateFormat DAY_FORMAT = new SimpleDateFormat("yyyyMMdd");
 
-    public TslReportService(TslDataService tslDataService, OutputProperties outputProperties,
-            HighQualityCountMapper highQualityCountMapper, HighQualityCountService highQualityCountService,
-            HighQualityDataService highQualityDataService, MobileComplaintMapper mobileComplaintMapper,
-            SysDataDictionaryRepository sysDataDictionaryRepository) {
-        this.tslDataService = tslDataService;
-        this.outputProperties = outputProperties;
-        this.highQualityCountMapper = highQualityCountMapper;
-        this.highQualityCountService = highQualityCountService;
-        this.highQualityDataService = highQualityDataService;
-        this.mobileComplaintMapper = mobileComplaintMapper;
-        this.sysDataDictionaryRepository = sysDataDictionaryRepository;
-    }
-
     /**
      * 截图任务
      */
@@ -149,7 +146,7 @@ public class TslReportService {
         workbook = getWorkbook();
         // 按照顺序写入各个sheet
         // 管理端-移网质量类
-        getSheet1(day);
+        getSheet1V1(day);
         // 客户端-战略考核
         getSheet1_1(day);
         // 管理端-重复投诉率
@@ -188,7 +185,7 @@ public class TslReportService {
         }
         workbook = getWorkbook();
         // 管理端-移网质量类
-        getSheet1(day);
+        getSheet1V1(day);
         // 客户端-战略考核
         getSheet1_1(day);
         // 管理端-重复投诉率
@@ -207,6 +204,52 @@ public class TslReportService {
         }
     }
 
+    /**
+     * 2024年适配需求
+     */
+    public void generateReportV3(String day) {
+        // 1. 检查文件
+        String fileName = outputProperties.getOutputFileNamePrefix() + day + ".xlsx";
+        File file = Paths.get(outputProperties.getOutputPath(), "V3", day).toFile();
+        if (!file.exists()) {
+            boolean mkdirs = file.mkdirs();
+            System.out.println(mkdirs);
+        }
+        try {
+            workbook = getWorkbook();
+            // 管理端-移网质量类
+            managementDetailService.checkDataSource(day);
+            getSheet1V3(day);
+            // 客户端-战略考核
+            // getSheet1_1(day);
+            // // 管理端-重复投诉率
+            // getSheet2(day);
+            // // 投诉处理时长、超时工单概况
+            // getSheet3(day);
+            // // 客户端-投诉问题解决满意度 客户端-投诉问题解决率 客户端-投诉问题响应率
+            // getSheet4_6(day);
+            // 4. 保存到本地文件
+            try (OutputStream outputStream = new FileOutputStream(
+                    Paths.get(file.getAbsolutePath(), fileName).toFile())) {
+                workbook.write(outputStream);
+                workbook.close();
+                workbook = null;
+            } catch (Exception e) {
+                e.printStackTrace();
+                log.error("写入失败。。。" + e.getMessage());
+            }
+        } finally {
+            if (workbook != null) {
+                try {
+                    workbook.close();
+                } catch (IOException e) {
+                    e.printStackTrace();
+                }
+                workbook = null;
+            }
+        }
+    }
+
     /**
      * 客户端-投诉问题解决满意度
      * 客户端-投诉问题解决率
@@ -1306,11 +1349,29 @@ public class TslReportService {
         }
     }
 
+    /**
+     * 管理端-移网感知类 2024年适配需求
+     */
+    private void getSheet1V3(String day) {
+        // 获取数据
+        Map<String, List<Object>> seet1Data = managementDetailService.getSheet1DataV3(day);
+        getSheet1(day, seet1Data, "管理端-移网感知类");
+    }
+
     /**
      * 管理端-移网质量类
      */
-    private void getSheet1(String day) {
-        Sheet sheet = getWorkbook().createSheet("管理端-移网质量类");
+    private void getSheet1V1(String day) {
+        // 获取数据
+        Map<String, List<Object>> seet1Data = tslDataService.getSheet1Data(day);
+        getSheet1(day, seet1Data, "管理端-移网质量类");
+    }
+
+    /**
+     * 写sheet1
+     */
+    private void getSheet1(String day, Map<String, List<Object>> seet1Data, String sheetName) {
+        Sheet sheet = getWorkbook().createSheet(sheetName);
 
         // 计算天数
         LocalDate date = LocalDate.parse(day, DateTimeFormatter.ofPattern("yyyyMMdd"));
@@ -1356,7 +1417,7 @@ public class TslReportService {
 
         // 第一行 标题栏
         cell = sheet.createRow(0).createCell(0);
-        cell.setCellValue(day.substring(0, 4) + "年客服投诉清单各地市投诉率情况（管理端-移网质量类）");
+        cell.setCellValue(day.substring(0, 4) + "年客服投诉清单各地市投诉率情况（" + sheetName + "）");
         cell.setCellStyle(cellStyle2);
         // 合并单元格
         CellRangeAddress range = new CellRangeAddress(0, 0, 0, dayOfMonth + 7);
@@ -1399,9 +1460,6 @@ public class TslReportService {
         cell.setCellValue("地市");
         cell.setCellStyle(cellStyle1);
 
