测试了入库方式

.gitignore

@@ -1 +1,2 @@
-**/target/
+**/target/
+**/download/

data_generation/pom.xml

@@ -1,43 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<project xmlns="http://maven.apache.org/POM/4.0.0"
-    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
-    xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/xsd/maven-4.0.0.xsd">
-    <modelVersion>4.0.0</modelVersion>
-
-    <parent>
-        <groupId>com.nokia</groupId>
-        <artifactId>report_auto</artifactId>
-        <version>1.0</version>
-        <relativePath>../pom.xml</relativePath>
-    </parent>
-
-    <groupId>com.nokia</groupId>
-    <artifactId>data_generation</artifactId>
-    <version>1.0</version>
-
-    <packaging>jar</packaging>
-
-    <properties>
-        <!-- 跳过测试代码 -->
-        <skipTests>
-            true</skipTests>
-        <!-- 指定java的版本 -->
-        <java.version>1.8</java.version>
-        <!-- 文件拷贝时的编码 -->
-        <project.build.sourceEncoding>UTF-8</project.build.sourceEncoding>
-        <project.reporting.outputEncoding>UTF-8</project.reporting.outputEncoding>
-        <!-- 指定maven-compiler-plugin的配置属性开始 -->
-        <!-- 编译时的编码 -->
-        <maven.compiler.encoding>
-            UTF-8</maven.compiler.encoding>
-        <!-- 指定编译的版本 -->
-        <maven.compiler.source>1.8</maven.compiler.source>
-        <maven.compiler.target>1.8</maven.compiler.target>
-        <maven.compiler.compilerVersion>1.8</maven.compiler.compilerVersion>
-        <!-- 指定maven-compiler-plugin的配置属性结束 -->
-    </properties>
-
-    <dependencies>
-        
-    </dependencies>
-</project>

dingtalk_auto/src/main/java/com/nokia/common/jsch/SftpUtil.java

@@ -27,7 +27,7 @@ public class SftpUtil {
     private String password;
 
     /**
-     * sftp工具
+     * sftp工具，从sftp服务器下载文件到本地
      * 
      * @param src 源路径，必须是一个文件路径
      * @param dst 目的路径，也应该是一个文件路径
@@ -41,6 +41,13 @@ public class SftpUtil {
         }
     }
 
+    /**
+     * 获取sftp指定目录下文件名列表
+     * 
+     * @param path
+     * @return
+     * @throws SftpException
+     */
     @SuppressWarnings("rawtypes")
     public List<String> ls(String path) throws SftpException {
         List<String> files = new ArrayList<>();

dingtalk_auto/src/main/java/com/nokia/dingtalk_auto/config/RedisTemplateConfig.java

@@ -0,0 +1,16 @@
+package com.nokia.dingtalk_auto.config;
+
+import org.springframework.context.annotation.Bean;
+import org.springframework.data.redis.connection.RedisConnectionFactory;
+import org.springframework.data.redis.core.RedisTemplate;
+
+// @Configuration
+public class RedisTemplateConfig {
+    
+    @Bean
+    public RedisTemplate<String, Object> redisTemplate(RedisConnectionFactory redisConnectionFactory) {
+        RedisTemplate<String, Object> redisTemplate = new RedisTemplate<>();
+        redisTemplate.setConnectionFactory(redisConnectionFactory);
+        return redisTemplate;
+    }
+}

dingtalk_auto/src/main/java/com/nokia/dingtalk_auto/service/task/TslTaskService.java

@@ -1,8 +1,117 @@
 package com.nokia.dingtalk_auto.service.task;
 
+import java.io.File;
+import java.io.IOException;
+import java.util.HashMap;
+import java.util.List;
+import java.util.Map;
+
+import javax.annotation.Resource;
+
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.data.redis.core.RedisTemplate;
+import org.springframework.stereotype.Service;
+import org.springframework.web.client.RestTemplate;
+
+import com.fasterxml.jackson.databind.ObjectMapper;
+import com.jcraft.jsch.JSchException;
+import com.jcraft.jsch.SftpException;
+import com.nokia.common.dingtalk.DingTalkUtil;
+import com.nokia.common.dingtalk.exception.DingTalkApiException;
+import com.nokia.common.jsch.SftpUtil;
+
 /**
- * 向钉钉群发送
+ * 向钉钉群发送投诉清单各地市投诉率
  */
+@Service
 public class TslTaskService {
-    
+
+    @Value("${tslTask.dingTalk.appKey:dingothmdq6opv6hjrm5}")
+    private String appKey;
+
+    @Value("${tslTask.dingTalk.appSecret:SeoyAwUnzFIFY4j4CX089HJ0i-pj1BIzByB3AZcnbCQaq94lZvazFpfEGGQwPznc}")
+    private String appSecret;
+
+    @Value("${tslTask.dingTalk.openConversationId:cidcWmmFwduUTDB3G0vPNOldQ==}")
+    private String openConversationId;
+
+    @Value("${tslTask.remoteDir:/data/report_auto/report}")
+    private String remoteDir;
+
+    @Value("${tslTask.localDir:./download}")
+    private String localDir;
+
+    @Value("${tslTask.remoteHost:133.96.94.105}")
+    private String remoteHost;
+
+    @Value("${tslTask.remotePort:22}")
+    private int remotePort;
+
+    @Value("${tslTask.remoteUser:do}")
+    private String remoteUser;
+
+    @Value("${tslTask.remotePassword:Richr00t}")
+    private String remotePassword;
+
+    @Resource
+    private RestTemplate restTemplate;
+    @Resource
+    private RedisTemplate<String, Object> redisTemplate;
+    @Resource
+    private ObjectMapper objectMapper;
+
+    // 完成指定日期的发送任务
+    public void runTask(String day) {
+        // 1. 下载文件
+        download(day);
+        // 2. 发送文件
+        sendDingTalkMsg(day);
+    }
+
+    public void sendDingTalkMsg(String day) {
+        DingTalkUtil dingTalkUtil = new DingTalkUtil(appKey, appSecret, openConversationId, restTemplate,
+                redisTemplate, objectMapper);
+        String localPath = localDir + "/" + day;
+        File[] files = new File(localPath).listFiles();
+        for (File file : files) {
+            try {
+                String mediaId = dingTalkUtil.upload(file.getAbsolutePath());
+                Map<String, Object> map = new HashMap<>();
+                map.put("photoURL", mediaId);
+                dingTalkUtil.sendMsgWithRobot(map);
+            } catch (DingTalkApiException e) {
+                // TODO Auto-generated catch block
+                e.printStackTrace();
+            }
+        }
+    }
+
+    public void download(String day) {
+        SftpUtil sftpUtil = new SftpUtil().setHost(remoteHost)
+                .setPort(remotePort)
+                .setUser(remoteUser)
+                .setPassword(remotePassword);
+
+        String remotePath = remoteDir + "/" + day;
+        String localPath = localDir + "/" + day;
+
+        File localFile = new File(localPath);
+        if (!localFile.exists()) {
+            localFile.mkdirs();
+        }
+
+        try {
+            sftpUtil.connect();
+            List<String> files = sftpUtil.ls(remotePath);
+            for (String fileName : files) {
+                if (fileName.endsWith(".png")) {
+                    sftpUtil.get(remotePath + "/" + fileName, localPath + "/" + fileName);
+                }
+            }
+        } catch (JSchException | SftpException | IOException e) {
+            e.printStackTrace();
+        } finally {
+            sftpUtil.disconnect();
+        }
+    }
 }

dingtalk_auto/src/main/resources/application.properties

@@ -3,3 +3,10 @@ spring.profiles.active=dev
 server.port=11111
 
 logging.level.com.nokia=debug
+
+tslTask.remoteDir=/data/report_auto/test
+tslTask.remoteHost=133.96.94.105
+
+tslTask.dingTalk.appKey=dingothmdq6opv6hjrm5
+tslTask.dingTalk.appSecret=SeoyAwUnzFIFY4j4CX089HJ0i-pj1BIzByB3AZcnbCQaq94lZvazFpfEGGQwPznc
+tslTask.dingTalk.openConversationId=cidcWmmFwduUTDB3G0vPNOldQ==

dingtalk_auto/src/test/java/com/nokia/dingtalk_auto/service/task/TslTaskServiceTest.java

@@ -0,0 +1,16 @@
+package com.nokia.dingtalk_auto.service.task;
+
+import org.junit.jupiter.api.Test;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.boot.test.context.SpringBootTest;
+
+@SpringBootTest
+public class TslTaskServiceTest {
+    @Autowired
+    private TslTaskService tslTaskService;
+
+    @Test
+    void test() {
+        tslTaskService.sendDingTalkMsg("20230411");
+    }
+}

doc/开发文档/数据库文档/建表.sql

@@ -0,0 +1,107 @@
+-- 创建角色
+create role report_auto login;
+
+-- 修改密码
+alter role report_auto with password 'Richr00t!';
+
+-- 创建模式
+create schema report_auto;
+
+-- 赋予权限
+grant all on schema report_auto to report_auto;
+
+-- 建表--暂时不考虑分区
+
+-- 河北_CEM高品质2日统计
+drop table if exists report_auto.he_d_high_quality;
+CREATE TABLE report_auto.he_d_high_quality (
+	id bigserial NOT NULL,
+	month_id varchar(6) NOT NULL,
+  day_id varchar(2) NOT NULL,
+  acct_date varchar(30) NOT NULL,
+  businoareaname varchar(15) NOT NULL,
+  profes_dep varchar(15) NOT NULL,
+  big_type_name varchar(60) NOT NULL,
+  small_type_name varchar(120) NOT NULL,
+  total_complaints varchar(30) NULL,
+  hotline_complaints varchar(30) NULL,
+  other_complaint varchar(30) NULL,
+  litigation_volume varchar(30) NULL,
+  satisfaction_rate varchar(30) NULL,
+  satisfaction_count varchar(30) NULL,
+  total_evaluation varchar(30) NULL,
+  complaint_satisfied varchar(30) NULL,
+  complaint_satisfied_list varchar(30) NULL,
+  complaint_satisfied_count varchar(30) NULL,
+  complaint_resolution varchar(30) NULL,
+  complaint_resolution_list varchar(30) NULL,
+  complaint_resolution_count varchar(30) NULL,
+  complaint_response varchar(30) NULL,
+  complaint_response_list varchar(30) NULL,
+  complaint_response_count varchar(30) NULL,
+  complaint varchar(30) NULL,
+  fault_satisfaction_rate varchar(30) NULL,
+  fault_satisfaction_list varchar(30) NULL,
+  fault_satisfaction_count varchar(30) NULL,
+  fault_resolution_rate varchar(30) NULL,
+  fault_resolution_list varchar(30) NULL,
+  fault_resolution_count varchar(30) NULL,
+  fault_response_rate varchar(30) NULL,
+  fault_response_list varchar(30) NULL,
+  fault_response_count varchar(30) NULL,
+	CONSTRAINT he_d_high_quality_pkey PRIMARY KEY (id)
+);
+
+-- 河北_CEM移网质量投诉明细
+drop table if exists report_auto.he_d_mobile_comp;
+CREATE TABLE report_auto.he_d_mobile_comp (
+	id bigserial NOT NULL,
+  month_id varchar(6) NOT NULL,
+  day_id varchar(2) NOT NULL,
+  acct_date varchar(300) NOT NULL,
+  sheet_no varchar(150) NULL,
+  is_online_complete varchar(300) NULL,
+  contact_no varchar(300) NULL,
+  busi_no varchar(300) NULL,
+  serv_content varchar(4136) NULL,
+  last_deal_content varchar(4136) NULL,
+  deal_depart_name varchar(300) NULL,
+  deal_opinion varchar(4136) NULL,
+  serv_type varchar(600) NULL,
+  bus_type varchar(300) NULL,
+  duty_reason varchar(600) NULL,
+  accept_channel varchar(300) NULL,
+  submit_channel varchar(300) NULL,
+  compl_area_local varchar(300) NULL,
+  duty_major varchar(300) NULL,
+  product_name varchar(600) NULL,
+  sp_product_code varchar(600) NULL,
+  pre_repair_name varchar(300) NULL,
+  pre_repair_charges varchar(24) NULL,
+  fault_location varchar(300) NULL,
+  cust_level varchar(300) NULL,
+  satisfaction_in_reply varchar(300) NULL,
+  is_ok_in_reply varchar(300) NULL,
+  accept_time varchar(19) NULL,
+  end_time varchar(19) NULL,
+  proce_time varchar(19) NULL,
+  cust_area varchar(300) NULL,
+  is_cust_serv_complete varchar(300) NULL,
+  is_send_sheet_complete varchar(300) NULL,
+  is_repeat varchar(300) NULL,
+  is_upgrade varchar(300) NULL,
+  is_timeout varchar(300) NULL,
+  gis_city varchar(300) NULL,
+  process_nums varchar(24) NULL,
+  deal_depart_name_1 varchar(300) NULL,
+  deal_depart_name_2 varchar(300) NULL,
+  deal_depart_name_3 varchar(300) NULL,
+  first_call_back_time varchar(19) NULL,
+  proce_remark varchar(4136) NULL,
+  duty_major_day varchar(300) NULL,
+  duty_reason_id_day varchar(300) NULL,
+  duty_major_month varchar(300) NULL,
+  duty_reason_id_month varchar(300) NULL,
+  voice_text varchar(4136) NULL,
+  CONSTRAINT he_d_mobile_comp_pkey PRIMARY KEY (id)
+)

