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["序号","项目","需填写的内容"]
[1,"敏感级别","一般敏感"]
[2,"能力分类","传统通信业务--其他查询"]
[3,"能力描述","为了提升短信相关投诉的在线办结效率，针对短信投诉开发了投诉分析系统。系统采集各短信网关数据进行分析，支持对用户一段时间内的短信异常事件进行分析，给出原因和话术建议，支撑一线客服，给用户提供更好的服务。"]
[4,"应用场景","10010客服短信预处理流程"]
[5,"支撑范围","全部短信用户"]
[6,"用户范围","短信用户"]
[7,"开放范围","本网关"]
[8,"适用范围","河北省分"]
[9,"适用应用"]
[10,"交付分级","快速联调"]