-        // 获取数据
-        Map<String, List<Object>> seet1Data = tslDataService.getSheet1Data(day);
-
         int rowNum = 2;
         int cellNum = 0;
         // 写入各地市数据

src/main/java/com/nokia/tsl_data/util/DateFormatUtil.java

@@ -0,0 +1,54 @@
+package com.nokia.tsl_data.util;
+
+import java.text.DateFormat;
+import java.text.ParseException;
+import java.text.SimpleDateFormat;
+import java.time.ZoneId;
+import java.time.format.DateTimeFormatter;
+import java.util.Calendar;
+import java.util.Date;
+import java.util.Locale;
+
+/**
+ * 处理时间格式化操作
+ */
+public class DateFormatUtil {
+
+    public static DateTimeFormatter ofPattern(String pattern) {
+        return DateTimeFormatter.ofPattern(pattern).withZone(ZoneId.of("Asia/Shanghai"));
+    }
+
+    public static long zeroClockTodayLong() {
+        return zeroClockTodayDate().getTime();
+    }
+
+    public static Date zeroClockTodayDate() {
+        DateFormat dateFormat = new SimpleDateFormat("yyyyMMdd000000");
+        String formattedDateString = dateFormat.format(new Date());
+        try {
+            return dateFormat.parse(formattedDateString);
+        } catch (ParseException e) {
+            e.printStackTrace();
+            throw new RuntimeException("获取zeroClockTodayDate出错: " + e.getMessage());
+        }
+    }
+
+    public static Calendar toCalendar(String formattedDateString, String parttern) {
+        Calendar calendar = Calendar.getInstance(Locale.CHINA);
+        calendar.setTime(parseDate(formattedDateString, parttern));
+        return calendar;
+    }
+
+    public static Date parseDate(String formattedDateString, String parttern) {
+        return parseDate(formattedDateString, new SimpleDateFormat(parttern));
+    }
+
+    public static Date parseDate(String formattedDateString, DateFormat dateFormat) {
+        try {
+            return dateFormat.parse(formattedDateString);
+        } catch (ParseException e) {
+            e.printStackTrace();
+            throw new RuntimeException(e.getMessage());
+        }
+    }
+}

src/main/java/com/nokia/tsl_data/util/DateUtil.java

@@ -1,37 +0,0 @@
-package com.nokia.tsl_data.util;
-
-import java.text.DateFormat;
-import java.text.ParseException;
-import java.text.SimpleDateFormat;
-import java.util.Date;
-
-/**
- * 处理Date
- */
-public class DateUtil {
-
-    private static final DateFormat ZERO_CLOCK_DATE_FORMAT = new SimpleDateFormat("yyyyMMdd000000");
-    private static final DateFormat SIMPLE_DATE_FORMAT = new SimpleDateFormat("yyyyMMddHHmmss");
-
-    public static long zeroClockTodayLong() {
-        return zeroClockTodayDate().getTime();
-    }
-
-    public static String zeroClockTodayString(String pattern) {
-        DateFormat format = new SimpleDateFormat(pattern);
-        return format.format(zeroClockTodayDate());
-    }
-
-    public static String zeroClockTodayString() {
-        return ZERO_CLOCK_DATE_FORMAT.format(new Date());
-    }
-
-    public static Date zeroClockTodayDate() {
-        try {
-            return SIMPLE_DATE_FORMAT.parse(zeroClockTodayString());
-        } catch (ParseException e) {
-            e.printStackTrace();
-            throw new RuntimeException("获取zeroClockTodayDate出错: " + e.getMessage());
-        }
-    }
-}

src/main/java/com/nokia/tsl_data/util/InstantUtil.java

@@ -1,14 +0,0 @@
-package com.nokia.tsl_data.util;
-
-import java.time.ZoneId;
-import java.time.format.DateTimeFormatter;
-
-/**
- * Instant格式化
- */
-public class InstantUtil {
-
-    public static DateTimeFormatter ofPattern(String pattern) {
-        return DateTimeFormatter.ofPattern(pattern).withZone(ZoneId.of("Asia/Shanghai"));
-    }
-}

src/main/resources/application.yml

@@ -3,7 +3,7 @@ server:
 
 Spring:
   profiles:
-    active: dev
+    active: pro
   jpa:
     hibernate:
       ddl-auto: update

src/test/java/com/nokia/tsl_data/TslDataApplicationTest.java

@@ -1,6 +1,7 @@
 package com.nokia.tsl_data;
 
-import com.nokia.tsl_data.service.DataWarehouseService;
+import com.nokia.tsl_data.service.TslReportService;
+
 import org.junit.jupiter.api.Test;
 import org.springframework.beans.factory.annotation.Autowired;
 import org.springframework.boot.test.context.SpringBootTest;
@@ -9,10 +10,10 @@ import org.springframework.boot.test.context.SpringBootTest;
 class TslDataApplicationTest {
 
     @Autowired
-    private DataWarehouseService dataWarehouseService;
+    private TslReportService tslReportService;
 
     @Test
     void test() {
-        dataWarehouseService.warehouseComplaintDetailsFixYwdDay("20231224");
+        tslReportService.generateReportV3("20231224");
     }
 }