doc/开发文档/样本数据/输入/HE_D_HIGH_QUALITY_COUNT_DAY_20230412.csv

@@ -1,948 +1,948 @@
-账期月,账期日,日期,工�归属地市,专业线,大类问题,�类问题,总投诉�（办结�）,10010热线投诉�（办结�）,�业厅�在线等其他投诉渠�（办结�）,10015�诉�（办结�）,总满�率,总满��评�,总�评�,投诉满�率,投诉满��,投诉满��评�,投诉解决率,投诉解决�,投诉解决�评�,投诉�应率,投诉�应�,投诉�应�评�,投诉未邀请评价�,故障满�率,故障满��,故障满��评�,故障解决率,故障解决�,故障解决�评�,故障�应率,故障�应�,故障�应�评�,
+ÕËÆÚÔÂ,ÕËÆÚÈÕ,ÈÕÆÚ,¹¤µ¥¹éÊôµØÊÐ,רҵÏß,´óÀàÎÊÌâ,СÀàÎÊÌâ,×ÜͶËßÁ¿£¨°ì½áÁ¿£©,10010ÈÈÏßͶËßÁ¿£¨°ì½áÁ¿£©,ÓªÒµÌü¡¢ÔÚÏßµÈÆäËûͶËßÇþµÀ£¨°ì½áÁ¿£©,10015ÉýËßÁ¿£¨°ì½áÁ¿£©,×ÜÂúÒâÂÊ,×ÜÂúÒâ²ÎÆÀÁ¿,×ܲÎÆÀÁ¿,ͶËßÂúÒâÂÊ,ͶËßÂúÒâÁ¿,ͶËßÂúÒâ²ÎÆÀÁ¿,ͶËß½â¾öÂÊ,ͶËß½â¾öÁ¿,ͶËß½â¾ö²ÎÆÀÁ¿,ͶËßÏìÓ¦ÂÊ,ͶËßÏìÓ¦Á¿,ͶËßÏìÓ¦²ÎÆÀÁ¿,ͶËßδÑûÇëÆÀ¼ÛÁ¿,¹ÊÕÏÂúÒâÂÊ,¹ÊÕÏÂúÒâÁ¿,¹ÊÕÏÂúÒâ²ÎÆÀÁ¿,¹ÊÕϽâ¾öÂÊ,¹ÊÕϽâ¾öÁ¿,¹ÊÕϽâ¾ö²ÎÆÀÁ¿,¹ÊÕÏÏìÓ¦ÂÊ,¹ÊÕÏÏìÓ¦Á¿,¹ÊÕÏÏìÓ¦²ÎÆÀÁ¿,
 MONTH_ID,DAY_ID,ACCT_DATE,BUSINOAREANAME,PROFES_DEP,BIG_TYPE_NAME,SMALL_TYPE_NAME,TOTAL_COMPLAINTS,HOTLINE_COMPLAINTS,OTHER_COMPLAINT,LITIGATION_VOLUME,SATISFACTION_RATE,SATISFACTION_COUNT,TOTAL_EVALUATION,COMPLAINT_SATISFIED,COMPLAINT_SATISFIED_LIST,COMPLAINT_SATISFIED_COUNT,COMPLAINT_RESOLUTION,COMPLAINT_RESOLUTION_LIST,COMPLAINT_RESOLUTION_COUNT,COMPLAINT_RESPONSE,COMPLAINT_RESPONSE_LIST,COMPLAINT_RESPONSE_COUNT,COMPLAINT,FAULT_SATISFACTION_RATE,FAULT_SATISFACTION_LIST,FAULT_SATISFACTION_COUNT,FAULT_RESOLUTION_RATE,FAULT_RESOLUTION_LIST,FAULT_RESOLUTION_COUNT,FAULT_RESPONSE_RATE,FAULT_RESPONSE_LIST,FAULT_RESPONSE_COUNT,
-202304,12,2023/4/12,石家庄,业务产�,--,--,6500,5911,166,423,86.46%,2662,3062,86.46%,2662,3062,85.12%,2797,3269,94.21%,2700,2849,17,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,--,200,194,0,6,88.54%,85,96,88.54%,85,96,89.62%,95,106,96.59%,85,88,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,�知情办�业务等糊涂消费,46,46,0,0,91.67%,22,24,91.67%,22,24,92.31%,24,26,95.00%,19,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,业务产�使用与规则争议,31,30,0,1,73.33%,11,15,73.33%,11,15,94.12%,16,17,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,产�套�资费争议,70,67,0,3,94.12%,32,34,94.12%,32,34,89.74%,35,39,100.00%,31,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,入网/�入�阻���便�,5,4,0,1,33.33%,1,3,33.33%,1,3,33.33%,1,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,增值业务与一次性费用�认�,14,13,0,1,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
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-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,离网�阻�,9,9,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,11,11,0,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,--,3854,3348,141,365,85.94%,1565,1805,85.94%,1565,1805,84.39%,1627,1912,93.78%,1597,1687,16,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,�知情办�业务等糊涂消费,540,389,16,135,81.04%,218,269,81.04%,218,269,79.29%,222,280,91.67%,231,252,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,业务产�使用与规则争议,1125,1053,38,34,82.59%,408,488,82.59%,408,488,80.92%,424,518,91.37%,413,446,6,,0,0,,0,0,,0,0,
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-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,增值业务与一次性费用�认�,215,132,14,69,92.45%,98,106,92.45%,98,106,90.52%,105,116,97.09%,100,103,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,503,486,15,2,86.57%,232,268,86.57%,232,268,86.22%,244,283,97.30%,252,259,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,移网业务体验,�出�顺利,19,10,0,9,75.00%,3,4,75.00%,3,4,83.33%,5,6,75.00%,3,4,0,,0,0,,0,0,,0,0,
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-202304,12,2023/4/12,石家庄,业务产�,��业务体验,--,2446,2369,25,52,87.09%,1012,1161,87.09%,1012,1161,85.86%,1075,1251,94.70%,1018,1074,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,�知情办�业务等糊涂消费,477,462,3,12,88.89%,200,225,88.89%,200,225,85.12%,206,242,95.73%,202,211,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,业务产�使用与规则争议,805,786,12,7,85.56%,314,367,85.56%,314,367,82.53%,326,395,92.81%,310,334,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,产�套�资费争议,298,279,2,17,87.79%,115,130,87.79%,115,130,89.93%,125,138,90.32%,112,123,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,入网/�入�阻���便�,43,43,0,0,78.26%,18,23,78.26%,18,23,84.00%,21,25,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,增值业务与一次性费用�认�,150,137,2,11,87.36%,76,87,87.36%,76,87,93.26%,83,89,97.53%,79,81,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,470,464,5,1,86.27%,220,255,86.27%,220,255,85.66%,233,272,95.76%,226,236,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,�出�顺利,14,11,0,3,100.00%,6,6,100.00%,6,6,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,离网�阻�,55,54,1,0,91.30%,21,23,91.30%,21,23,81.48%,22,27,100.00%,24,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,134,133,0,1,93.33%,42,45,93.33%,42,45,94.64%,53,56,100.00%,39,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信�安全,--,--,488,464,9,15,80.86%,169,209,80.86%,169,209,77.68%,174,224,89.95%,170,189,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信�安全,网络与信�安全,--,488,464,9,15,80.86%,169,209,80.86%,169,209,77.68%,174,224,89.95%,170,189,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信�安全,网络与信�安全,安全规则引�用户�满,317,303,2,12,79.84%,103,129,79.84%,103,129,76.09%,105,138,87.83%,101,115,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,信�安全,网络与信�安全,安全风险导致用户�满,171,161,7,3,82.50%,66,80,82.50%,66,80,80.23%,69,86,93.24%,69,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,--,--,8,7,1,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,基础业务（�线�IDC等）,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,物�网2C,--,7,7,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,物�网2C,业务产�使用与规则争议,6,6,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,政�业务,物�网2C,产�套�资费争议,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,--,--,2622,2364,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,--,2622,2364,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,�转相关信�化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题,数字化能力�足,2621,2363,80,178,87.77%,1084,1224,87.77%,1084,1224,86.56%,1134,1299,94.66%,1082,1132,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题-��,--,0,0,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,数字化,数字化问题-��,�康��行程�异常,0,0,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,--,--,551,455,28,68,85.77%,235,274,85.77%,235,274,83.45%,242,290,89.96%,224,249,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,2I��,--,36,33,0,3,65.00%,13,20,65.00%,13,20,68.18%,15,22,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,2I��,渠��务�一致,16,16,0,0,66.67%,6,9,66.67%,6,9,81.82%,9,11,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,2I��,问题处���时�咨询�准确等,20,17,0,3,63.64%,7,11,63.64%,7,11,54.55%,6,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,公众客户��,--,4,1,0,3,50.00%,1,2,50.00%,1,2,33.33%,1,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,公众客户��,业务办�有差错，推诿办�,4,1,0,3,50.00%,1,2,50.00%,1,2,33.33%,1,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,其他,--,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,其他,其他,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,--,132,76,21,35,85.48%,53,62,85.48%,53,62,83.33%,55,66,92.86%,52,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,5,2,1,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,�务�度差,4,4,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,�务能力�足办���功,57,21,3,33,75.00%,21,28,75.00%,21,28,72.41%,21,29,85.19%,23,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,渠��务�一致,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,65,48,17,0,93.75%,30,32,93.75%,30,32,91.43%,32,35,100.00%,27,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,智家工程师,--,83,79,1,3,86.00%,43,50,86.00%,43,50,83.33%,45,54,86.67%,39,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,智家工程师,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,智家工程师,�务�度差,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,智家工程师,�务能力�足办���功,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,智家工程师,问题处���时�咨询�准确等,78,74,1,3,85.42%,41,48,85.42%,41,48,82.69%,43,52,86.05%,37,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,热线,--,62,54,0,8,93.75%,30,32,93.75%,30,32,96.88%,31,32,90.00%,27,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,热线,业务办�有差错，推诿办�,31,28,0,3,93.33%,14,15,93.33%,14,15,100.00%,15,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,热线,�务�度差,6,1,0,5,66.67%,2,3,66.67%,2,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,热线,渠��务�一致,20,20,0,0,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,热线,问题处���时�咨询�准确等,5,5,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,�业厅,--,229,209,6,14,87.62%,92,105,87.62%,92,105,83.64%,92,110,89.69%,87,97,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,�业厅,业务办�有差错，推诿办�,164,146,4,14,88.46%,69,78,88.46%,69,78,82.93%,68,82,91.67%,66,72,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,�业厅,�务�度差,57,56,1,0,83.33%,20,24,83.33%,20,24,84.00%,21,25,81.82%,18,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,渠��务,�业厅,渠��务�一致,8,7,1,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,--,--,6997,6487,388,122,93.09%,2116,2272,90.35%,730,807,84.49%,730,863,95.38%,743,778,1,94.61%,1386,1465,94.33%,1382,1465,97.90%,1350,1379,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,--,5526,5143,339,44,94.08%,1461,1553,85.23%,75,88,81.25%,78,96,89.29%,75,84,0,94.61%,1386,1465,94.33%,1382,1465,97.90%,1350,1379,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,TV中断���用,330,298,31,1,94.64%,106,112,100.00%,1,1,50.00%,1,2,100.00%,1,1,0,94.59%,105,111,93.69%,104,111,97.22%,105,108,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,上网中断���用,4009,3861,122,26,95.29%,1113,1168,91.49%,43,47,92.00%,46,50,93.33%,42,45,0,95.45%,1070,1121,95.18%,1067,1121,97.91%,1030,1052,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,上网建网影�客户,157,147,0,10,76.67%,23,30,72.73%,8,11,66.67%,8,12,72.73%,8,11,0,78.95%,15,19,63.16%,12,19,82.35%,14,17,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,上网端网业�匹�,43,40,1,2,80.00%,20,25,80.00%,20,25,71.43%,20,28,86.96%,20,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,上网网络�顿,433,247,183,3,88.71%,110,124,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,89.43%,110,123,92.68%,114,123,99.15%,116,117,
-202304,12,2023/4/12,石家庄,网络质�,固网网络体验,语音通信问题,554,550,2,2,94.68%,89,94,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,94.51%,86,91,93.41%,85,91,100.00%,85,85,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,--,1471,1344,49,78,90.97%,655,719,90.97%,655,719,84.90%,652,767,96.12%,668,694,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,上网中断���用,265,213,8,44,93.48%,129,138,93.48%,129,138,90.07%,136,151,99.26%,134,135,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,上网网络�顿,370,356,12,2,94.44%,187,198,94.44%,187,198,88.83%,183,206,97.94%,190,194,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,漫游争议,7,4,3,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,短信使用问题,54,24,14,16,70.00%,7,10,70.00%,7,10,66.67%,8,12,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,石家庄,网络质�,移网网络体验,语音通信问题,775,747,12,16,88.68%,329,370,88.68%,329,370,81.31%,322,395,94.37%,335,354,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,--,--,--,10202,9500,336,366,88.82%,3645,4086,86.92%,2679,3064,85.36%,2798,3260,94.28%,2685,2830,18,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,�山,业务产�,--,--,4930,4558,94,278,85.97%,2145,2478,85.97%,2145,2478,85.25%,2265,2640,93.93%,2168,2291,17,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,--,110,106,0,4,93.55%,58,62,93.55%,58,62,98.41%,62,63,94.83%,55,58,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,�知情办�业务等糊涂消费,24,23,0,1,85.71%,6,7,85.71%,6,7,100.00%,8,8,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,业务产�使用与规则争议,22,22,0,0,94.12%,16,17,94.12%,16,17,100.00%,17,17,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,产�套�资费争议,27,27,0,0,93.33%,14,15,93.33%,14,15,100.00%,15,15,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,入网/�入�阻���便�,7,6,0,1,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,增值业务与一次性费用�认�,12,11,0,1,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,13,13,0,0,100.00%,8,8,100.00%,8,8,87.50%,7,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,离网�阻�,4,3,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,--,2755,2448,76,231,85.37%,1167,1352,85.37%,1167,1352,84.64%,1234,1443,93.40%,1189,1258,15,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,�知情办�业务等糊涂消费,345,267,16,62,85.80%,151,175,85.80%,151,175,79.89%,151,188,94.67%,160,168,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,业务产�使用与规则争议,734,691,22,21,84.64%,292,338,84.64%,292,338,83.96%,314,367,90.25%,287,311,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,产�套�资费争议,862,761,14,87,86.49%,365,416,86.49%,365,416,87.05%,383,434,94.07%,365,382,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,入网/�入�阻���便�,44,42,2,0,81.82%,18,22,81.82%,18,22,81.82%,18,22,90.48%,19,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,增值业务与一次性费用�认�,185,136,9,40,89.58%,86,95,89.58%,86,95,88.46%,92,103,95.74%,90,93,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,435,418,9,8,82.17%,189,230,82.17%,189,230,83.94%,209,249,96.24%,205,213,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,�出�顺利,11,7,0,4,80.00%,4,5,80.00%,4,5,100.00%,6,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,离网�阻�,44,36,2,6,85.71%,18,21,85.71%,18,21,77.27%,17,22,89.47%,17,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,95,90,2,3,88.00%,44,50,88.00%,44,50,84.62%,44,52,89.36%,42,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,--,2065,2004,18,43,86.30%,920,1064,86.30%,920,1064,85.30%,969,1134,94.58%,924,975,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,�知情办�业务等糊涂消费,390,370,4,16,89.30%,192,214,89.30%,192,214,88.50%,200,225,94.47%,188,198,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,业务产�使用与规则争议,640,629,6,5,85.80%,272,317,85.80%,272,317,82.09%,275,335,91.99%,264,287,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,产�套�资费争议,283,274,0,9,86.30%,126,146,86.30%,126,146,83.77%,129,154,95.49%,127,133,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,入网/�入�阻���便�,40,40,0,0,94.12%,16,17,94.12%,16,17,100.00%,18,18,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,增值业务与一次性费用�认�,126,113,2,11,89.06%,57,64,89.06%,57,64,92.65%,63,68,96.36%,53,55,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,474,468,6,0,83.27%,204,244,83.27%,204,244,84.96%,226,265,95.71%,223,232,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,�出�顺利,8,7,0,1,57.14%,4,7,57.14%,4,7,42.86%,3,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,离网�阻�,16,15,0,1,75.00%,6,8,75.00%,6,8,88.89%,8,9,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,88,88,0,0,91.49%,43,47,91.49%,43,47,88.68%,47,53,100.00%,43,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,信�安全,--,--,211,201,2,8,87.18%,68,78,87.18%,68,78,78.31%,65,83,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,信�安全,网络与信�安全,--,211,201,2,8,87.18%,68,78,87.18%,68,78,78.31%,65,83,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,信�安全,网络与信�安全,安全规则引�用户�满,135,126,2,7,85.19%,46,54,85.19%,46,54,77.19%,44,57,95.92%,47,49,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,信�安全,网络与信�安全,安全风险导致用户�满,76,75,0,1,91.67%,22,24,91.67%,22,24,80.77%,21,26,91.67%,22,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,--,--,9,8,1,0,100.00%,1,1,100.00%,1,1,100.00%,2,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,基础业务（�线�IDC等）,--,1,0,1,0,,0,0,,0,0,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,基础业务（�线�IDC等）,�知情办�业务等糊涂消费,1,0,1,0,,0,0,,0,0,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,物�网2C,--,8,8,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,物�网2C,业务产�使用与规则争议,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,政�业务,物�网2C,产�套�资费争议,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,数字化,--,--,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,数字化,数字化问题,--,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,数字化,数字化问题,数字化能力�足,1872,1717,41,114,86.91%,810,926,86.91%,810,926,86.10%,836,965,94.74%,811,850,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,--,--,351,294,14,43,90.23%,157,174,90.23%,157,174,89.07%,163,183,95.03%,153,161,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,2I��,--,18,16,0,2,81.82%,9,11,81.82%,9,11,72.73%,8,11,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,2I��,渠��务�一致,12,12,0,0,71.43%,5,7,71.43%,5,7,57.14%,4,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,2I��,问题处���时�咨询�准确等,6,4,0,2,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,其他,--,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,其他,其他,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,手网短微等电�渠�,--,71,43,10,18,97.37%,37,38,97.37%,37,38,89.74%,35,39,100.00%,37,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,手网短微等电�渠�,�务�度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,手网短微等电�渠�,�务能力�足办���功,30,10,3,17,100.00%,16,16,100.00%,16,16,93.75%,15,16,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,39,32,6,1,95.24%,20,21,95.24%,20,21,86.36%,19,22,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,智家工程师,--,66,63,1,2,93.55%,29,31,93.55%,29,31,96.88%,31,32,88.00%,22,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,智家工程师,�务�度差,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,智家工程师,问题处���时�咨询�准确等,63,60,1,2,93.33%,28,30,93.33%,28,30,96.67%,29,30,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,热线,--,45,35,0,10,92.31%,12,13,92.31%,12,13,100.00%,14,14,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,热线,业务办�有差错，推诿办�,26,20,0,6,100.00%,6,6,100.00%,6,6,100.00%,7,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,热线,�务�度差,5,1,0,4,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,热线,渠��务�一致,10,10,0,0,66.67%,2,3,66.67%,2,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,热线,问题处���时�咨询�准确等,4,4,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,�业厅,--,149,135,3,11,86.08%,68,79,86.08%,68,79,85.88%,73,85,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,�业厅,业务办�有差错，推诿办�,108,95,2,11,86.67%,52,60,86.67%,52,60,85.94%,55,64,98.25%,56,57,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,�业厅,�务�度差,35,35,0,0,82.35%,14,17,82.35%,14,17,84.21%,16,19,78.57%,11,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,渠��务,�业厅,渠��务�一致,6,5,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,--,--,4699,4437,225,37,93.94%,1272,1353,92.17%,306,331,85.75%,301,350,96.70%,293,302,1,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,--,4139,3912,214,13,94.55%,1024,1083,95.08%,58,61,91.94%,57,62,94.74%,54,57,0,94.52%,966,1022,94.42%,965,1022,98.41%,931,946,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,TV中断���用,240,213,26,1,100.00%,70,70,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,100.00%,69,69,100.00%,69,69,100.00%,66,66,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,上网中断���用,3061,2979,74,8,95.16%,806,847,100.00%,32,32,100.00%,33,33,100.00%,32,32,0,94.97%,774,815,94.85%,773,815,98.40%,739,751,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,上网建网影�客户,250,248,0,2,81.82%,27,33,83.33%,10,12,66.67%,8,12,80.00%,8,10,0,80.95%,17,21,76.19%,16,21,94.74%,18,19,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,上网端网业�匹�,14,14,0,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,上网网络�顿,263,149,113,1,87.14%,61,70,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,86.57%,58,67,92.54%,62,67,98.36%,60,61,
-202304,12,2023/4/12,�山,网络质�,固网网络体验,语音通信问题,311,309,1,1,96.23%,51,53,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,96.00%,48,50,90.00%,45,50,97.96%,48,49,
-202304,12,2023/4/12,�山,网络质�,物�网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,物�网,上网中断���用,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,--,559,524,11,24,91.51%,248,270,91.51%,248,270,84.43%,244,288,97.15%,239,245,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,上网中断���用,153,132,2,19,90.54%,67,74,90.54%,67,74,83.54%,66,79,98.46%,64,65,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,上网网络�顿,222,218,3,1,90.57%,96,106,90.57%,96,106,85.45%,94,110,97.98%,97,99,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,漫游争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,短信使用问题,10,7,2,1,100.00%,5,5,100.00%,5,5,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�山,网络质�,移网网络体验,语音通信问题,172,165,4,3,92.94%,79,84,92.94%,79,84,85.11%,80,93,94.81%,73,76,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,--,--,--,4602,4340,120,142,89.18%,1484,1658,87.03%,993,1135,84.97%,1046,1225,93.81%,1001,1061,6,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,业务产�,--,--,2295,2153,35,107,86.93%,851,973,86.93%,851,973,85.21%,899,1049,93.68%,859,911,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,--,47,47,0,0,84.62%,11,13,84.62%,11,13,92.31%,12,13,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,�知情办�业务等糊涂消费,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,业务产�使用与规则争议,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,产�套�资费争议,12,12,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,入网/�入�阻���便�,6,6,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,增值业务与一次性费用�认�,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,6,6,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,离网�阻�,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,3,3,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,--,1269,1143,31,95,87.01%,462,525,87.01%,462,525,85.34%,489,567,92.71%,458,488,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,�知情办�业务等糊涂消费,154,124,8,22,83.61%,51,61,83.61%,51,61,87.50%,56,64,94.64%,53,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,业务产�使用与规则争议,365,354,3,8,82.17%,106,126,82.17%,106,126,79.71%,110,135,90.43%,104,112,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,产�套�资费争议,380,331,10,39,90.86%,159,172,90.86%,159,172,86.60%,168,191,94.01%,157,164,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,入网/�入�阻���便�,27,24,3,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,增值业务与一次性费用�认�,78,59,3,16,92.50%,37,40,92.50%,37,40,88.89%,40,45,94.74%,36,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,195,191,3,1,87.64%,78,89,87.64%,78,89,88.04%,81,92,94.05%,79,84,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,�出�顺利,10,3,0,7,75.00%,3,4,75.00%,3,4,60.00%,3,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,离网�阻�,22,19,1,2,50.00%,3,6,50.00%,3,6,50.00%,3,6,60.00%,3,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,38,38,0,0,90.00%,18,20,90.00%,18,20,95.45%,21,22,89.47%,17,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,--,979,963,4,12,86.90%,378,435,86.90%,378,435,84.86%,398,469,95.12%,390,410,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,�知情办�业务等糊涂消费,156,151,3,2,83.33%,60,72,83.33%,60,72,82.67%,62,75,97.06%,66,68,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,业务产�使用与规则争议,305,304,1,0,84.26%,91,108,84.26%,91,108,83.19%,99,119,91.35%,95,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,产�套�资费争议,164,159,0,5,91.46%,75,82,91.46%,75,82,91.86%,79,86,97.30%,72,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,入网/�入�阻���便�,13,13,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,增值业务与一次性费用�认�,73,68,0,5,86.11%,31,36,86.11%,31,36,82.05%,32,39,91.18%,31,34,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,195,195,0,0,87.96%,95,108,87.96%,95,108,84.03%,100,119,97.09%,100,103,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,�出�顺利,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,离网�阻�,15,15,0,0,100.00%,2,2,100.00%,2,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,51,51,0,0,86.96%,20,23,86.96%,20,23,79.17%,19,24,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信�安全,--,--,114,112,0,2,92.00%,23,25,92.00%,23,25,85.19%,23,27,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信�安全,网络与信�安全,--,114,112,0,2,92.00%,23,25,92.00%,23,25,85.19%,23,27,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信�安全,网络与信�安全,安全规则引�用户�满,80,78,0,2,93.75%,15,16,93.75%,15,16,88.24%,15,17,87.50%,14,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,信�安全,网络与信�安全,安全风险导致用户�满,34,34,0,0,88.89%,8,9,88.89%,8,9,80.00%,8,10,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,--,--,896,831,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,--,896,831,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,�转相关信�化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,数字化,数字化问题,数字化能力�足,895,830,17,48,88.51%,339,380,88.51%,339,380,85.92%,354,409,94.43%,339,356,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,--,--,145,123,3,19,76.60%,36,47,76.60%,36,47,75.93%,41,54,92.68%,38,41,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,2I��,--,12,6,1,5,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,2I��,渠��务�一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,2I��,问题处���时�咨询�准确等,7,1,1,5,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,手网短微等电�渠�,--,30,22,2,6,70.00%,7,10,70.00%,7,10,66.67%,8,12,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,手网短微等电�渠�,�务�度差,2,2,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,手网短微等电�渠�,�务能力�足办���功,9,2,1,6,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,18,17,1,0,60.00%,3,5,60.00%,3,5,50.00%,3,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,智家工程师,--,17,17,0,0,50.00%,2,4,50.00%,2,4,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,智家工程师,问题处���时�咨询�准确等,17,17,0,0,50.00%,2,4,50.00%,2,4,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,热线,--,29,27,0,2,63.64%,7,11,63.64%,7,11,61.54%,8,13,66.67%,6,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,热线,业务办�有差错，推诿办�,15,14,0,1,75.00%,3,4,75.00%,3,4,50.00%,3,6,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,热线,�务�度差,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,热线,渠��务�一致,7,7,0,0,80.00%,4,5,80.00%,4,5,80.00%,4,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,热线,问题处���时�咨询�准确等,6,6,0,0,0.00%,0,2,0.00%,0,2,50.00%,1,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,�业厅,--,57,51,0,6,88.89%,16,18,88.89%,16,18,90.00%,18,20,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,�业厅,业务办�有差错，推诿办�,44,38,0,6,87.50%,14,16,87.50%,14,16,94.12%,16,17,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,�业厅,�务�度差,12,12,0,0,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,渠��务,�业厅,渠��务�一致,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,--,--,2047,1951,82,14,93.64%,574,613,92.22%,83,90,87.37%,83,95,96.43%,81,84,0,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,--,1832,1748,80,4,93.45%,499,534,72.73%,8,11,75.00%,9,12,90.00%,9,10,0,93.88%,491,523,92.35%,483,523,97.73%,473,484,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,TV中断���用,114,102,12,0,100.00%,33,33,,0,0,,0,0,,0,0,0,100.00%,33,33,93.94%,31,33,100.00%,32,32,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,上网中断���用,1374,1348,23,3,94.27%,395,419,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,94.46%,392,415,94.22%,391,415,98.17%,375,382,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,上网建网影�客户,83,82,0,1,75.00%,12,16,50.00%,2,4,60.00%,3,5,66.67%,2,3,0,83.33%,10,12,58.33%,7,12,90.91%,10,11,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,上网端网业�匹�,4,4,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,上网网络�顿,101,56,45,0,83.33%,25,30,,0,0,,0,0,,0,0,0,83.33%,25,30,80.00%,24,30,89.29%,25,28,
-202304,12,2023/4/12,秦皇岛,网络质�,固网网络体验,语音通信问题,156,156,0,0,94.12%,32,34,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,93.94%,31,33,90.91%,30,33,100.00%,31,31,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,--,215,203,2,10,94.94%,75,79,94.94%,75,79,89.16%,74,83,97.30%,72,74,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,上网中断���用,62,55,0,7,82.61%,19,23,82.61%,19,23,78.26%,18,23,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,上网网络�顿,67,66,1,0,100.00%,18,18,100.00%,18,18,90.00%,18,20,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,短信使用问题,7,4,0,3,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,秦皇岛,网络质�,移网网络体验,语音通信问题,78,77,1,0,100.00%,35,35,100.00%,35,35,97.22%,35,36,100.00%,33,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,--,--,--,10515,9593,469,453,84.85%,3115,3659,81.30%,2056,2517,77.67%,2115,2711,92.41%,2190,2358,12,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,业务产�,--,--,5712,5234,141,337,80.80%,1717,2113,80.80%,1717,2113,76.88%,1766,2285,92.09%,1829,1974,12,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,--,122,116,3,3,96.77%,30,31,96.77%,30,31,87.88%,29,33,96.55%,28,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,�知情办�业务等糊涂消费,24,22,1,1,100.00%,11,11,100.00%,11,11,90.91%,10,11,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,业务产�使用与规则争议,9,9,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,产�套�资费争议,36,33,1,2,100.00%,9,9,100.00%,9,9,90.91%,10,11,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,入网/�入�阻���便�,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,增值业务与一次性费用�认�,21,21,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,6,6,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,离网�阻�,14,13,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,--,3234,2825,115,294,79.94%,992,1229,79.94%,992,1229,76.76%,1037,1339,91.09%,1053,1144,12,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,�知情办�业务等糊涂消费,467,354,17,96,70.66%,118,167,70.66%,118,167,67.22%,121,180,84.08%,132,157,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,业务产�使用与规则争议,885,817,38,30,84.62%,242,282,84.62%,242,282,79.49%,248,308,92.54%,248,264,4,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,产�套�资费争议,934,821,22,91,82.68%,339,402,82.68%,339,402,80.72%,360,438,91.56%,347,371,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,入网/�入�阻���便�,54,47,5,2,83.33%,10,12,83.33%,10,12,91.67%,11,12,81.82%,9,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,增值业务与一次性费用�认�,213,141,14,58,80.85%,76,94,80.85%,76,94,75.49%,77,102,93.41%,85,91,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,517,500,14,3,73.50%,172,234,73.50%,172,234,71.43%,185,259,92.17%,200,217,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,�出�顺利,12,6,0,6,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,离网�阻�,74,65,3,6,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,78,74,2,2,86.36%,19,22,86.36%,19,22,83.33%,20,24,94.74%,18,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,--,2356,2293,23,40,81.48%,695,853,81.48%,695,853,76.67%,700,913,93.38%,748,801,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,�知情办�业务等糊涂消费,502,488,2,12,76.33%,129,169,76.33%,129,169,70.88%,129,182,93.17%,150,161,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,业务产�使用与规则争议,759,749,8,2,82.55%,175,212,82.55%,175,212,76.82%,179,233,93.97%,187,199,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,产�套�资费争议,268,253,4,11,84.47%,87,103,84.47%,87,103,80.18%,89,111,93.48%,86,92,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,入网/�入�阻���便�,28,28,0,0,100.00%,9,9,100.00%,9,9,100.00%,10,10,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,增值业务与一次性费用�认�,187,173,1,13,88.64%,78,88,88.64%,78,88,84.78%,78,92,95.12%,78,82,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,463,456,7,0,81.51%,194,238,81.51%,194,238,75.60%,189,250,92.51%,210,227,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,�出�顺利,10,9,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,离网�阻�,45,43,1,1,60.00%,3,5,60.00%,3,5,80.00%,4,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,94,94,0,0,67.86%,19,28,67.86%,19,28,72.41%,21,29,92.59%,25,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信�安全,--,--,306,296,2,8,77.55%,38,49,77.55%,38,49,69.09%,38,55,97.92%,47,48,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信�安全,网络与信�安全,--,306,296,2,8,77.55%,38,49,77.55%,38,49,69.09%,38,55,97.92%,47,48,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信�安全,网络与信�安全,安全规则引�用户�满,208,200,0,8,88.24%,15,17,88.24%,15,17,68.42%,13,19,100.00%,17,17,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,信�安全,网络与信�安全,安全风险导致用户�满,98,96,2,0,71.88%,23,32,71.88%,23,32,69.44%,25,36,96.77%,30,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政�业务,--,--,4,2,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政�业务,基础业务（�线�IDC等）,--,2,0,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,2,0,2,0,,0,0,,0,0,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政�业务,物�网2C,--,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,政�业务,物�网2C,业务产�使用与规则争议,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,--,--,2110,1912,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,--,2110,1912,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,�转相关信�化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,数字化,数字化问题,数字化能力�足,2109,1911,47,151,82.97%,648,773,82.97%,648,773,78.77%,668,840,92.02%,669,719,8,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,--,--,415,341,14,60,75.00%,81,108,75.00%,81,108,72.17%,83,115,87.25%,89,102,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,2I��,--,20,16,0,4,77.78%,7,9,77.78%,7,9,77.78%,7,9,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,2I��,渠��务�一致,8,8,0,0,66.67%,2,3,66.67%,2,3,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,2I��,问题处���时�咨询�准确等,12,8,0,4,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,公众客户��,--,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,公众客户��,业务办�有差错，推诿办�,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,其他,--,3,1,1,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,其他,其他,3,1,1,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,手网短微等电�渠�,--,84,49,10,25,83.87%,26,31,83.87%,26,31,77.14%,27,35,86.21%,25,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,手网短微等电�渠�,�务�度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,手网短微等电�渠�,�务能力�足办���功,34,9,0,25,80.00%,12,15,80.00%,12,15,70.59%,12,17,76.92%,10,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,手网短微等电�渠�,渠��务�一致,2,2,0,0,100.00%,1,1,100.00%,1,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,47,37,10,0,86.67%,13,15,86.67%,13,15,88.24%,15,17,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,智家工程师,--,65,59,1,5,75.00%,18,24,75.00%,18,24,79.17%,19,24,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,智家工程师,业务办�有差错，推诿办�,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,智家工程师,�务�度差,3,3,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,智家工程师,问题处���时�咨询�准确等,60,54,1,5,77.27%,17,22,77.27%,17,22,77.27%,17,22,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,热线,--,50,45,0,5,76.92%,10,13,76.92%,10,13,69.23%,9,13,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,热线,业务办�有差错，推诿办�,17,14,0,3,80.00%,4,5,80.00%,4,5,60.00%,3,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,热线,�务�度差,3,1,0,2,0.00%,0,2,0.00%,0,2,0.00%,0,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,热线,渠��务�一致,25,25,0,0,100.00%,6,6,100.00%,6,6,100.00%,6,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,热线,问题处���时�咨询�准确等,5,5,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,�业厅,--,191,169,2,20,62.07%,18,29,62.07%,18,29,59.38%,19,32,85.19%,23,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,�业厅,业务办�有差错，推诿办�,140,121,0,19,60.00%,15,25,60.00%,15,25,61.54%,16,26,82.61%,19,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,�业厅,�务�度差,44,42,1,1,75.00%,3,4,75.00%,3,4,50.00%,3,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,渠��务,�业厅,渠��务�一致,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,--,--,4076,3718,310,48,92.08%,1279,1389,89.07%,220,247,89.41%,228,255,96.14%,224,233,0,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,--,3666,3343,303,20,92.23%,1092,1184,78.57%,33,42,81.82%,36,44,90.00%,36,40,0,92.73%,1059,1142,93.61%,1069,1142,97.21%,1046,1076,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,TV中断���用,168,146,20,2,92.98%,53,57,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,92.86%,52,56,89.29%,50,56,96.30%,52,54,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,上网中断���用,2809,2681,115,13,93.95%,885,942,82.14%,23,28,89.29%,25,28,92.59%,25,27,0,94.31%,862,914,95.62%,874,914,98.03%,844,861,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,上网建网影�客户,178,178,0,0,33.33%,9,27,50.00%,3,6,50.00%,3,6,66.67%,4,6,0,28.57%,6,21,33.33%,7,21,61.90%,13,21,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,上网端网业�匹�,15,13,0,2,100.00%,2,2,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,上网网络�顿,309,139,168,2,94.17%,113,120,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,94.07%,111,118,92.37%,109,118,98.17%,107,109,
-202304,12,2023/4/12,邯郸,网络质�,固网网络体验,语音通信问题,187,186,0,1,83.33%,30,36,66.67%,2,3,66.67%,2,3,100.00%,2,2,0,84.85%,28,33,87.88%,29,33,96.77%,30,31,
-202304,12,2023/4/12,邯郸,网络质�,物�网,--,6,5,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,物�网,上网中断���用,6,5,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,--,404,370,6,28,91.22%,187,205,91.22%,187,205,91.00%,192,211,97.41%,188,193,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,上网中断���用,119,94,1,24,93.44%,57,61,93.44%,57,61,91.94%,57,62,98.28%,57,58,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,上网网络�顿,111,107,3,1,89.29%,50,56,89.29%,50,56,88.33%,53,60,94.23%,49,52,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,漫游争议,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,短信使用问题,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邯郸,网络质�,移网网络体验,语音通信问题,165,161,1,3,90.91%,80,88,90.91%,80,88,92.13%,82,89,98.80%,82,83,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,--,--,--,6489,5874,320,295,88.89%,2297,2579,88.01%,1607,1821,84.63%,1641,1934,94.39%,1599,1689,5,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢�,业务产�,--,--,3120,2821,84,215,87.72%,1293,1469,87.72%,1293,1469,84.39%,1319,1558,94.53%,1296,1366,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,--,79,74,3,2,97.50%,39,40,97.50%,39,40,92.68%,38,41,100.00%,38,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,�知情办�业务等糊涂消费,12,12,0,0,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,业务产�使用与规则争议,13,11,2,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,产�套�资费争议,24,24,0,0,100.00%,10,10,100.00%,10,10,90.91%,10,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,入网/�入�阻���便�,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,增值业务与一次性费用�认�,12,11,0,1,87.50%,7,8,87.50%,7,8,87.50%,7,8,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,8,7,1,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,离网�阻�,4,3,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,--,1649,1411,65,173,86.96%,640,731,86.96%,640,731,82.74%,647,777,93.39%,636,676,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,�知情办�业务等糊涂消费,242,190,10,42,77.59%,90,116,77.59%,90,116,74.79%,89,119,88.99%,97,109,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,业务产�使用与规则争议,452,422,15,15,86.17%,162,185,86.17%,162,185,82.91%,165,196,93.45%,157,165,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,产�套�资费争议,445,368,19,58,92.06%,197,212,92.06%,197,212,85.53%,195,226,93.40%,184,195,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,入网/�入�阻���便�,29,26,2,1,91.67%,11,12,91.67%,11,12,78.57%,11,14,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,增值业务与一次性费用�认�,106,62,5,39,83.33%,35,42,83.33%,35,42,84.78%,39,46,95.00%,38,40,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,257,251,6,0,88.50%,100,113,88.50%,100,113,82.79%,101,122,97.20%,104,107,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,�出�顺利,19,5,0,14,75.00%,6,8,75.00%,6,8,60.00%,6,10,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,离网�阻�,36,27,6,3,94.12%,16,17,94.12%,16,17,100.00%,17,17,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,63,60,2,1,88.46%,23,26,88.46%,23,26,88.89%,24,27,92.31%,24,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,--,1392,1336,16,40,87.97%,614,698,87.97%,614,698,85.68%,634,740,95.40%,622,652,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,�知情办�业务等糊涂消费,258,246,3,9,92.20%,130,141,92.20%,130,141,91.28%,136,149,97.78%,132,135,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,业务产�使用与规则争议,439,432,4,3,85.51%,183,214,85.51%,183,214,83.48%,192,230,96.39%,187,194,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,产�套�资费争议,200,190,0,10,89.80%,88,98,89.80%,88,98,88.57%,93,105,94.68%,89,94,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,入网/�入�阻���便�,21,20,1,0,90.00%,9,10,90.00%,9,10,80.00%,8,10,77.78%,7,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,增值业务与一次性费用�认�,103,85,2,16,87.72%,50,57,87.72%,50,57,81.67%,49,60,96.30%,52,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,266,261,5,0,84.67%,116,137,84.67%,116,137,81.12%,116,143,92.91%,118,127,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,�出�顺利,12,12,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,离网�阻�,17,17,0,0,100.00%,5,5,100.00%,5,5,100.00%,6,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,76,73,1,2,91.18%,31,34,91.18%,31,34,91.43%,32,35,93.75%,30,32,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,信�安全,--,--,145,140,1,4,86.27%,44,51,86.27%,44,51,84.21%,48,57,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,信�安全,网络与信�安全,--,145,140,1,4,86.27%,44,51,86.27%,44,51,84.21%,48,57,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,信�安全,网络与信�安全,安全规则引�用户�满,83,80,0,3,84.62%,22,26,84.62%,22,26,86.21%,25,29,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,信�安全,网络与信�安全,安全风险导致用户�满,62,60,1,1,88.00%,22,25,88.00%,22,25,82.14%,23,28,95.83%,23,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,--,--,11,7,4,0,28.57%,2,7,28.57%,2,7,42.86%,3,7,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,基础业务（�线�IDC等）,--,2,0,2,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,基础业务（�线�IDC等）,�知情办�业务等糊涂消费,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,物�网2C,--,9,7,2,0,20.00%,1,5,20.00%,1,5,20.00%,1,5,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,物�网2C,业务产�使用与规则争议,7,5,2,0,33.33%,1,3,33.33%,1,3,33.33%,1,3,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,政�业务,物�网2C,产�套�资费争议,2,2,0,0,0.00%,0,2,0.00%,0,2,0.00%,0,2,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,数字化,--,--,1176,1028,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,数字化,数字化问题,--,1176,1028,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,数字化,数字化问题,�转相关信�化故障,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,数字化,数字化问题,数字化能力�足,1175,1027,40,108,88.41%,488,550,88.41%,488,550,83.87%,499,593,93.05%,482,516,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,--,--,288,251,5,32,88.81%,119,134,88.81%,119,134,84.17%,117,139,90.48%,114,126,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,2I��,--,17,14,1,2,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,2I��,渠��务�一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,2I��,问题处���时�咨询�准确等,12,9,1,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,其他,--,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,其他,其他,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,手网短微等电�渠�,--,48,29,2,17,96.00%,24,25,96.00%,24,25,84.62%,22,26,90.91%,20,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,手网短微等电�渠�,�务�度差,1,1,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,手网短微等电�渠�,�务能力�足办���功,26,9,0,17,100.00%,11,11,100.00%,11,11,83.33%,10,12,80.00%,8,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,手网短微等电�渠�,渠��务�一致,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,18,17,1,0,100.00%,11,11,100.00%,11,11,90.91%,10,11,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,政�基础业务�务,--,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,政�基础业务�务,问题处���时�咨询�准确等,1,0,1,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,智家工程师,--,58,56,0,2,84.85%,28,33,84.85%,28,33,83.33%,30,36,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,智家工程师,问题处���时�咨询�准确等,58,56,0,2,84.85%,28,33,84.85%,28,33,83.33%,30,36,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,热线,--,28,27,0,1,92.31%,12,13,92.31%,12,13,85.71%,12,14,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,热线,业务办�有差错，推诿办�,14,14,0,0,100.00%,5,5,100.00%,5,5,83.33%,5,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,热线,�务�度差,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,热线,渠��务�一致,8,8,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,热线,问题处���时�咨询�准确等,5,5,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,�业厅,--,135,125,1,9,87.93%,51,58,87.93%,51,58,82.76%,48,58,90.74%,49,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,�业厅,业务办�有差错，推诿办�,91,81,1,9,93.02%,40,43,93.02%,40,43,88.37%,38,43,95.00%,38,40,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,�业厅,�务�度差,38,38,0,0,66.67%,8,12,66.67%,8,12,58.33%,7,12,72.73%,8,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,渠��务,�业厅,渠��务�一致,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,--,--,2924,2654,226,44,91.39%,839,918,93.13%,149,160,89.02%,154,173,95.97%,143,149,0,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,--,2665,2429,220,16,90.76%,727,801,86.05%,37,43,90.70%,39,43,90.00%,36,40,0,91.03%,690,758,90.63%,687,758,96.34%,685,711,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,TV中断���用,144,128,16,0,97.56%,40,41,,0,0,,0,0,,0,0,0,97.56%,40,41,90.24%,37,41,100.00%,40,40,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,上网中断���用,1969,1860,100,9,93.11%,581,624,95.65%,22,23,100.00%,23,23,100.00%,20,20,0,93.01%,559,601,92.85%,558,601,96.96%,542,559,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,上网建网影�客户,135,132,0,3,50.00%,11,22,88.89%,8,9,88.89%,8,9,88.89%,8,9,0,23.08%,3,13,15.38%,2,13,33.33%,4,12,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,上网端网业�匹�,8,7,0,1,25.00%,1,4,25.00%,1,4,25.00%,1,4,50.00%,2,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,上网网络�顿,235,130,103,2,83.13%,69,83,80.00%,4,5,100.00%,5,5,80.00%,4,5,0,83.33%,65,78,85.90%,67,78,100.00%,75,75,
-202304,12,2023/4/12,邢�,网络质�,固网网络体验,语音通信问题,174,172,1,1,92.59%,25,27,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,92.00%,23,25,92.00%,23,25,96.00%,24,25,
-202304,12,2023/4/12,邢�,网络质�,移网网络体验,--,259,225,6,28,95.73%,112,117,95.73%,112,117,88.46%,115,130,98.17%,107,109,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,移网网络体验,上网中断���用,79,57,1,21,92.31%,36,39,92.31%,36,39,78.57%,33,42,97.14%,34,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,移网网络体验,上网网络�顿,76,71,3,2,100.00%,28,28,100.00%,28,28,100.00%,37,37,100.00%,25,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,移网网络体验,短信使用问题,7,4,2,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,邢�,网络质�,移网网络体验,语音通信问题,97,93,0,4,96.00%,48,50,96.00%,48,50,88.24%,45,51,97.96%,48,49,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,--,--,--,9506,8687,398,421,89.34%,2867,3201,86.68%,1802,2071,83.94%,1876,2227,93.49%,1824,1943,8,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,�定,业务产�,--,--,4393,3961,118,314,86.47%,1464,1686,86.47%,1464,1686,83.77%,1523,1811,93.63%,1485,1579,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,--,101,101,0,0,91.43%,32,35,91.43%,32,35,94.87%,37,39,96.97%,32,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,�知情办�业务等糊涂消费,21,21,0,0,100.00%,8,8,100.00%,8,8,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,业务产�使用与规则争议,18,18,0,0,66.67%,2,3,66.67%,2,3,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,产�套�资费争议,25,25,0,0,77.78%,7,9,77.78%,7,9,91.67%,11,12,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,入网/�入�阻���便�,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,增值业务与一次性费用�认�,14,14,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,7,7,0,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,离网�阻�,4,4,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,--,2561,2189,104,268,87.11%,818,932,87.11%,818,932,83.97%,854,1010,92.82%,814,870,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,�知情办�业务等糊涂消费,334,250,11,73,86.73%,98,113,86.73%,98,113,82.26%,102,124,89.42%,93,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,业务产�使用与规则争议,760,695,36,29,83.59%,219,262,83.59%,219,262,80.22%,223,278,93.70%,223,238,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,产�套�资费争议,691,571,22,98,89.36%,252,275,89.36%,252,275,84.14%,260,302,93.75%,255,265,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,入网/�入�阻���便�,49,44,3,2,92.31%,12,13,92.31%,12,13,92.31%,12,13,83.33%,10,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,增值业务与一次性费用�认�,158,99,10,49,93.22%,55,59,93.22%,55,59,93.55%,58,62,100.00%,54,54,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,425,407,14,4,88.17%,149,169,88.17%,149,169,87.03%,161,185,93.67%,148,158,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,�出�顺利,11,2,0,9,75.00%,3,4,75.00%,3,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,离网�阻�,58,52,4,2,80.00%,12,15,80.00%,12,15,82.35%,14,17,80.00%,12,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,75,69,4,2,81.82%,18,22,81.82%,18,22,84.00%,21,25,80.00%,16,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,--,1731,1671,14,46,85.40%,614,719,85.40%,614,719,82.94%,632,762,94.53%,639,676,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,�知情办�业务等糊涂消费,315,295,2,18,85.27%,110,129,85.27%,110,129,84.78%,117,138,93.33%,112,120,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,业务产�使用与规则争议,637,626,7,4,84.79%,184,217,84.79%,184,217,79.82%,182,228,94.63%,194,205,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,产�套�资费争议,207,196,1,10,82.29%,79,96,82.29%,79,96,77.78%,77,99,91.76%,78,85,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,入网/�入�阻���便�,25,25,0,0,71.43%,10,14,71.43%,10,14,71.43%,10,14,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,增值业务与一次性费用�认�,101,88,2,11,90.00%,45,50,90.00%,45,50,90.74%,49,54,100.00%,50,50,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,354,351,2,1,88.30%,166,188,88.30%,166,188,86.07%,173,201,94.44%,170,180,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,�出�顺利,7,6,0,1,100.00%,1,1,100.00%,1,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,离网�阻�,17,16,0,1,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,68,68,0,0,77.27%,17,22,77.27%,17,22,87.50%,21,24,95.24%,20,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,信�安全,--,--,251,243,1,7,83.64%,46,55,83.64%,46,55,74.14%,43,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,信�安全,网络与信�安全,--,251,243,1,7,83.64%,46,55,83.64%,46,55,74.14%,43,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,信�安全,网络与信�安全,安全规则引�用户�满,186,178,1,7,86.67%,39,45,86.67%,39,45,78.72%,37,47,92.86%,39,42,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,信�安全,网络与信�安全,安全风险导致用户�满,65,65,0,0,70.00%,7,10,70.00%,7,10,54.55%,6,11,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,数字化,--,--,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,数字化,数字化问题,--,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,数字化,数字化问题,数字化能力�足,1598,1411,52,135,87.39%,506,572,87.39%,506,572,85.01%,533,620,92.75%,499,531,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,--,--,340,263,26,51,80.53%,91,113,80.53%,91,113,79.66%,94,118,86.54%,90,104,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,2I��,--,30,21,2,7,72.73%,8,11,72.73%,8,11,54.55%,6,11,60.00%,6,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,2I��,渠��务�一致,16,14,2,0,66.67%,4,6,66.67%,4,6,50.00%,3,6,50.00%,3,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,2I��,问题处���时�咨询�准确等,14,7,0,7,80.00%,4,5,80.00%,4,5,60.00%,3,5,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,公众客户��,--,2,1,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,公众客户��,业务办�有差错，推诿办�,2,1,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,其他,--,2,1,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,其他,其他,2,1,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,--,96,53,16,27,82.61%,19,23,82.61%,19,23,73.08%,19,26,88.89%,16,18,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,�务�度差,5,4,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,�务能力�足办���功,37,7,4,26,90.00%,9,10,90.00%,9,10,75.00%,9,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,渠��务�一致,8,8,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,44,32,12,0,75.00%,9,12,75.00%,9,12,69.23%,9,13,75.00%,6,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,智家工程师,--,52,50,1,1,88.89%,24,27,88.89%,24,27,92.59%,25,27,88.89%,24,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,智家工程师,�务�度差,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,智家工程师,问题处���时�咨询�准确等,48,46,1,1,88.46%,23,26,88.46%,23,26,92.31%,24,26,88.46%,23,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,热线,--,40,34,2,4,69.23%,9,13,69.23%,9,13,78.57%,11,14,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,热线,业务办�有差错，推诿办�,20,16,1,3,66.67%,6,9,66.67%,6,9,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,热线,�务�度差,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,热线,渠��务�一致,12,12,0,0,66.67%,2,3,66.67%,2,3,50.00%,2,4,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,热线,问题处���时�咨询�准确等,7,6,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,�业厅,--,118,103,5,10,81.58%,31,38,81.58%,31,38,84.62%,33,39,89.47%,34,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,�业厅,业务办�有差错，推诿办�,78,65,4,9,80.00%,24,30,80.00%,24,30,80.65%,25,31,86.67%,26,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,�业厅,�务�度差,34,33,0,1,83.33%,5,6,83.33%,5,6,100.00%,6,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,渠��务,�业厅,渠��务�一致,6,5,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,--,--,4521,4219,253,49,93.92%,1266,1347,92.20%,201,217,89.63%,216,240,96.19%,202,209,1,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,�定,网络质�,�线网络,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,�线网络,�线���线修障质�问题,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,--,4039,3785,235,19,94.15%,1110,1179,91.84%,45,49,94.34%,50,53,95.74%,45,47,0,94.25%,1065,1130,95.22%,1076,1130,98.77%,1044,1057,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,TV中断���用,182,157,24,1,98.21%,55,56,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,98.18%,54,55,100.00%,55,55,100.00%,49,49,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,上网中断���用,3019,2918,92,9,95.08%,909,956,93.75%,30,32,97.06%,33,34,96.67%,29,30,0,95.13%,879,924,95.89%,886,924,98.73%,856,867,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,上网建网影�客户,235,229,1,5,65.38%,17,26,75.00%,6,8,87.50%,7,8,87.50%,7,8,0,61.11%,11,18,50.00%,9,18,100.00%,15,15,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,上网端网业�匹�,18,17,0,1,100.00%,4,4,100.00%,4,4,83.33%,5,6,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,上网网络�顿,277,159,116,2,90.70%,78,86,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,90.48%,76,84,94.05%,79,84,97.47%,77,79,
-202304,12,2023/4/12,�定,网络质�,固网网络体验,语音通信问题,308,305,2,1,92.16%,47,51,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,91.84%,45,49,95.92%,47,49,100.00%,47,47,
-202304,12,2023/4/12,�定,网络质�,物�网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,物�网,上网网络�顿,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,--,480,433,17,30,92.31%,156,168,92.31%,156,168,88.30%,166,187,96.32%,157,162,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,上网中断���用,108,81,2,25,89.74%,35,39,89.74%,35,39,92.50%,37,40,91.89%,34,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,上网网络�顿,170,165,4,1,96.72%,59,61,96.72%,59,61,94.20%,65,69,100.00%,60,60,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,短信使用问题,13,7,5,1,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,�定,网络质�,移网网络体验,语音通信问题,188,179,6,3,89.55%,60,66,89.55%,60,66,80.26%,61,75,95.31%,61,63,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,--,--,--,4043,3637,220,186,90.94%,1194,1313,88.90%,673,757,85.45%,693,811,94.43%,661,700,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家�,业务产�,--,--,1524,1351,41,132,90.03%,569,632,90.03%,569,632,86.03%,579,673,94.99%,550,579,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,--,43,43,0,0,95.45%,21,22,95.45%,21,22,86.36%,19,22,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,�知情办�业务等糊涂消费,11,11,0,0,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,业务产�使用与规则争议,8,8,0,0,100.00%,3,3,100.00%,3,3,66.67%,2,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,产�套�资费争议,8,8,0,0,100.00%,5,5,100.00%,5,5,80.00%,4,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,入网/�入�阻���便�,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,增值业务与一次性费用�认�,6,6,0,0,75.00%,3,4,75.00%,3,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,5,5,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,离网�阻�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,--,949,802,36,111,90.89%,359,395,90.89%,359,395,87.17%,367,421,94.48%,342,362,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,�知情办�业务等糊涂消费,120,90,3,27,87.76%,43,49,87.76%,43,49,85.96%,49,57,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,业务产�使用与规则争议,306,281,13,12,86.54%,90,104,86.54%,90,104,86.73%,98,113,90.82%,89,98,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,产�套�资费争议,256,210,14,32,92.24%,107,116,92.24%,107,116,85.71%,102,119,94.29%,99,105,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,入网/�入�阻���便�,12,10,1,1,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,增值业务与一次性费用�认�,63,30,0,33,96.88%,31,32,96.88%,31,32,87.50%,28,32,100.00%,29,29,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,144,138,4,2,92.11%,70,76,92.11%,70,76,88.89%,72,81,95.65%,66,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,�出�顺利,3,2,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,离网�阻�,28,25,0,3,100.00%,10,10,100.00%,10,10,90.00%,9,10,100.00%,8,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,17,16,1,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,--,532,506,5,21,87.91%,189,215,87.91%,189,215,83.91%,193,230,95.43%,188,197,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,�知情办�业务等糊涂消费,112,106,1,5,93.33%,42,45,93.33%,42,45,83.67%,41,49,97.67%,42,43,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,业务产�使用与规则争议,173,172,0,1,84.85%,56,66,84.85%,56,66,84.72%,61,72,91.67%,55,60,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,产�套�资费争议,67,59,1,7,90.91%,20,22,90.91%,20,22,81.82%,18,22,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,入网/�入�阻���便�,7,7,0,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,增值业务与一次性费用�认�,35,28,0,7,93.33%,14,15,93.33%,14,15,93.33%,14,15,100.00%,14,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,102,99,3,0,84.62%,44,52,84.62%,44,52,80.36%,45,56,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,�出�顺利,5,4,0,1,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,离网�阻�,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,24,24,0,0,90.00%,9,10,90.00%,9,10,100.00%,11,11,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,信�安全,--,--,95,89,4,2,69.23%,9,13,69.23%,9,13,73.33%,11,15,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,信�安全,网络与信�安全,--,95,89,4,2,69.23%,9,13,69.23%,9,13,73.33%,11,15,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,信�安全,网络与信�安全,安全规则引�用户�满,74,71,1,2,33.33%,2,6,33.33%,2,6,50.00%,4,8,66.67%,4,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,信�安全,网络与信�安全,安全风险导致用户�满,21,18,3,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,政�业务,--,--,2,0,2,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,政�业务,基础业务（�线�IDC等）,--,2,0,2,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,政�业务,基础业务（�线�IDC等）,离网�阻�,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,数字化,--,--,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,数字化,数字化问题,--,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,数字化,数字化问题,数字化能力�足,579,495,19,65,90.12%,219,243,90.12%,219,243,87.01%,221,254,94.59%,210,222,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,--,--,131,95,6,30,82.50%,33,40,82.50%,33,40,86.36%,38,44,94.74%,36,38,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,2I��,--,10,7,0,3,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,2I��,渠��务�一致,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,2I��,问题处���时�咨询�准确等,5,2,0,3,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,其他,--,1,0,1,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,其他,其他,1,0,1,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,手网短微等电�渠�,--,30,10,3,17,71.43%,10,14,71.43%,10,14,80.00%,12,15,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,手网短微等电�渠�,�务能力�足办���功,20,1,2,17,75.00%,9,12,75.00%,9,12,75.00%,9,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,9,8,1,0,50.00%,1,2,50.00%,1,2,100.00%,3,3,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,智家工程师,--,32,31,0,1,87.50%,7,8,87.50%,7,8,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,智家工程师,�务�度差,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,智家工程师,问题处���时�咨询�准确等,30,29,0,1,87.50%,7,8,87.50%,7,8,88.89%,8,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,热线,--,7,4,1,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,热线,业务办�有差错，推诿办�,3,1,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,热线,渠��务�一致,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,热线,问题处���时�咨询�准确等,1,0,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,�业厅,--,51,43,1,7,84.62%,11,13,84.62%,11,13,85.71%,12,14,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,�业厅,业务办�有差错，推诿办�,44,36,1,7,83.33%,10,12,83.33%,10,12,83.33%,10,12,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,�业厅,�务�度差,5,5,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,渠��务,�业厅,渠��务�一致,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,--,--,2290,2101,167,22,92.81%,581,626,85.71%,60,70,81.82%,63,77,91.18%,62,68,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,--,2097,1927,161,9,93.31%,530,568,75.00%,9,12,66.67%,10,15,72.73%,8,11,0,93.71%,521,556,93.71%,521,556,97.13%,507,522,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,TV中断���用,103,91,11,1,93.10%,27,29,,0,0,,0,0,,0,0,0,93.10%,27,29,96.55%,28,29,96.55%,28,29,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,上网中断���用,1606,1534,65,7,93.40%,439,470,77.78%,7,9,80.00%,8,10,75.00%,6,8,0,93.71%,432,461,93.71%,432,461,96.75%,417,431,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,上网建网影�客户,59,58,0,1,50.00%,1,2,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,100.00%,1,1,0.00%,0,1,,0,0,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,上网端网业�匹�,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,上网网络�顿,140,55,85,0,90.91%,40,44,,0,0,,0,0,,0,0,0,90.91%,40,44,90.91%,40,44,100.00%,43,43,
-202304,12,2023/4/12,张家�,网络质�,固网网络体验,语音通信问题,183,183,0,0,100.00%,21,21,,0,0,0.00%,0,2,,0,0,0,100.00%,21,21,100.00%,21,21,100.00%,19,19,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,--,193,174,6,13,87.93%,51,58,87.93%,51,58,85.48%,53,62,94.74%,54,57,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,上网中断���用,59,47,0,12,100.00%,18,18,100.00%,18,18,100.00%,18,18,100.00%,18,18,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,上网网络�顿,47,42,4,1,81.25%,13,16,81.25%,13,16,82.35%,14,17,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,漫游争议,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,短信使用问题,4,4,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,张家�,网络质�,移网网络体验,语音通信问题,82,80,2,0,80.95%,17,21,80.95%,17,21,79.17%,19,24,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,--,--,--,3723,3498,116,109,89.41%,1241,1385,86.81%,829,952,85.96%,882,1023,93.41%,822,877,3,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,业务产�,--,--,1634,1526,33,75,85.98%,644,746,85.98%,644,746,85.71%,696,809,93.05%,643,688,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,--,28,27,1,0,69.23%,9,13,69.23%,9,13,93.75%,15,16,84.62%,11,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,�知情办�业务等糊涂消费,4,4,0,0,50.00%,1,2,50.00%,1,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,业务产�使用与规则争议,4,4,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,产�套�资费争议,11,10,1,0,100.00%,5,5,100.00%,5,5,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,增值业务与一次性费用�认�,2,2,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,3,3,0,0,66.67%,2,3,66.67%,2,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,离网�阻�,3,3,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,--,937,840,27,70,86.49%,365,419,86.49%,365,419,87.36%,394,448,92.76%,359,384,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,�知情办�业务等糊涂消费,120,98,3,19,84.91%,45,53,84.91%,45,53,90.91%,50,55,93.33%,42,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,业务产�使用与规则争议,284,269,8,7,81.30%,100,121,81.30%,100,121,83.46%,111,131,91.30%,105,113,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,产�套�资费争议,312,284,7,21,88.89%,128,143,88.89%,128,143,86.62%,136,156,93.28%,125,133,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,入网/�入�阻���便�,15,11,3,1,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,增值业务与一次性费用�认�,45,31,0,14,92.31%,24,26,92.31%,24,26,88.89%,24,27,96.00%,24,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,103,98,3,2,88.24%,45,51,88.24%,45,51,90.38%,47,52,93.33%,42,45,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,�出�顺利,10,4,0,6,0.00%,0,1,0.00%,0,1,100.00%,2,2,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,离网�阻�,16,14,2,0,100.00%,7,7,100.00%,7,7,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,32,31,1,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,--,669,659,5,5,85.99%,270,314,85.99%,270,314,83.19%,287,345,93.81%,273,291,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,�知情办�业务等糊涂消费,114,110,2,2,90.91%,50,55,90.91%,50,55,88.14%,52,59,93.48%,43,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,业务产�使用与规则争议,218,217,0,1,81.18%,69,85,81.18%,69,85,77.78%,77,99,92.41%,73,79,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,产�套�资费争议,112,110,1,1,83.02%,44,53,83.02%,44,53,86.44%,51,59,94.12%,48,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,入网/�入�阻���便�,14,14,0,0,75.00%,6,8,75.00%,6,8,66.67%,6,9,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,增值业务与一次性费用�认�,52,50,1,1,89.29%,25,28,89.29%,25,28,86.21%,25,29,96.30%,26,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,103,103,0,0,87.27%,48,55,87.27%,48,55,81.03%,47,58,92.16%,47,51,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,�出�顺利,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,离网�阻�,11,10,1,0,100.00%,6,6,100.00%,6,6,83.33%,5,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,42,42,0,0,91.67%,22,24,91.67%,22,24,92.31%,24,26,100.00%,23,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信�安全,--,--,117,108,3,6,82.50%,33,40,82.50%,33,40,80.49%,33,41,89.74%,35,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信�安全,网络与信�安全,--,117,108,3,6,82.50%,33,40,82.50%,33,40,80.49%,33,41,89.74%,35,39,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信�安全,网络与信�安全,安全规则引�用户�满,68,62,1,5,95.83%,23,24,95.83%,23,24,92.00%,23,25,95.65%,22,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,信�安全,网络与信�安全,安全风险导致用户�满,49,46,2,1,62.50%,10,16,62.50%,10,16,62.50%,10,16,81.25%,13,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政�业务,--,--,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政�业务,基础业务（�线�IDC等）,--,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,--,--,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,数字化问题,--,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,数字化,数字化问题,数字化能力�足,713,667,17,29,87.46%,286,326,87.46%,286,326,87.08%,310,355,94.41%,287,303,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,--,--,118,104,2,12,88.89%,48,54,88.89%,48,54,89.09%,49,55,98.00%,49,50,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,2I��,--,13,10,0,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,2I��,渠��务�一致,6,5,0,1,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,2I��,问题处���时�咨询�准确等,7,5,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,手网短微等电�渠�,--,25,20,2,3,92.86%,13,14,92.86%,13,14,86.67%,13,15,100.00%,13,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,手网短微等电�渠�,�务�度差,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,手网短微等电�渠�,�务能力�足办���功,9,6,0,3,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,15,13,2,0,100.00%,8,8,100.00%,8,8,88.89%,8,9,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,智家工程师,--,15,15,0,0,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,智家工程师,问题处���时�咨询�准确等,15,15,0,0,83.33%,5,6,83.33%,5,6,83.33%,5,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,热线,--,17,17,0,0,100.00%,4,4,100.00%,4,4,100.00%,3,3,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,热线,业务办�有差错，推诿办�,11,11,0,0,100.00%,4,4,100.00%,4,4,100.00%,3,3,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,热线,渠��务�一致,6,6,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,�业厅,--,48,42,0,6,85.19%,23,27,85.19%,23,27,89.29%,25,28,96.00%,24,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,�业厅,业务办�有差错，推诿办�,39,33,0,6,83.33%,20,24,83.33%,20,24,88.00%,22,25,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,�业厅,�务�度差,7,7,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,渠��务,�业厅,渠��务�一致,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,--,--,1852,1759,77,16,94.85%,516,544,93.69%,104,111,88.89%,104,117,95.96%,95,99,0,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,--,1610,1528,75,7,95.09%,426,448,93.33%,14,15,87.50%,14,16,86.67%,13,15,0,95.15%,412,433,94.92%,411,433,98.25%,393,400,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,TV中断���用,141,126,15,0,97.62%,41,42,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,97.56%,40,41,97.56%,40,41,100.00%,38,38,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,上网中断���用,1167,1135,27,5,94.56%,330,349,87.50%,7,8,87.50%,7,8,75.00%,6,8,0,94.72%,323,341,94.43%,322,341,98.09%,308,314,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,上网建网影�客户,61,59,0,2,85.71%,6,7,100.00%,2,2,66.67%,2,3,100.00%,2,2,0,80.00%,4,5,80.00%,4,5,80.00%,4,5,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,上网端网业�匹�,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,上网网络�顿,96,64,32,0,95.45%,21,22,,0,0,,0,0,,0,0,0,95.45%,21,22,100.00%,22,22,100.00%,21,21,
-202304,12,2023/4/12,承德,网络质�,固网网络体验,语音通信问题,139,138,1,0,100.00%,25,25,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,100.00%,24,24,95.83%,23,24,100.00%,22,22,
-202304,12,2023/4/12,承德,网络质�,物�网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,物�网,上网中断���用,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,移网网络体验,--,241,230,2,9,93.75%,90,96,93.75%,90,96,89.11%,90,101,97.62%,82,84,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,移网网络体验,上网中断���用,69,61,1,7,94.29%,33,35,94.29%,33,35,91.89%,34,37,96.77%,30,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,移网网络体验,上网网络�顿,67,66,0,1,100.00%,19,19,100.00%,19,19,90.00%,18,20,100.00%,16,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,移网网络体验,短信使用问题,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,承德,网络质�,移网网络体验,语音通信问题,104,102,1,1,90.24%,37,41,90.24%,37,41,86.05%,37,43,97.22%,35,36,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,--,--,--,6536,6032,287,217,90.59%,1954,2150,88.28%,1266,1427,83.19%,1282,1534,94.42%,1251,1318,7,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊�,业务产�,--,--,2616,2409,59,148,86.91%,916,1047,86.91%,916,1047,82.72%,938,1127,93.76%,916,970,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,--,102,99,2,1,87.50%,35,40,87.50%,35,40,93.33%,42,45,89.19%,33,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,�知情办�业务等糊涂消费,14,13,1,0,100.00%,6,6,100.00%,6,6,100.00%,7,7,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,业务产�使用与规则争议,23,23,0,0,100.00%,7,7,100.00%,7,7,100.00%,8,8,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,产�套�资费争议,31,31,0,0,81.82%,9,11,81.82%,9,11,91.67%,11,12,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,入网/�入�阻���便�,5,5,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,增值业务与一次性费用�认�,11,10,0,1,66.67%,4,6,66.67%,4,6,85.71%,6,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,离网�阻�,7,7,0,0,100.00%,3,3,100.00%,3,3,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,5,4,1,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,--,1434,1255,47,132,87.68%,498,561,87.68%,498,561,82.68%,506,605,92.25%,488,522,7,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,�知情办�业务等糊涂消费,232,175,6,51,84.76%,89,105,84.76%,89,105,77.19%,88,114,93.88%,92,98,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,业务产�使用与规则争议,479,453,17,9,87.35%,145,160,87.35%,145,160,85.33%,157,178,90.85%,139,147,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,产�套�资费争议,328,280,5,43,89.36%,126,140,89.36%,126,140,85.14%,126,147,91.04%,122,133,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,入网/�入�阻���便�,32,30,1,1,92.86%,13,14,92.86%,13,14,85.71%,12,14,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,增值业务与一次性费用�认�,94,65,6,23,97.14%,34,35,97.14%,34,35,91.67%,33,36,91.43%,32,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,173,163,10,0,84.29%,59,70,84.29%,59,70,76.32%,58,76,95.24%,60,63,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,�出�顺利,8,4,0,4,50.00%,1,2,50.00%,1,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,离网�阻�,35,34,1,0,100.00%,15,15,100.00%,15,15,88.24%,15,17,85.71%,12,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,53,51,1,1,80.00%,16,20,80.00%,16,20,76.19%,16,21,100.00%,17,17,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,--,1080,1055,10,15,85.87%,383,446,85.87%,383,446,81.76%,390,477,96.11%,395,411,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,�知情办�业务等糊涂消费,193,183,4,6,83.95%,68,81,83.95%,68,81,79.07%,68,86,93.42%,71,76,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,业务产�使用与规则争议,368,366,2,0,91.27%,115,126,91.27%,115,126,82.73%,115,139,95.58%,108,113,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,产�套�资费争议,126,123,1,2,80.77%,42,52,80.77%,42,52,80.00%,44,55,95.65%,44,46,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,入网/�入�阻���便�,23,23,0,0,85.71%,6,7,85.71%,6,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,增值业务与一次性费用�认�,65,60,1,4,88.57%,31,35,88.57%,31,35,80.00%,28,35,100.00%,33,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,187,185,0,2,80.43%,74,92,80.43%,74,92,80.61%,79,98,97.73%,86,88,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,�出�顺利,1,1,0,0,0.00%,0,1,0.00%,0,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,离网�阻�,38,35,2,1,78.57%,11,14,78.57%,11,14,60.00%,9,15,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,79,79,0,0,94.74%,36,38,94.74%,36,38,97.56%,40,41,97.30%,36,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,信�安全,--,--,199,193,2,4,89.36%,42,47,89.36%,42,47,81.13%,43,53,93.18%,41,44,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,信�安全,网络与信�安全,--,199,193,2,4,89.36%,42,47,89.36%,42,47,81.13%,43,53,93.18%,41,44,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,信�安全,网络与信�安全,安全规则引�用户�满,133,127,2,4,93.94%,31,33,93.94%,31,33,86.11%,31,36,93.33%,28,30,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,信�安全,网络与信�安全,安全风险导致用户�满,66,66,0,0,78.57%,11,14,78.57%,11,14,70.59%,12,17,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,政�业务,--,--,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,政�业务,基础业务（�线�IDC等）,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,政�业务,物�网2C,--,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,政�业务,物�网2C,业务产�使用与规则争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,数字化,--,--,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,数字化,数字化问题,--,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,数字化,数字化问题,数字化能力�足,966,883,19,64,88.94%,362,406,88.94%,362,406,85.12%,366,429,94.13%,353,374,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,--,--,233,203,6,24,89.66%,78,87,89.66%,78,87,84.04%,79,94,92.31%,72,78,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,2I��,--,13,11,0,2,100.00%,3,3,100.00%,3,3,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,2I��,渠��务�一致,6,6,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,2I��,问题处���时�咨询�准确等,7,5,0,2,100.00%,1,1,100.00%,1,1,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,公众客户��,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,公众客户��,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,其他,--,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,其他,其他,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,--,65,47,4,14,92.00%,23,25,92.00%,23,25,85.19%,23,27,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,�务�度差,3,3,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,�务能力�足办���功,24,10,0,14,100.00%,13,13,100.00%,13,13,84.62%,11,13,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,渠��务�一致,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,35,31,4,0,81.82%,9,11,81.82%,9,11,83.33%,10,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,智家工程师,--,62,60,0,2,92.31%,24,26,92.31%,24,26,82.14%,23,28,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,智家工程师,�务�度差,4,4,0,0,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,智家工程师,问题处���时�咨询�准确等,58,56,0,2,92.31%,24,26,92.31%,24,26,81.48%,22,27,87.50%,21,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,热线,--,19,16,1,2,72.73%,8,11,72.73%,8,11,81.82%,9,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,热线,业务办�有差错，推诿办�,9,7,1,1,80.00%,4,5,80.00%,4,5,100.00%,5,5,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,热线,�务�度差,2,1,0,1,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,热线,渠��务�一致,5,5,0,0,75.00%,3,4,75.00%,3,4,75.00%,3,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,热线,问题处���时�咨询�准确等,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,�业厅,--,70,67,1,2,90.00%,18,20,90.00%,18,20,81.82%,18,22,94.74%,18,19,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,�业厅,业务办�有差错，推诿办�,45,43,1,1,86.67%,13,15,86.67%,13,15,75.00%,12,16,93.33%,14,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,�业厅,�务�度差,22,21,0,1,100.00%,4,4,100.00%,4,4,100.00%,5,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,渠��务,�业厅,渠��务�一致,3,3,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,--,--,3485,3225,219,41,94.73%,916,967,93.44%,228,244,85.27%,220,258,98.22%,221,225,0,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,--,3085,2860,206,19,94.67%,746,788,89.23%,58,65,86.36%,57,66,96.43%,54,56,0,95.16%,688,723,94.33%,682,723,98.23%,667,679,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,TV中断���用,145,130,15,0,97.44%,38,39,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,97.37%,37,38,97.37%,37,38,100.00%,37,37,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,上网中断���用,2353,2269,77,7,95.40%,601,630,93.62%,44,47,95.74%,45,47,94.74%,36,38,0,95.54%,557,583,94.68%,552,583,98.55%,543,551,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,上网建网影�客户,111,103,1,7,77.78%,7,9,75.00%,3,4,20.00%,1,5,100.00%,4,4,0,80.00%,4,5,80.00%,4,5,75.00%,3,4,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,上网端网业�匹�,19,16,0,3,70.00%,7,10,70.00%,7,10,70.00%,7,10,100.00%,10,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,上网网络�顿,263,152,110,1,91.67%,66,72,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,91.43%,64,70,91.43%,64,70,96.77%,60,62,
-202304,12,2023/4/12,廊�,网络质�,固网网络体验,语音通信问题,194,190,3,1,96.43%,27,28,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,96.30%,26,27,92.59%,25,27,96.00%,24,25,
-202304,12,2023/4/12,廊�,网络质�,移网网络体验,--,400,365,13,22,94.97%,170,179,94.97%,170,179,84.90%,163,192,98.82%,167,169,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,移网网络体验,上网中断���用,105,87,2,16,100.00%,37,37,100.00%,37,37,81.82%,36,44,97.22%,35,36,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,移网网络体验,上网网络�顿,133,125,6,2,89.86%,62,69,89.86%,62,69,90.14%,64,71,100.00%,62,62,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,移网网络体验,短信使用问题,7,1,3,3,100.00%,2,2,100.00%,2,2,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,廊�,网络质�,移网网络体验,语音通信问题,155,152,2,1,97.18%,69,71,97.18%,69,71,81.08%,60,74,98.55%,68,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,--,--,--,8145,7585,280,280,86.38%,2620,3022,84.32%,1850,2183,82.02%,1948,2364,92.53%,1896,2038,11,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,业务产�,--,--,3711,3426,71,214,83.67%,1409,1673,83.67%,1409,1673,81.43%,1482,1809,92.46%,1448,1555,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,--,95,93,0,2,82.22%,37,45,82.22%,37,45,81.63%,40,49,89.19%,33,37,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,�知情办�业务等糊涂消费,25,25,0,0,90.91%,10,11,90.91%,10,11,83.33%,10,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,业务产�使用与规则争议,13,13,0,0,40.00%,2,5,40.00%,2,5,50.00%,3,6,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,产�套�资费争议,23,22,0,1,85.71%,12,14,85.71%,12,14,92.86%,13,14,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,入网/�入�阻���便�,4,3,0,1,,0,0,,0,0,100.00%,1,1,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,增值业务与一次性费用�认�,11,11,0,0,100.00%,4,4,100.00%,4,4,100.00%,5,5,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,10,10,0,0,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,离网�阻�,6,6,0,0,50.00%,2,4,50.00%,2,4,50.00%,2,4,33.33%,1,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,3,3,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,--,2079,1832,62,185,84.68%,796,929,84.68%,796,929,82.59%,835,1000,92.26%,810,867,11,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,�知情办�业务等糊涂消费,312,243,5,64,79.87%,127,159,79.87%,127,159,85.47%,147,172,93.46%,143,153,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,业务产�使用与规则争议,623,594,20,9,82.54%,208,247,82.54%,208,247,80.29%,220,269,88.74%,205,226,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,产�套�资费争议,471,392,16,63,86.60%,181,203,86.60%,181,203,82.43%,183,216,91.00%,182,194,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,入网/�入�阻���便�,25,24,1,0,100.00%,4,4,100.00%,4,4,60.00%,3,5,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,增值业务与一次性费用�认�,143,99,6,38,86.67%,65,75,86.67%,65,75,86.08%,68,79,94.20%,65,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,395,386,8,1,85.71%,168,196,85.71%,168,196,81.90%,172,210,96.11%,173,180,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,�出�顺利,9,3,0,6,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,离网�阻�,50,47,3,0,100.00%,20,20,100.00%,20,20,90.48%,19,21,100.00%,20,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,51,44,3,4,91.30%,21,23,91.30%,21,23,80.77%,21,26,90.00%,18,20,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,--,1537,1501,9,27,82.40%,576,699,82.40%,576,699,79.87%,607,760,92.93%,605,651,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,�知情办�业务等糊涂消费,283,275,0,8,82.31%,107,130,82.31%,107,130,81.82%,117,143,93.39%,113,121,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,业务产�使用与规则争议,527,524,1,2,77.13%,172,223,77.13%,172,223,74.49%,181,243,92.68%,190,205,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,产�套�资费争议,177,172,2,3,80.82%,59,73,80.82%,59,73,82.56%,71,86,88.06%,59,67,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,入网/�入�阻���便�,28,28,0,0,100.00%,11,11,100.00%,11,11,100.00%,11,11,100.00%,11,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,增值业务与一次性费用�认�,109,95,3,11,88.68%,47,53,88.68%,47,53,81.03%,47,58,97.87%,46,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,320,316,3,1,88.62%,148,167,88.62%,148,167,82.95%,146,176,94.38%,151,160,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,�出�顺利,9,8,0,1,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,离网�阻�,19,18,0,1,85.71%,6,7,85.71%,6,7,71.43%,5,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,65,65,0,0,75.76%,25,33,75.76%,25,33,82.35%,28,34,87.10%,27,31,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信�安全,--,--,186,184,0,2,86.75%,72,83,86.75%,72,83,84.27%,75,89,92.50%,74,80,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信�安全,网络与信�安全,--,186,184,0,2,86.75%,72,83,86.75%,72,83,84.27%,75,89,92.50%,74,80,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信�安全,网络与信�安全,安全规则引�用户�满,117,115,0,2,86.00%,43,50,86.00%,43,50,83.33%,45,54,91.49%,43,47,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,信�安全,网络与信�安全,安全风险导致用户�满,69,69,0,0,87.88%,29,33,87.88%,29,33,85.71%,30,35,93.94%,31,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政�业务,--,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政�业务,基础业务（�线�IDC等）,--,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,政�业务,基础业务（�线�IDC等）,业务产�使用与规则争议,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,--,--,1225,1102,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,--,1225,1102,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,�转相关信�化故障,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,数字化,数字化问题,数字化能力�足,1223,1100,33,90,86.09%,458,526,86.09%,458,526,84.46%,489,573,90.78%,453,493,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,--,--,278,238,8,32,81.31%,87,107,81.31%,87,107,83.05%,98,118,86.87%,86,99,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,2I��,--,9,4,2,3,66.67%,2,3,66.67%,2,3,100.00%,4,4,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,2I��,渠��务�一致,4,2,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,2I��,问题处���时�咨询�准确等,5,2,1,2,50.00%,1,2,50.00%,1,2,100.00%,3,3,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,公众客户��,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,公众客户��,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,其他,--,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,其他,其他,3,1,0,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,手网短微等电�渠�,--,48,31,5,12,80.00%,16,20,80.00%,16,20,71.43%,15,21,87.50%,14,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,手网短微等电�渠�,�务能力�足办���功,20,9,1,10,100.00%,9,9,100.00%,9,9,80.00%,8,10,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,28,22,4,2,63.64%,7,11,63.64%,7,11,63.64%,7,11,87.50%,7,8,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,智家工程师,--,67,67,0,0,84.62%,22,26,84.62%,22,26,89.66%,26,29,84.62%,22,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,智家工程师,�务�度差,4,4,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,智家工程师,问题处���时�咨询�准确等,63,63,0,0,82.61%,19,23,82.61%,19,23,88.46%,23,26,82.61%,19,23,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,热线,--,24,20,0,4,81.82%,9,11,81.82%,9,11,75.00%,9,12,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,热线,业务办�有差错，推诿办�,15,13,0,2,83.33%,5,6,83.33%,5,6,71.43%,5,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,热线,�务�度差,2,0,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,热线,渠��务�一致,4,4,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,热线,问题处���时�咨询�准确等,3,3,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,�业厅,--,126,114,1,11,80.00%,36,45,80.00%,36,45,84.00%,42,50,87.80%,36,41,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,�业厅,业务办�有差错，推诿办�,91,81,0,10,86.11%,31,36,86.11%,31,36,87.18%,34,39,90.91%,30,33,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,�业厅,�务�度差,32,31,1,0,42.86%,3,7,42.86%,3,7,66.67%,6,9,83.33%,5,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,渠��务,�业厅,渠��务�一致,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,--,--,3967,3735,200,32,90.76%,1051,1158,88.09%,281,319,84.15%,292,347,94.72%,287,303,0,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,网络质�,�线网络,--,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,�线网络,�线���线修障质�问题,1,0,1,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,--,3361,3159,188,14,90.88%,797,877,71.05%,27,38,76.74%,33,43,81.58%,31,38,0,91.78%,770,839,91.18%,765,839,96.90%,751,775,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,TV中断���用,159,140,17,2,94.12%,32,34,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,93.75%,30,32,87.50%,28,32,96.77%,30,31,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,上网中断���用,2522,2450,65,7,92.62%,665,718,89.47%,17,19,90.48%,19,21,89.47%,17,19,0,92.70%,648,699,91.85%,642,699,97.05%,625,644,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,上网建网影�客户,243,239,0,4,44.00%,11,25,30.00%,3,10,46.15%,6,13,60.00%,6,10,0,53.33%,8,15,53.33%,8,15,83.33%,10,12,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,上网端网业�匹�,5,5,0,0,33.33%,1,3,33.33%,1,3,66.67%,2,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,上网网络�顿,206,103,103,0,87.93%,51,58,,0,0,,0,0,,0,0,0,87.93%,51,58,91.38%,53,58,98.18%,54,55,
-202304,12,2023/4/12,沧州,网络质�,固网网络体验,语音通信问题,226,222,3,1,94.87%,37,39,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,94.29%,33,35,97.14%,34,35,96.97%,32,33,
-202304,12,2023/4/12,沧州,网络质�,移网网络体验,--,605,576,11,18,90.39%,254,281,90.39%,254,281,85.20%,259,304,96.60%,256,265,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,移网网络体验,上网中断���用,133,116,3,14,90.77%,59,65,90.77%,59,65,90.14%,64,71,100.00%,59,59,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,移网网络体验,上网网络�顿,148,147,1,0,93.33%,70,75,93.33%,70,75,93.90%,77,82,95.83%,69,72,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,移网网络体验,短信使用问题,10,7,2,1,33.33%,1,3,33.33%,1,3,33.33%,1,3,33.33%,1,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,沧州,网络质�,移网网络体验,语音通信问题,314,306,5,3,89.86%,124,138,89.86%,124,138,79.05%,117,148,96.95%,127,131,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,è¡¡æ°´,--,--,--,4090,3770,151,169,91.32%,1472,1608,89.40%,919,1024,87.06%,955,1093,94.54%,901,949,4,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,业务产�,--,--,1806,1665,23,118,88.95%,749,839,88.95%,749,839,86.64%,785,903,94.37%,737,778,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,--,50,49,0,1,96.30%,26,27,96.30%,26,27,92.59%,25,27,88.46%,23,26,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,�知情办�业务等糊涂消费,20,20,0,0,90.00%,9,10,90.00%,9,10,90.00%,9,10,70.00%,7,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,业务产�使用与规则争议,10,10,0,0,100.00%,6,6,100.00%,6,6,100.00%,6,6,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,产�套�资费争议,9,9,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,入网/�入�阻���便�,2,2,0,0,100.00%,2,2,100.00%,2,2,50.00%,1,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,增值业务与一次性费用�认�,2,1,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,宣传�清晰�宣传过度�强推产�,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,离网�阻�,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,--,945,834,15,96,88.81%,373,417,88.81%,373,417,85.81%,387,448,93.64%,368,390,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,�知情办�业务等糊涂消费,153,121,1,31,84.93%,62,73,84.93%,62,73,79.22%,61,77,91.18%,62,68,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,业务产�使用与规则争议,275,260,3,12,89.08%,106,119,89.08%,106,119,84.92%,107,126,97.30%,108,111,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,产�套�资费争议,224,191,3,30,88.46%,92,102,88.46%,92,102,89.19%,99,109,90.63%,87,94,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,入网/�入�阻���便�,15,13,1,1,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,增值业务与一次性费用�认�,62,46,0,16,90.00%,27,29,90.00%,27,29,87.88%,29,32,93.33%,28,29,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,158,152,4,2,91.03%,71,78,91.03%,71,78,89.29%,75,84,94.52%,69,73,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,�出�顺利,5,3,0,2,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,离网�阻�,19,16,3,0,100.00%,3,3,100.00%,3,3,66.67%,2,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,34,32,0,2,90.00%,9,10,90.00%,9,10,78.57%,11,14,88.89%,8,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,--,811,782,8,21,88.61%,350,395,88.61%,350,395,87.15%,373,428,95.58%,346,362,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,�知情办�业务等糊涂消费,164,154,2,8,87.80%,72,82,87.80%,72,82,90.80%,79,87,98.59%,70,71,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,业务产�使用与规则争议,246,244,2,0,87.16%,95,109,87.16%,95,109,82.11%,101,123,93.81%,91,97,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,产�套�资费争议,104,96,1,7,89.47%,51,57,89.47%,51,57,87.93%,51,58,94.64%,53,56,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,入网/�入�阻���便�,9,9,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,增值业务与一次性费用�认�,71,67,0,4,91.89%,34,37,91.89%,34,37,89.74%,35,39,100.00%,35,35,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,172,168,3,1,91.01%,81,89,91.01%,81,89,90.82%,89,98,94.12%,80,85,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,�出�顺利,3,2,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,离网�阻�,6,6,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,36,36,0,0,80.00%,12,15,80.00%,12,15,70.59%,12,17,92.31%,12,13,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信�安全,--,--,91,88,1,2,92.31%,24,26,92.31%,24,26,88.46%,23,26,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信�安全,网络与信�安全,--,91,88,1,2,92.31%,24,26,92.31%,24,26,88.46%,23,26,95.45%,21,22,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信�安全,网络与信�安全,安全规则引�用户�满,54,51,1,2,93.75%,15,16,93.75%,15,16,93.75%,15,16,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,信�安全,网络与信�安全,安全风险导致用户�满,37,37,0,0,90.00%,9,10,90.00%,9,10,80.00%,8,10,90.00%,9,10,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,--,--,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,数字化问题,--,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,数字化,数字化问题,数字化能力�足,605,546,7,52,88.36%,243,273,88.36%,243,273,87.29%,254,289,93.25%,235,250,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,--,--,173,142,7,24,87.67%,64,73,87.67%,64,73,86.49%,64,74,93.85%,61,65,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,2I��,--,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,2I��,问题处���时�咨询�准确等,5,3,0,2,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,公众客户��,--,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,公众客户��,业务办�有差错，推诿办�,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,其他,--,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,其他,其他,3,2,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,--,40,23,6,11,87.50%,14,16,87.50%,14,16,81.25%,13,16,92.86%,13,14,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,4,2,2,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,�务�度差,1,1,0,0,0.00%,0,1,0.00%,0,1,0.00%,0,1,0.00%,0,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,�务能力�足办���功,16,4,1,11,100.00%,7,7,100.00%,7,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,渠��务�一致,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,18,15,3,0,85.71%,6,7,85.71%,6,7,85.71%,6,7,100.00%,6,6,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,智家工程师,--,28,26,0,2,73.33%,11,15,73.33%,11,15,93.33%,14,15,100.00%,12,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,智家工程师,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,智家工程师,�务�度差,3,3,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,智家工程师,�务能力�足办���功,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,智家工程师,问题处���时�咨询�准确等,23,21,0,2,75.00%,9,12,75.00%,9,12,91.67%,11,12,100.00%,9,9,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,热线,--,21,15,1,5,85.71%,6,7,85.71%,6,7,75.00%,6,8,71.43%,5,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,热线,业务办�有差错，推诿办�,9,8,0,1,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,热线,�务�度差,4,0,0,4,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,热线,渠��务�一致,7,6,1,0,100.00%,3,3,100.00%,3,3,75.00%,3,4,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,热线,问题处���时�咨询�准确等,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,�业厅,--,75,72,0,3,93.10%,27,29,93.10%,27,29,86.21%,25,29,96.30%,26,27,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,�业厅,业务办�有差错，推诿办�,58,55,0,3,95.83%,23,24,95.83%,23,24,91.67%,22,24,100.00%,24,24,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,渠��务,�业厅,�务�度差,17,17,0,0,80.00%,4,5,80.00%,4,5,60.00%,3,5,66.67%,2,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,--,--,2020,1875,120,25,94.63%,635,670,94.25%,82,86,91.21%,83,90,96.47%,82,84,1,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,--,1789,1664,118,7,94.88%,574,605,100.00%,21,21,100.00%,22,22,95.24%,20,21,0,94.69%,553,584,94.01%,549,584,98.36%,539,548,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,TV中断���用,109,94,14,1,100.00%,38,38,,0,0,,0,0,,0,0,0,100.00%,38,38,100.00%,38,38,100.00%,33,33,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,上网中断���用,1365,1320,40,5,95.20%,456,479,100.00%,17,17,100.00%,18,18,94.12%,16,17,0,95.02%,439,462,95.67%,442,462,98.63%,432,438,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,上网建网影�客户,65,65,0,0,68.75%,11,16,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,64.29%,9,14,42.86%,6,14,75.00%,9,12,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,上网端网业�匹�,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,上网网络�顿,138,74,64,0,95.45%,42,44,,0,0,,0,0,,0,0,0,95.45%,42,44,86.36%,38,44,100.00%,40,40,
-202304,12,2023/4/12,衡水,网络质�,固网网络体验,语音通信问题,107,106,0,1,96.30%,26,27,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,96.15%,25,26,96.15%,25,26,100.00%,25,25,
-202304,12,2023/4/12,衡水,网络质�,物�网,--,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,物�网,语音通信问题,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,移网网络体验,--,230,210,2,18,92.42%,61,65,92.42%,61,65,88.41%,61,68,96.88%,62,63,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,移网网络体验,上网中断���用,69,52,0,17,100.00%,22,22,100.00%,22,22,95.83%,23,24,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,移网网络体验,上网网络�顿,82,80,2,0,95.24%,20,21,95.24%,20,21,90.00%,18,20,100.00%,21,21,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,移网网络体验,短信使用问题,4,3,0,1,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,衡水,网络质�,移网网络体验,语音通信问题,75,75,0,0,82.61%,19,22,82.61%,19,22,80.00%,20,24,90.91%,20,21,1,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,--,--,--,916,865,26,25,82.69%,301,348,77.22%,183,221,75.90%,189,233,85.20%,190,207,16,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,业务产�,--,--,369,346,9,14,74.85%,128,157,74.85%,128,157,72.93%,132,167,82.50%,132,146,14,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,固网业务体验,--,7,7,0,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,固网业务体验,�知情办�业务等糊涂消费,3,3,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,固网业务体验,产�套�资费争议,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,固网业务体验,入网/�入�阻���便�,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,固网业务体验,账�看�懂，�醒�到�，�票获��阻,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,--,185,166,6,13,72.22%,65,76,72.22%,65,76,71.88%,69,82,75.86%,66,73,14,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,�知情办�业务等糊涂消费,32,27,0,5,88.24%,15,17,88.24%,15,17,89.47%,17,19,93.75%,15,16,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,业务产�使用与规则争议,53,47,4,2,67.86%,19,22,67.86%,19,22,67.74%,21,25,66.67%,18,21,6,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,产�套�资费争议,40,36,0,4,64.71%,11,12,64.71%,11,12,64.71%,11,12,64.71%,11,12,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,入网/�入�阻���便�,4,4,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,增值业务与一次性费用�认�,10,9,0,1,33.33%,2,3,33.33%,2,3,33.33%,2,3,50.00%,3,3,3,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,宣传�清晰�宣传过度�强推产�,37,34,2,1,76.92%,10,13,76.92%,10,13,71.43%,10,14,91.67%,11,12,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,�出�顺利,2,2,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,离网�阻�,2,2,0,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,50.00%,1,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,移网业务体验,账�看�懂，�醒�到�，�票获��阻,5,5,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,--,177,173,3,1,76.32%,58,76,76.32%,58,76,72.50%,58,80,89.86%,62,69,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,�知情办�业务等糊涂消费,37,36,1,0,66.67%,10,15,66.67%,10,15,64.71%,11,17,90.91%,10,11,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,业务产�使用与规则争议,56,55,1,0,80.00%,20,25,80.00%,20,25,73.08%,19,26,92.00%,23,25,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,产�套�资费争议,16,16,0,0,100.00%,4,4,100.00%,4,4,75.00%,3,4,75.00%,3,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,入网/�入�阻���便�,5,5,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,增值业务与一次性费用�认�,17,15,1,1,83.33%,5,6,83.33%,5,6,57.14%,4,7,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,宣传�清晰�宣传过度�强推产�,32,32,0,0,73.33%,11,15,73.33%,11,15,80.00%,12,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,离网�阻�,5,5,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,业务产�,��业务体验,账�看�懂，�醒�到�，�票获��阻,9,9,0,0,62.50%,5,8,62.50%,5,8,75.00%,6,8,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信�安全,--,--,25,24,1,0,71.43%,5,7,71.43%,5,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信�安全,网络与信�安全,--,25,24,1,0,71.43%,5,7,71.43%,5,7,100.00%,7,7,85.71%,6,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信�安全,网络与信�安全,安全规则引�用户�满,17,16,1,0,80.00%,4,5,80.00%,4,5,100.00%,5,5,80.00%,4,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,信�安全,网络与信�安全,安全风险导致用户�满,8,8,0,0,50.00%,1,2,50.00%,1,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,--,--,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,数字化问题,--,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,数字化,数字化问题,数字化能力�足,126,120,1,5,78.95%,45,52,78.95%,45,52,76.27%,45,54,82.69%,43,47,5,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,--,--,25,23,1,1,87.50%,14,16,87.50%,14,16,93.75%,15,16,100.00%,15,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,2I��,--,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,2I��,问题处���时�咨询�准确等,2,2,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,手网短微等电�渠�,--,3,2,1,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,手网短微等电�渠�,业务办�有差错，推诿办�,1,0,1,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,手网短微等电�渠�,�务能力�足办���功,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,手网短微等电�渠�,问题处���时�咨询�准确等,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,智家工程师,--,6,6,0,0,60.00%,3,5,60.00%,3,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,智家工程师,问题处���时�咨询�准确等,6,6,0,0,60.00%,3,5,60.00%,3,5,80.00%,4,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,热线,--,2,1,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,热线,业务办�有差错，推诿办�,1,1,0,0,,0,0,,0,0,,0,0,,0,0,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,热线,渠��务�一致,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,�业厅,--,12,12,0,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,�业厅,业务办�有差错，推诿办�,10,10,0,0,100.00%,5,5,100.00%,5,5,100.00%,5,5,100.00%,5,5,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,渠��务,�业厅,�务�度差,2,2,0,0,100.00%,2,2,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,--,--,497,472,15,10,90.59%,154,168,83.72%,36,41,77.78%,35,43,90.24%,37,39,2,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,--,416,398,14,4,92.48%,123,133,83.33%,5,6,75.00%,6,8,100.00%,6,6,0,92.91%,118,127,96.85%,123,127,97.48%,116,119,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,TV中断���用,17,17,0,0,100.00%,3,3,,0,0,,0,0,,0,0,0,100.00%,3,3,100.00%,3,3,100.00%,2,2,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,上网中断���用,333,328,2,3,93.75%,105,112,100.00%,2,2,75.00%,3,4,100.00%,2,2,0,93.64%,103,110,98.18%,108,110,99.03%,102,103,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,上网建网影�客户,10,9,0,1,75.00%,3,4,100.00%,2,2,100.00%,2,2,100.00%,2,2,0,50.00%,1,2,50.00%,1,2,50.00%,1,2,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,上网端网业�匹�,1,1,0,0,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,上网网络�顿,29,17,12,0,100.00%,4,4,,0,0,,0,0,,0,0,0,100.00%,4,4,100.00%,4,4,100.00%,4,4,
-202304,12,2023/4/12,雄安新区,网络质�,固网网络体验,语音通信问题,26,26,0,0,77.78%,7,9,0.00%,0,1,0.00%,0,1,100.00%,1,1,0,87.50%,7,8,87.50%,7,8,87.50%,7,8,
-202304,12,2023/4/12,雄安新区,网络质�,移网网络体验,--,81,74,1,6,83.78%,31,35,83.78%,31,35,78.38%,29,35,88.57%,31,33,2,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,移网网络体验,上网中断���用,23,18,0,5,60.00%,3,5,60.00%,3,5,60.00%,3,5,100.00%,4,4,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,移网网络体验,上网网络�顿,32,32,0,0,86.67%,13,15,86.67%,13,15,80.00%,12,15,86.67%,13,15,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,移网网络体验,短信使用问题,1,0,0,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,100.00%,1,1,0,,0,0,,0,0,,0,0,
-202304,12,2023/4/12,雄安新区,网络质�,移网网络体验,语音通信问题,25,24,1,0,87.50%,14,14,87.50%,14,14,81.25%,13,14,86.67%,13,13,2,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,--,--,6500,5911,166,423,86.46%,2662,3062,86.46%,2662,3062,85.12%,2797,3269,94.21%,2700,2849,17,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,--,200,194,0,6,88.54%,85,96,88.54%,85,96,89.62%,95,106,96.59%,85,88,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,²»ÖªÇé°ìÀíÒµÎñµÈºýÍ¿Ïû·Ñ,46,46,0,0,91.67%,22,24,91.67%,22,24,92.31%,24,26,95.00%,19,20,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,ÒµÎñ²úƷʹÓÃÓë¹æÔòÕùÒé,31,30,0,1,73.33%,11,15,73.33%,11,15,94.12%,16,17,100.00%,15,15,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,²úÆ·ÌײÍ×Ê·ÑÕùÒé,70,67,0,3,94.12%,32,34,94.12%,32,34,89.74%,35,39,100.00%,31,31,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,ÈëÍø/ЯÈëÊÜ×è°­¡¢²»±ã½Ý,5,4,0,1,33.33%,1,3,33.33%,1,3,33.33%,1,3,66.67%,2,3,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,ÔöÖµÒµÎñÓëÒ»´ÎÐÔ·ÑÓò»ÈÏ¿É,14,13,0,1,100.00%,4,4,100.00%,4,4,100.00%,4,4,100.00%,3,3,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,Ðû´«²»ÇåÎú¡¢Ðû´«¹ý¶È¡¢Ç¿ÍƲúÆ·,14,14,0,0,83.33%,5,6,83.33%,5,6,71.43%,5,7,83.33%,5,6,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,ÀëÍøÊÜ×è°­,9,9,0,0,100.00%,3,3,100.00%,3,3,100.00%,3,3,100.00%,3,3,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,¹ÌÍøÒµÎñÌåÑé,Õ˵¥¿´²»¶®£¬ÌáÐѲ»µ½Î»£¬·¢Æ±»ñÈ¡ÊÜ×è,11,11,0,0,100.00%,7,7,100.00%,7,7,100.00%,7,7,100.00%,7,7,0,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,ÒÆÍøÒµÎñÌåÑé,--,3854,3348,141,365,85.94%,1565,1805,85.94%,1565,1805,84.39%,1627,1912,93.78%,1597,1687,16,,0,0,,0,0,,0,0,
+202304,12,2023/4/12,ʯ¼Òׯ,ÒµÎñ²úÆ·,ÒÆÍøÒµÎñÌåÑé,²»ÖªÇé°ìÀíÒµÎñµÈºýÍ¿Ïû·Ñ,540,389,16,135,81.04%,218,269,81.04%,218,269,79.29%,222,280,91.67%,231,252,0,,0,0,,0,0,,0,0,
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pom.xml

@@ -13,7 +13,7 @@
     <modules>
         <module>common</module>
         <module>dingtalk_auto</module>
-        <module>data_generation</module>
+        <module>tsl_data</module>
     </modules>
 
     <properties>

tsl_data/pom.xml

@@ -0,0 +1,81 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<project xmlns="http://maven.apache.org/POM/4.0.0"
+    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+    xsi:schemaLocation="http://maven.apache.org/POM/4.0.0 http://maven.apache.org/xsd/maven-4.0.0.xsd">
+    <modelVersion>4.0.0</modelVersion>
+
+    <parent>
+        <groupId>com.nokia</groupId>
+        <artifactId>report_auto</artifactId>
+        <version>1.0</version>
+        <relativePath>../pom.xml</relativePath>
+    </parent>
+
+    <groupId>com.nokia</groupId>
+    <artifactId>tsl_data</artifactId>
+    <version>1.0</version>
+
+    <packaging>jar</packaging>
+
+    <properties>
+        <!-- 跳过测试代码 -->
+        <skipTests>
+            true</skipTests>
+        <!-- 指定java的版本 -->
+        <java.version>1.8</java.version>
+        <!-- 文件拷贝时的编码 -->
+        <project.build.sourceEncoding>UTF-8</project.build.sourceEncoding>
+        <project.reporting.outputEncoding>UTF-8</project.reporting.outputEncoding>
+        <!-- 指定maven-compiler-plugin的配置属性开始 -->
+        <!-- 编译时的编码 -->
+        <maven.compiler.encoding>
+            UTF-8</maven.compiler.encoding>
+        <!-- 指定编译的版本 -->
+        <maven.compiler.source>1.8</maven.compiler.source>
+        <maven.compiler.target>1.8</maven.compiler.target>
+        <maven.compiler.compilerVersion>1.8</maven.compiler.compilerVersion>
+        <!-- 指定maven-compiler-plugin的配置属性结束 -->
+    </properties>
+
+    <dependencies>
+        <!-- commons-csv -->
+        <dependency>
+            <groupId>org.apache.commons</groupId>
+            <artifactId>commons-csv</artifactId>
+            <version>1.10.0</version>
+        </dependency>
+        <!-- mybatis-spring-boot-starter -->
+        <dependency>
+            <groupId>org.mybatis.spring.boot</groupId>
+            <artifactId>mybatis-spring-boot-starter</artifactId>
+            <version>2.3.0</version>
+        </dependency>
+        <!-- postgresql驱动，版本由spring-boot-parent指定 -->
+        <dependency>
+            <groupId>org.postgresql</groupId>
+            <artifactId>postgresql</artifactId>
+        </dependency>
+        <!-- starter-jdbc -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-jdbc</artifactId>
+        </dependency>
+        <!--starter-web-->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-web</artifactId>
+        </dependency>
+        <!--lombok-->
+        <dependency>
+            <groupId>org.projectlombok</groupId>
+            <artifactId>lombok</artifactId>
+            <scope>provided</scope>
+        </dependency>
+        <!-- springboot-test -->
+        <dependency>
+            <groupId>org.springframework.boot</groupId>
+            <artifactId>spring-boot-starter-test</artifactId>
+            <scope>test</scope>
+        </dependency>
+    </dependencies>
+</project>

tsl_data/src/main/java/com/nokia/tsl_data/TslDataApplication.java

@@ -0,0 +1,12 @@
+package com.nokia.tsl_data;
+
+import org.springframework.boot.SpringApplication;
+import org.springframework.boot.autoconfigure.SpringBootApplication;
+
+@SpringBootApplication
+public class TslDataApplication {
+
+    public static void main(String[] args) {
+        SpringApplication.run(TslDataApplication.class, args);
+    }
+}

tsl_data/src/main/java/com/nokia/tsl_data/service/TslWaraHouseService.java

@@ -0,0 +1,36 @@
+package com.nokia.tsl_data.service;
+
+import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.stereotype.Service;
+
+/**
+ * 原始数据入库
+ */
+@Service
+public class TslWaraHouseService {
+
+    private final JdbcTemplate jdbcTemplate;
+
+    public TslWaraHouseService(JdbcTemplate jdbcTemplate) {
+        this.jdbcTemplate = jdbcTemplate;
+    }
+
+    /**
+     * 河北_CEM移网质量投诉明细 数据入库
+     * report_auto.he_d_mobile_comp
+     */
+    public void waraHouseMobileComp() {
+    }
+
+    /**
+     * 河北_CEM高品质2日统计 数据入库
+     * report_auto.he_d_high_quality
+     */
+    public void waraHouseHighQuality() {
+
+    }
+
+    public void readCsv(String path) {
+        
+    }
+}

tsl_data/src/main/resources/application-dev.properties

@@ -0,0 +1,7 @@
+
+spring.datasource.driver-class-name=org.postgresql.Driver
+spring.datasource.url=jdbc:postgresql://localhost:5432/postgres
+spring.datasource.username=report_auto
+spring.datasource.password=fantuan1985
+
+mybatis.mapper-locations=classpath:mapper/*.xml

tsl_data/src/main/resources/application-pro.properties

@@ -0,0 +1 @@
+

tsl_data/src/main/resources/application.properties

@@ -0,0 +1,5 @@
+spring.profiles.active=dev
+
+server.port=11111
+
+logging.level.com.nokia=debug

tsl_data/src/test/java/com/nokia/tsl_data/TslDataApplicationTest.java

@@ -0,0 +1,61 @@
+package com.nokia.tsl_data;
+
+import java.io.FileInputStream;
+import java.io.IOException;
+import java.io.InputStreamReader;
+import java.io.Reader;
+import java.nio.charset.StandardCharsets;
+import java.util.ArrayList;
+import java.util.Arrays;
+import java.util.List;
+
+import org.apache.commons.csv.CSVFormat;
+import org.apache.commons.csv.CSVParser;
+import org.apache.commons.csv.CSVRecord;
+import org.junit.jupiter.api.Test;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.boot.test.context.SpringBootTest;
+import org.springframework.jdbc.core.JdbcTemplate;
+
+@SpringBootTest
+public class TslDataApplicationTest {
+    @Autowired
+    private JdbcTemplate jdbcTemplate;
+
+    @Test
+    void test() {
+        String path = "D:/hb_cuc_code/report_auto/doc/开发文档/样本数据/输入/HE_D_MOBILE_COMPLAINT_DETAILS_DAY_20230409-src.csv";
+
+        //
+        String sql = "insert into report_auto.he_d_mobile_comp (month_id,day_id,acct_date,sheet_no,is_online_complete,contact_no,busi_no,serv_content,last_deal_content,deal_depart_name,deal_opinion,serv_type,bus_type,duty_reason,accept_channel,submit_channel,compl_area_local,duty_major,product_name,sp_product_code,pre_repair_name,pre_repair_charges,fault_location,cust_level,satisfaction_in_reply,is_ok_in_reply,accept_time,end_time,proce_time,cust_area,is_cust_serv_complete,is_send_sheet_complete,is_repeat,is_upgrade,is_timeout,gis_city,process_nums,deal_depart_name_1,deal_depart_name_2,deal_depart_name_3,first_call_back_time,proce_remark,duty_major_day,duty_reason_id_day,duty_major_month,duty_reason_id_month,voice_text) values (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?);";
+
+        // String sql = "insert into report_auto.he_d_mobile_comp (month_id,day_id,acct_date) values (?,?,?)";
+        try (Reader reader = new InputStreamReader(new FileInputStream(path), StandardCharsets.UTF_8)) {
+
+            CSVParser parser = CSVFormat.DEFAULT.builder()
+                    .setRecordSeparator("\n")
+                    .setQuote(null)
+                    .setDelimiter("||")
+                    .setSkipHeaderRecord(false)
+                    .build().parse(reader);
+
+            List<CSVRecord> records = parser.getRecords();
+            List<Object[]> list = new ArrayList<>();
+            for (int i = 0; i < 10; i++) {
+                // Object[] ps = new String[] { "202304", "09", "20230409" };
+                Object[] ps = new Object[47];
+                list.add(ps);
+                for (int j = 0; j < ps.length; j++) {
+                    ps[j] = records.get(i).get(j);
+                }
+            }
+
+            int[] batchUpdate = jdbcTemplate.batchUpdate(sql, list);
+            System.out.println(Arrays.toString(batchUpdate));
+
+        } catch (IOException e) {
+            // TODO Auto-generated catch block
+            e.printStackTrace();
+        }
+    }
+}